Shell Plc · LSE:SHEL
Shell — Maritime Partners in Safety Conference 2017
91 slides from Shell's conference presentation, Jan 26, 2017
Slide 1: Maritime Partners in Safety Conference 2017
Maritime Partners in Safety Conference 2017 Hotel ZaZa, Houston 25th and 26th January 2017 Quality Implementation of the Three Actions and Resilience Shell International Trading and Shipping Company 1
Slide 2: Welcome – Day 1
Welcome – Day 1 Quality Implementation of the Three Actions and Resilience Shell International Trading and Shipping Company 2
Slide 3: Definitions & Cautionary Note
Definitions & Cautionary Note Reserves: Our use of the term “reserves” in this presentation means SEC proved oil and gas reserves. These forward-looking statements are identified by their use of terms and phrases such as ‘‘anticipate’’, Resources: Our use of the term “resources” in this presentation
Slide 4: Anti-Trust
Anti-Trust Recognise our responsibilities around Anti-Trust Recognise if the conversation leads toward anti- trust behaviour Lets keep each other compliant Shell International Trading and Shipping Company 2017 Partners in Safety 4
Slide 5: Participation Guidelines
Participation Guidelines Recognise our responsibilities around Anti-Trust Respect for others, keep to time Take care of yourself Share your ideas – collaboration is key Make sure that everyone is heard Smartphones Conference App Conference Booth Shell International Trading and Shippi
Slide 6: Introduction by VP Shipping and Maritime
Introduction by VP Shipping and Maritime Shell International Trading and Shipping Company 2017 Partners in Safety 6
Slide 7: Opening Address
Opening Address David Grzebinski, CEO, Kirby Corporation Shell International Trading and Shipping Company 2017 Partners in Safety 7
Slide 8: Agenda
Agenda Focus on Quality Implementation Day 1: Quality implementation of Day 2: Quality implementation the 3 Actions of Resilience The journey so far Understanding Resilience Improvements for quality Implementing Resilience with quality implementation Leading your organisations to goal Everyone takin
Slide 9: Our Journey So Far
Our Journey So Far Session Objective: Reflect on the foundations of our journey and where we want to be in the future Shell International Trading and Shipping Company 9
Slide 10: Our Journey So Far
Our Journey So Far SERIOUS AND POTENTIALLY SERIOUS INCIDENTS: Vision 1 EVERY 7 DAYS Zero Incident 1 EVERY 12 DAYS Industry CEO conference series 1st visit recorded kicks off in Singapore “We need by Green Wave a step Ship change” Management 1st LFI Monthly Bulletin ‘Working under suspending load’ 20
Slide 11: Our Journey So Far
Our Journey So Far Visible and felt leadership Rotterdam Houston Focus Group Focus Group 1 EVERY 1 EVERY 12 DAYS 16 DAYS Activity focus Building a safety culture Lessons Singapore Focus Group CEO learned conference in Rotterdam, 6 strategic themes developed into 3 actions: 3 Focus Groups in Houston,
Slide 12: Our Journey So Far
Our Journey So Far 12 CEO/ senior visits Singapore Focus Group CEO 1 EVERY Chronic Unease The 3 1 EVERY conference actions 16 DAYS kicks off with clear 19 DAYS in London targets Houston London4 x 2x Focus Group learning Focus Group reflective engage- learning ment tool Rotterdam Focus Group Voices F
Slide 13: Our Journey So Far
Our Journey So Far • CEO/Sr Leadership Visits – 1 per month 1 EVERY • Reflective Learning – 2 per year 19 DAYS • Slips, Trips • Learning and Falls Tool – 4 per year Engagement • Personal Injury • Resilience – 1 per month • Lifting and Hoisting Voices from the • Falling into the water 55 % implementi
Slide 14: Celebrating Five Years Maritime Partners in Safety Program
