Public Service Enterprise Group Incorporated · NYSE:PEG
Public Service Enterprise — Investor Presentation (March 2022)
87 slides from Public Service Enterprise's investor presentation, Mar 1, 2022
Slide 1: Welcome to PSE&G's Third Party Supplier Electric Workshop
Welcome to PSE&G’s Third Party Supplier Electric Workshop Last update 03/1/2022
Slide 2: Purpose of Presentation
Purpose of Presentation To communicate essential information to Third Party Suppliers about participating in Retail Choice and Customer Account Services with PSE&G To review process requirements and business rules so Third Party Suppliers can effectively do business with PSE&G
Slide 3: How to become a Supplier
How to become a Supplier Becoming a New Jersey Third Party Supplier with PSE&G Obtain License from NJBPU Execute appropriate PJM certifications and agreements Submit a Third Party Supplier Application Execute the Confidentiality Agreement Submit a Billing Services Agreement (if doing con
Slide 4: Third Party Supplier Support (TPSS)
Third Party Supplier Support (TPSS)
Slide 5: Third Party Supplier Support
Third Party Supplier Support Business Relationship Responsible for the flawless execution of retail choice changes in PSE&G service territory Addressing all questions and issues that arise between PSE&G and third party suppliers Communicating the latest retail choice information to suppliers
Slide 6: Third Party Supplier Support
Third Party Supplier Support Website – Information you need is on our website; check there first before calling TPSS https://nj.myaccount.pseg.com/myservicepublic/energychoiceandthird partysuppliers/thirdpartysuppliers TPS Problem Resolution If you don’t know who to call, call TPSS and we will
Slide 7: Third Party Supplier Support Contact Information
Third Party Supplier Support TPSS Contact Information Phone 1-800-664-4761 Option 1 Or Email – [email protected] NO CUSTOMER CALLS PLEASE
Slide 8: Third Party Supplier Support
Third Party Supplier Support Organizational Structure Dedicated, technically competent group who interact with Third Party Suppliers Built around the one phone number/one phone call concept Aligned with Customer Service’s Relationship Management Process to guarantee consistency of informatio
Slide 9: Third Party Supplier Support
Third Party Supplier Support Examples of TPSS Interactions Customer billing and usage issues Measurement services Remittance inquiries EDI testing Tariff interpretation/implementation TPS training and coordination Operating Manual updates Dispute resolution
Slide 10: TPS Electric Operating Manual
Third Party Supplier Support TPS Electric Operating Manual Includes description of business and technical processes and is available on https://nj.myaccount.pseg.com/myservicepublic/energychoiceandthirdpart ysuppliers/-/media/174384e5a41f40fd9bdd3bfe45420db9.ashx TPSS is responsible for update
Slide 11: Tariff Standard Terms and Conditions
Third Party Supplier Support Tariff Standard Terms and Conditions Defines relationship between PSE&G and Customer Available on: https://nj.pseg.com/aboutpseg/regulatorypage/- /media/64E01807464143D6970E1D0C79B2437B.ashx TPS should be familiar with section 14 and 15 as it contains Third Party
Slide 12: Electronic Data Interchange
Electronic Data Interchange
Slide 13: Electronic Data Interchange
Electronic Data Interchange Objective of EDI Section To communicate essential information to Third Party Suppliers about participating in Retail Choice with PSE&G in New Jersey To explain the steps necessary to begin exchanging EDI transactions with PSE&G To provide an overview of EDI and it
Slide 14: What is EDI?
Electronic Data Interchange What is EDI? Electronic Data Interchange is the computer-to- computer exchange of business documents in standard, machine-readable (ANSI X12) format Why EDI? To standardize the transfer of great numbers of documents, and to assure the accuracy of information EDI
Slide 15: Proven benefits of EDI
Electronic Data Interchange Proven benefits of EDI Uniform communications with trading partners Reduced errors, improved error detection Better auditability and control More timely communications Rapid exchange of business information Reduced paperwork and associated costs One time d
Slide 16: EDI Technical Requirements
Electronic Data Interchange EDI Technical Requirements EDI documents are maintained on the NJBPU website: https://www.state.nj.us/bpu/about/divisions/energy/edi.html Translate data into ANSI X12 Standards Must be able to transmit and receive these documents electronically using GISB Internet T
Slide 17: How do you talk EDI?
