Infratil Limited · NZX:IFT
Infratil — Vodafone New Zealand — Investor Day (October 2020)
19 slides from Infratil's investor day presentation, Oct 21, 2020
Slide 1: Vodafone Investor Update
Vodafone Investor Update October 21st 2020 Jason Paris, Chief Executive
Slide 2: A year of new ownership
A year of new ownership
Slide 3: On track for our multi-year reinvestment and reinvention
On track for our multi-year reinvestment and reinvention - Solid market position, good quality underlying assets, and loyal customer base - Industry structure and regulatory assumptions remain (i.e. competitive but rational) - Strategy and Customer Value Proposition (CVP) in place - Higher utilisati
Slide 4: A lot to be proud of, and a lot more to do
A lot to be proud of, and a lot more to do Opportunity Progress Strategy Plan complete and execution underway Stability CX NPS up 29 points, IT and Network stability best in 3 years, FTF up 34% YoY, complaints down 53% Simplicity Over 1500 products and plans retired or improved and digital accelerat
Slide 5: COVID-19 impacts will be felt for a long time
COVID-19 impacts will be felt for a long time Impact on Vodafone Industry Trends COVID-19 opportunities • Projected EBITDA impact in FY21 of • Digital adoption rates have been • Increased demand for our unique set between $60m and $75m (YTD accelerated by many years of network assets as connectivity
Slide 6: Rapid business improvements are being delivered
Rapid business improvements are being delivered Cost-out to date has largely been reinvested in: forecast only • Maximising network efficiency and utilisation • CX enhancement and IT stabilisation • Trading interventions to improve revenue and share trajectory • Digital acceleration and transformati
Slide 7: More details on the rapid performance improvement programme
More details on the rapid performance improvement programme • Reduce dependency on LFC’s to reduce access costs Reducing cost • Reduce labour costs aligned with digitisation and automation • Reduce external spend – improved procurement and spend control • Improve churn and base management Protecting
Slide 8: 5G leadership will underpin next phase of margin growth
5G leadership will underpin next phase of margin growth 5G opportunities Vodafone a clear 5G mobile network leader in the New Zealand market: • New Zealand’s largest 5G mobile network (around 3 times the 5G mobile Alternative fixed size of nearest competitor) network access using leadership 5G FWA •
Slide 9: Our forward plan
Our forward plan
Slide 10: Assumptions around our future operating environment
Assumptions around our future operating environment Customers Economics Market • Customer experience (CX) will • Networks can create significant • Changing customer behaviours be a competitive differentiator additional value will drive digital acceleration • Customers will increasingly • Digital cha
Slide 11: Current state to future state
Current state to future state Our starting position (FY20) An improved future-state Remarkably Product & Low network simple High network process efficiency products & efficiency complexity processes High cost, low Low cost, high CX, & low CX, & high network network utilisation utilisation Automation
Slide 12: The three strategic pillars that will transform our business
The three strategic pillars that will transform our business Network Forward Remarkable Simplicity Maximising our Digital-first, low-cost network assets business High Performance Culture – the best capability within a modern operating model
Slide 13: Network Forward
Network Forward Maximising the value of our network assets via smarter network utilisation and efficiencies, growing our Wholesale business and the acceleration of our unique on-net technologies From Acquisition Future To Network capital High network inefficiencies capital efficiency Wholesale New W
Slide 14: Remarkable Simplicity
Remarkable Simplicity A simpler, better and lower-cost digital-first telco based on a re-imagination of what we sell, how we sell and serve, and how we operate From Acquisition Future To Complex IT IT systems modernisation Complex Remarkable products simplicity Lowest cost High Opex operator CX poor
Slide 15: High performance culture
High performance culture The Capability ambition will be realised through org-wide health and performance initiatives, focused upskilling and reskilling, application of modern ways of working, setting up for digital transformation and targeted attraction of talent From Acquisition Future To Legacy c
Slide 16: We are rapidly improving and reinventing ourselves in parallel
We are rapidly improving and reinventing ourselves in parallel Reinvention Moves are the choices we make to transform the business and reposition for future growth Rapid Performance Improvement Moves are the initiatives that improve our operations under any future strategy Do nothing momentum descri
Slide 17: World-class Executive Talent adding strength to existing team
World-class Executive Talent adding strength to existing team RECENTLY JOINED Richard Mooney John Boniciolli Jodie King Lindsay Zwart Carolyn Luey Chief Strategy Officer Chief Financial Officer Chief People Officer Business Consumer Matt Crockett Tony Baird Ross Parker Antony Welton Juliet Jones Tra
Slide 18: Creating a world-leading telco
Creating a world-leading telco • The ownership change has created the best of both worlds – a NZ-centric strategy with global products, platforms and scale • Global strategy and historic under-investment in some areas has created strategic choices • COVID-19 has reinforced the essential importance o
Slide 19: Questions
Questions