American Express CompanyNYSE: AXP

American Express: Jess Ling Named Chief Marketing Officer

· Issued by American Express Company

Summary by 6ix AI

American Express is promoting Jess Ling, currently Executive Vice President, Global Brand Advertising, to Chief Marketing Officer, effective November 30, according to a memo from Howard M. Grosfield, Group President, U.S. Consumer Services, shared with colleagues on November 5, 2026.

Key details

  • The promotion follows Grosfield's recent announcement of Elizabeth Rutledge's retirement. Rutledge will work closely with Ling and Grosfield to ensure a smooth transition ahead of her retirement in March 2027.
  • Ling has more than 20 years of experience in marketing, advertising and media, joined American Express in 2019, and was previously Head of B2B Marketing at Verizon Media.
  • At American Express, Ling joined the Global Advertising and Brand Management team in 2023 and helped build the company's in-house creative agency, OnBrand.

6ix AI wrote this summary from the release below and checked it against the release.

On 6ix: 6ix.com/news/american-express-jess-ling-named-chief-marketing-officer

Watch American Express' latest callAmerican Express (NYSE:AXP) Q3 2026 Earnings Call · Replay · Oct 23Read the transcript of American Express (NYSE:AXP) Q3 2026 Earnings Call

The following is a memo from Howard M. Grosfield, Group President, U.S. Consumer Services, that was shared November 5, 2026, with American Express colleagues:

Following my recent announcement of Elizabeth Rutledge's retirement, I am pleased to announce that Jess Ling, currently Executive Vice President (EVP), Global Brand Advertising, is being promoted to Chief Marketing Officer, effective November 30.

Jess has more than 20 years of experience in marketing, advertising and media. Throughout her career, she has built a strong track record of modernizing brands by linking compelling storytelling with meaningful product differentiation - bringing together what a brand stands for and the value it delivers to customers. Before joining American Express, she served as Head of B2B Marketing at Verizon Media, where she led a cross-functional revenue marketing organization.

Since joining American Express in 2019, Jess has brought a powerful combination of strategic vision, customer-centric thinking, and creative leadership. She joined the Global Advertising and Brand Management team in 2023 and has played a pivotal role in transforming our approach to creative development and media, strengthening the integration between our brand investments and enterprise growth. Under her leadership, we have brought greater discipline and rigor to our media investments, unlocking new opportunities for scale and impact. She has also helped modernize how we work, by building our in-house creative agency, OnBrand, and bringing together talent, creativity, and capabilities in new ways to deliver more distinctive and impactful work. Jess brings the ambition to challenge what's possible and the focus to turn bold ideas into results. I'm confident she will build on this momentum and help shape an exciting next chapter for our brand and business.

Elizabeth will work closely with Jess and me to ensure a smooth transition ahead of her retirement in March 2027. I am deeply grateful for her continued partnership and the strong foundation she has built, which positions us well for the future.

MEDIA CONTACT

Emily Vicker
[email protected]

American Express Company on 6ix

Earlier from American Express

All American Express news releases