Electronic Data Interchange How do you talk EDI? 814E, C, or D 814R 814ND 867 810 820 824
Slide 18: EDI Documents
Electronic Data Interchange Documents GISB - Connectivity between PSE&G and the TPS 814 - Information pertinent to account Enrollment, Change, or Drop Reinstatement Notification of possible switch to dual billing Advance notice to drop/switch billing options 867 - Usage information
Slide 19: Invoice Validation
Electronic Data Interchange 810 Invoice Validation Our customer bill will show supplier’s current charge, adjustment and total charge Example: Current charge = $50.00 Adjustment = -$10.00 Total Charge = $40.00 Sales tax should be included in the TPS rate The current charge and adjustment m
Slide 20: Validation (continued)
Electronic Data Interchange 810 Validation (continued) The first accepted invoice closes the bill window Negative amounts are accepted PSE&G only accepts code ADJ000 for adjustments EDI 810 may contain only one adjustment EDI 810 with multiple adjustments will be rejected Adjustment mu
Slide 21: Invoice
Electronic Data Interchange 810 Invoice If rejected, suppliers can resubmit a correct 810 within the bill window. If the TPS misses the bill window, the TPS should submit the missed charges during the next open bill window as an adjustment charge along with their current charges in the same ED
Slide 22: EDI Enrollment Flow (example)
Electronic Data Interchange EDI Enrollment Flow (example) Scenario: Customer Contacts TPS to Initiate TPS Selection EDI -- 814 Enrollment Request TPS PSE&G EDI -- 814 Enrollment Response Contact Customer
Slide 23: Invoice to Payment Process Data Flow
Electronic Data Interchange Invoice to Payment Process Data Flow Advanced Clearinghouse (ACH)Transaction Step 1: 867 Monthly Usage Step 2: 810 Invoice PSE&G TPS Step 3: 820 Remittance Advice Monthly Bill Payment Payment Step 4: Bank Customer
Slide 24: Schedule – EDI Transactions
SCHEDULE – EDI TRANSACTIONS Inbound Transactions 814s (Enrollments, Changes, Drops, HU) – Last pickup is approximately 5:00 pm EST Monday through Sunday. Transactions received after 5:00 pm EST will be considered the next business day. 810s (Invoices) – Last pickup is approximately 2:30 pm EST Mon
Slide 25: Customer Activation/Enrollment
Customer Activation/Enrollment
Slide 26: Customer Activation/Enrollment
Customer Activation/Enrollment PSE&G does not provide eligible customer lists PSE&G does not provide TPS with sync lists PSE&G does not maintain a DNC (Do not call) list
Slide 27: Enrollment Package
Customer Activation/Enrollment Enrollment Package Customer requests enrollment package by calling 1-800-436-PSEG (7734) Enrollment package includes: Choice Brochure 12 months usage data Capacity and Transmission Obligations PSE&G account number Electric meter number Billing rate
Slide 28: Enrollment Package (continued)
Customer Activation/Enrollment Enrollment Package (continued) Enrollment Package includes: NJBPU approved Electric Third Party Supplier list (updated quarterly)
Slide 29: Customer Enrollment or Switch
Customer Enrollment or Switch Electric PODids begin with PE A TPS can enroll one service or PODid at a time The customer may have an account with multiple electric PODids Suppliers can choose the service they want to serve Only one active supplier per service or PODid
Slide 30: Enrollment/Switching Process
Customer Activation/Enrollment Enrollment/Switching Process Historical usage can be obtained by the customer or sent directly to a TPS with customer authorization Facilitates the customer signing a contract Internet sign up approved TPS retains the contract and notifies PSE&G through an ED
Slide 31: Enrollment/Switching Process
Customer Activation/Enrollment Enrollment/Switching Process Enrollments based on last-in rule (most recent contract date and time on EDI enrollment request win) Enrollment must be received at least 13 days prior to the current month’s meter reading date Enrollment effective date occurs on a
Slide 32: Activation
Customer Activation/Enrollment Activation Steps required to enroll customers NJBPU approved contract with customer is maintained by the Third Party Supplier EDI 814 Enrollment request sent to PSE&G Enrollment request must include valid customer’s PODid and the selected billing option (dual
Slide 33: Activation: Validation (continued)
Customer Activation/Enrollment Activation Validation (continued) If customer’s balance is over 60 days old the enrollment response acceptance will contain field AMT*PJ indicating the number days of arrearage If customer has a net meter the field REF*KY*NETMETER will appear in the enrollment
Slide 34: Consolidated Billing Creditworthiness
Customer Activation/Enrollment Consolidated Billing Creditworthiness Customers are qualified to enroll in the Consolidated Billing Option as long as they have a balance of less then 120 days old Customers who have previously been switched or dropped to the Dual Billing Option due to arrearages
Slide 35: Customer Drops TPS
Customer Activation/Enrollment Customer Drops TPS Customers who call after the rescind period to return to PSE&G Basic Generation Service (BGS) will first be asked to call the TPS to drop the account At the Customer’s request PSE&G may return the Customer to PSE&G’s BGS supply PSE&G sends an
Slide 36: TPS Drops Customer
