Internet Initiative Japan Inc. · TSE:3774
Internet Initiative Japan — Internet Systems Consortium — KB Webinar (July 2011)
8 slides from Internet Initiative Japan's conference presentation, Jul 13, 2011
Slide 1: Knowledge Base
Knowledge Base A searchable resource containing technical content relating to ISC's software products.
Slide 2: Knowledge Base
Knowledge Base • Public content (FAQs and other useful documents) • Further in-depth content available to registered support customers and forum members
Slide 3: Knowledge Base: Public Content
Knowledge Base Public Content – currently: • FAQs (replace/extend website FAQs) Public Content - future: • Useful guidance documents • Product documentation (i.e. ARMs, other READMEs and so on) • Configuration BCPs • Release notes / CHANGES lists
Slide 4: Knowledge Base: Login-accessible Content
Knowledge Base Login-accessible Content: • Problem/solution & question/answer documents • Troubleshooting advice • Configuration recipes for specific purposes • Useful scripts and other miscellaneous articles
Slide 5: Knowledge Base: Login-accessible Content Future Ideas
Knowledge Base Login-accessible Content – future ideas: • 'Advanced' Configuration BCPs • Contributed Tools and scripts • Contributed Known Working Configurations • Contributed performance benchmarks
Slide 6: Who can have a login?
Knowledge Base Who can have a login? • Support Customers - up to 6 registrations (or number of technical support contacts if more than 6) • Forum members – up to 6 registrations • Individual forum members
Slide 7: It's here!
Knowledge Base It's here! •https://deepthought.isc.org
Slide 8: Any Questions?
Knowledge Base Any Questions?