Customer Activation/Enrollment TPS Drops Customer TPS sends EDI transaction to PSE&G to drop customer Must provide 30 days notice to individual customers 13 day rule for EDI Drop notification to PSE&G 90 days notice for dropping entire Rate Class 90 day notification to BPU, Advocate, PSE
Slide 37: Net-Meter Accounts
Net-Meter Accounts 3) PSEG
Slide 38: Net-Meter accounts
Net-Meter accounts EDI 867HU EDI 867HU response will have the field REF*KY*NETMETER to identify net meter accounts 867HU will have the NET usage and the IN (consumption) usage. If the customer generates more usage than consumed through the meter then NET usage will be reported as 0. EDI 814E
Slide 39: Net-Meter accounts
Net-Meter accounts EDI 814C REF*KY*NETMETER is populated on 814C transactions. REF*TD field will be the following: Change from net meter to net meter - REF*TD*REFKY*A Change from regular meter to net meter -REF*TD*REFKY*A Change from net meter to regular meter -REF*TD*REFKY*D Note: “A” ind
Slide 40: Net-Meter accounts
Net-Meter accounts EDI 867MU PM (detail) loop: contains IN (consumption) usage which is identified with QD (actual) and KA (estimate) Contains OUT (generation) usage which is identified with 87 (actual) and 9H (estimate) SU (summary) loop: contains NET usage which is identified with QD (
Slide 41: Net-Meter accounts
Net-Meter accounts EDI 867MU BB (billed) loop: Contains billable usage for the start and end dates in the 867MU transaction. NOTE – this may not be the actual usage billed to the customer due to excess generation in previous months. If the generation is greater than consumption for the start
Slide 42: Net-Meter accounts
Net-Meter accounts EDI 867IU PM (detail) loop: First PM loop contains IN (consumption) usage which is identified with QD (actual) and KA (estimate) for each hour Second PM loop contains OUT (generation) usage which is identified with 87 (actual) and 9H (estimate) for each hour BO (summary)
Slide 43: Net-Meter accounts
Net-Meter accounts EDI 867IU BB (billed) loop: Contains billable usage for the start and end dates in the 867IU transaction. NOTE – this may not be the actual usage billed to the customer due to excess generation in previous months. If the generation is greater than consumption for the start
Slide 44: Net-Meter accounts: General Information
Net-Meter accounts General Information The net meter annual period will begin the month the customer is enrolled with a third party supplier. The customer has an once in a lifetime option to change the anniversary month. If the customer chooses to exercise this option, we will notify the suppl
Slide 45: How to bill a net meter customer
Net-Meter accounts How to bill a net meter customer Scenario 1 – IN usage always greater than OUT usage if the IN usage is always greater than the OUT usage then supplier should bill the usage in the BB loop of the usage transaction.
Slide 46: How to bill a net meter customer
Net-Meter accounts How to bill a net meter customer Scenario 2 – IN usage is not always greater than OUT usage First month: if the IN usage is greater than the OUT usage then supplier should bill the usage in the BB loop of the usage transaction. Second month: 1. if the IN usage is greater
Slide 47: How to bill a net meter customer
Net-Meter accounts How to bill a net meter customer Third month : if second month was scenario 2 and in third month the IN usage is greater than the OUT usage then supplier should apply the excess KWH to the usage in the BB loop of the usage transaction. This will provide the supplier with the
Slide 48: Additional Resources for Net Metering
Net-Meter accounts Additional Resources for Net Metering http://www.njcleanenergy.com/renewable-energy/program-updates-and- background-information/solar-transition/solar-market-faqs PSE&G Electric Tariff: section 15 includes information regarding net metering: https://pseg.com/family/pseandg/t
Slide 49: PSE&G Consolidated Bill
PSE&G Consolidated Bill 3) PSEG
Slide 50: Customer Billing Information
PSE&G Consolidated Bill Customer Billing Information Customer sees the “price-to-compare” on their bill (prorated) The “price-to-compare” is made up of basic generation service and transmission costs If a customer decides to shop, they must contract with a Third Party Supplier based on appro
Slide 51: PSE&G is Bill Ready
PSE&G Consolidated Bill PSE&G is BILL READY PSE&G will provide TPS with monthly or hourly customer usage information via EDI Within 48 hours, TPS provides PSE&G with calculated energy charges in an 810 invoice PSE&G will include these charges on the LDC bill Do not send PSE&G non energy re
Slide 52: PSE&G Consolidated Bill
PSE&G Consolidated Bill A TPS is required to send residential kWh and unit price via the rolling text page (EDI 810 PID segment) PSE&G bill-ready consolidated bill will include up to one rolling TPS page at no charge to the TPS PSE&G will assume TPS receivables if the customer qualifies for Co
Slide 53: Consolidated Bill
PSE&G Consolidated Bill Consolidated Bill Included, at a minimum, will be the TPS’s name, telephone number, current charges, adjustment, total charges and rolling page information (kWh, unit price, message) With PSE&G’s agreement, the TPS’s logo can be included provided it meets requirements
Slide 54: Rolling Page
PSE&G Consolidated Bill Rolling Page What happens if there are errors? If the billing data is valid but the rolling page text contains an error, the charges will still be processed and an EDI 824 will be sent to the TPS advising of the text error Is the window for returning the 810 the same?
Slide 55: TPS's Logo
PSE&G Consolidated Bill TPS’s Logo What are the conditions to have a TPS logo printed on the PSE&G bill? The logo must be provided to PSE&G in advance to enable sufficient time for testing and implementation The logo must be provided in JPEG and TIF format
Slide 56: TPS's Logo
PSE&G Consolidated Bill TPS’s Logo What are the conditions to have a TPS logo printed on the PSE&G bill? The dimensions for the logo cannot exceed: Width: 1.17 inches Length: .68 inches The logo will be printed in black and white The logo will be the same for all customers
Slide 57: Bill Inserts
PSE&G Consolidated Bill Bill Inserts Communication and approval will be coordinated through TPSS PSE&G may allot up to 3 inserting slots per month for use by the TPS Contained in the bills of residential customers that are currently supplied by the respective TPS PSE&G will need the propos
Slide 58: Consolidated Billing Switch ("Drop") to Dual Billing
Consolidated Billing Switch (“Drop”) to Dual Billing
Slide 59: Creditworthiness – Switch "Drop" to Dual
Creditworthiness – Switch “Drop” to Dual A customer is entitled to receive a consolidated bill if the billing party determines that the customer is creditworthy (see Enrollment slides) PSE&G will inform the customer on the enrollment letter that failure to pay bills on time will result in being
Slide 60: Creditworthiness – Switch "Drop" to Dual
Creditworthiness – Switch “Drop” to Dual The supplier will be informed via EDI (814C) of the switch “drop” to dual billing The customer will be informed via letter of the switch “drop” to dual billing The switch date to dual billing will begin on the following scheduled meter reading date (plu
Slide 61: Account Receivables
Account Receivables 3) PSEG
Slide 62: PSE&G Remittance
PSE&G Remittance If PSE&G provides consolidated billing service, PSE&G shall remit to the TPS all undisputed TPS energy charges by the 20th day from the accepted EDI invoice PSE&G shall make payments of funds to the TPS by ACH to the bank designated by the TPS found on the TPS Application sent t
Slide 63: Disputed Charges
Disputed Charges Customer Billing Disputes Once PSE&G receives a customer billing dispute, the TPS will be provided with a minimum of one week to contact the customer to resolve the billing dispute. Additional time may be granted if required on a case by case basis. PSE&G will notify the TPS t
Slide 64: Disputed Charges
Disputed Charges Customer Billing Disputes (continued) If the TPS plans to send a refund check to the customer then the TPS would have to communicate to PSE&G that a check for a specific amount will be sent to the customer within a specific timeframe as the resolution. If the customer contacts P
Slide 65: Measurement – Usage Data
Measurement — Usage Data 3) PSEG
Slide 66: Measurement – Usage Data
Measurement – Usage Data Existing types of meters Watthour (includes bi-directional) Demand Register Time of Day Interval
Slide 67: Measurement: Net-Metering Set Up
Measurement Net-Metering Set Up A Bi-Directional Meter (Digital) measures the IN (consumed) and OUT (generated) kilowatt hour usage on a monthly basis An Interval Device Recorder measures the IN and OUT kilowatt hour usage separately on an hourly basis
Slide 68: Rates with Interval Meters
Measurement – Usage Data Rates with Interval Meters HTS LPLP Some LPLS (Some - based on customer’s capacity load – See Electric Tariff)
Slide 69: Interval Data Options
Measurement – Usage Data Interval Data Options A TPS will receive hourly interval data soon after the monthly meter reading date for their interval metered customers Data will be sent via EDI (867) Suppliers can request hourly historical data via email at no charge Suppliers must maintain
Slide 70: Historical Usage Requests
Measurement – Usage Data Historical Usage Requests Monthly historical usage will be sent in all Customer Enrollment Packages (paper copy). Up to 12 months of data will be provided. A TPS can request monthly historical usage for a customer via EDI 814HU. Up to 15 months of usage will be provide
Slide 71: Historical Usage Requests
Measurement – Usage Data Historical Usage Requests Historical interval data requests PSE&G will provide historical interval data via email to a TPS request. It is the supplier’s responsibility to obtain written consent from the customer. Up to 24 months of data will be provided for each mete
Slide 72: Load Profiles and Capacity Obligations
Load Profiles and Capacity Obligations
Slide 73: Load Profiles
Load Profiles An estimate of how a customer uses energy each hour of the day Used in the settlement process to determine the hourly usage of your customers who do not have hourly metering installed at their facilities Dynamic load profiling – profiles produced daily One load profile per rate
Slide 74: Capacity Transmission Obligation
Capacity Transmission Obligation Consistent with PJM zonal obligation Transmission Load Obligation Information on website: https://nj.myaccount.pseg.com/myservicepublic/energychoiceandthirdpartysup pliers/energychoicedocuments Types of customers Customers without demand meters Customers
Slide 75: Capacity Transmission Obligation
Capacity Transmission Obligation Calculations (adhere to PJM principles) Impact on customer Impact on Third Party Supplier Component of Price-to-Compare Peak Load set in June Capacity Obligation usually adjusted in January, June and October Transmission Load Obligation adjusted in Janu
Slide 76: Active Load Management
Active Load Management Types PSE&G Policy Impact on Third Party Supplier Obligations
Slide 77: Energy Supply Acquisition and Operations (ESA&O)
Energy Supply Acquisition and Operations (ESA&O)
Slide 78: Energy Supply Acquisition and Operations
Energy Supply Acquisition and Operations Responsibilities TPS enrollment and accreditation Capacity and Transmission Obligations Load estimation/scheduling Settlement/reconciliation TPS invoicing/payments Energy Settlement Phone: 973-430-8055 Email: [email protected]
Slide 79: Creditworthiness
Energy Supply Acquisition and Operations Creditworthiness No additional credit requirements for suppliers with investment grade bond rating For all others, alternative credit arrangements in an amount calculated in accordance with the “Creditworthiness Standards for Suppliers” in Appendix B1,
Slide 80: Capacity and Transmission Obligations
Energy Supply Acquisition and Operations Capacity and Transmission Obligations “Per customer” peak load allocations are established on an annual basis and submitted to PJM via the eCapacity system 2 to 5 days prior to the operating day Capacity and Transmission Obligations are settled and bill
Slide 81: Load Estimating/Scheduling
Energy Supply Acquisition and Operations Load Estimating/Scheduling TPS may submit it’s forecast energy obligation to PSE&G by noon day-ahead via the PSE&G private website Hourly load estimated reported to PJM via eSchedules Interval meters Dynamic Load Profiles Adjusted for losses
Slide 82: Settlement and Reconciliation
Energy Supply Acquisition and Operations Settlement and Reconciliation PSE&G will provide PJM with information regarding the TPS’s customer usage once all meters are read PJM conducts reconciliation billing based on this information PJM will make customer usage adjustments beyond the 60-day
Slide 83: Scheduling Coordinators
Energy Supply Acquisition and Operations Scheduling Coordinators A TPS may authorize an Agent, called a Scheduling Coordinator, to act on it’s behalf in the Retail Settlement Operations functions TPS retains primary responsibility for satisfying the requirements of the TPS agreement A Schedu
Slide 84: Scheduling Coordinator Model
Energy Supply Acquisition and Operations Scheduling Coordinator Model RAA obligates TPS/LSE/Principal Signed by Scheduling Coordinator/Agent SC signs on behalf of TPS/LSE TPS/LSE Licensed by BPU Scheduling Coordinator/Agent Supply/Settlement Arrangements (eSchedules/eCap) Meets Prudential Requiremen
Slide 85: TPS Invoicing/Payments
Energy Supply Acquisition and Operations TPS Invoicing/Payments ESA&O will render monthly invoices reflecting transaction fees, metering charges and other charges PSE&G reserves the right to “net” receivables and payables All payments must be made by ACH wire transfer to JP Morgan Chase bank
Slide 86: Dispute Resolution
Energy Supply Acquisition and Operations Dispute Resolution TPS to notify ESA&O Manager –Energy Supply Admin in writing, within 20 days from the due date of the invoice of any TPS billing disputes All disputes will be addressed promptly and in accordance with the provisions in the TPS Agreemen
Slide 87: Thank You
The End Thank You 3) PSEG
Public Service Enterprise Group — Investor Presentation (March 2022) on 6ix