Our Journey So Far CELEBRATING FIVE YEARS MARITIME PARTNERS IN SAFETY PROGRAM 2017 VISION: ZERO INCIDENT INDUSTRY Shell International Trading and Shipping Company 2017 Partners in Safety 14
Slide 15: Where We Are Now – Where We Want to be
Where We Are Now – Where We Want to be • Vision: Zero Incident Industry • “500” Partners Globally • CEO/Sr Leadership Visits – 1 per month • Reflective Learning – 2 per year • Learning Engagement Tool – 4 per year • Resilience – 1 per month CHALLENGE IS: TO IMPROVE QUALITY TO IMPROVE PARTICIPATION T
Slide 16: Four Key Themes to Discuss
Four Key Themes to Discuss Theme 1 Theme 3 Chronic unease Safety culture OUR JOURNEY TO ZERO INCIDENT INDUSTRY Theme 2 Theme 4 Focus groups Voices from the crew Shell International Trading and Shipping Company 2017 Partners in Safety 16
Slide 17: Table seating
TABLE 1 TABLE 2 TABLE 3 TABLE 4 TABLE 5 TABLE 6 TABLE 7 Grahaeme Steve Barber DeAnn Lewis Chris Flanagan James Scalli Tom Pigott Rob Smith Henderson Clark Todd Paul Tobin David Grzebinski Bart Reynolds Frank Banta Tim Moss Tom Gaither Rob Grune Michael Wilson Alan Cormack Satinder Baveja Martin Brau
Slide 18: Improvements For Quality Implementation
GM Improvements For Quality Implementation Session Objective: Hear from our partners and identify the critical success factors for quality implementation of the three actions Shell International Trading and Shipping Company 18
Slide 19: The Importance of Quality Implementation
The Importance of Quality Implementation Leadership safety visits Reflective learning Learning engagement tool High quality CEO & senior Reflective learning to embed Reaching all levels of the crew in leader visits procedural compliance easy to understand formats 55% implementing well 55% implementi
Slide 20: Partner Sharing on CEO and Senior Leader Visits
Partner Sharing on CEO and Senior Leader Visits Clark Todd, President and COO Blessey Marine Services Shell International Trading and Shipping Company
Slide 21: Blessey Marine Services
Marine Services, Inc Shell CEO Conference Clark Todd Shell International Trading and Shipping Company January 25, 2016
Slide 22: BMS Vessel Visits – Fleet Wide
BMS VESSEL VISITS – Fleet Wide 2800 2600 OPS HSE 2400 2200 2000 1800 1600 1400 1200 1000 800 600 400 200 0 2012 2013 2014 2015 2016 Shell International Trading and Shipping Company
Slide 23: Shell Vessel Visits
SHELL VESSEL VISITS 600 550 COO 500 Senior Leaders 450 400 OPS/HSE 350 300 250 200 150 100 50 0 2015 2016 Shell International Trading and Shipping Company
Slide 24: Shell International Trading and Shipping Company
Shell International Trading and Shipping Company
Slide 25: Vessel Visits - Visible, Felt Leadership
Vessel Visits - Visible, Felt Leadership: Core element to our Success! Make them personal to build relationships. Ability to provide the Safety Culture from the top down. Consistent message across all tiers of management. Use weekly OPS/HSE Rundowns to focus on relevant subjects. Crews a
Slide 26: Vessel Visits – Crew Feedback
Vessel Visits – Crew Feedback: Shows Upper Management “walks the walk” regarding our Safety Culture. Shows top management has a commitment to Goal Zero. Opportunity to express their ideas for better processes. They hear what’s going on with the Company. It shows we care about them and what
Slide 27: Goal Zero
Vessel Buy In Goal Zero Shell International Trading and Shipping Company
Slide 28: Partner Sharing on Reflective Learning
Partner Sharing on Reflective Learning Jim Guidry, EVP Marine Transportation Kirby Corporation Shell International Trading and Shipping Company 28
Slide 29: Reflective Learning
Reflective Learning Implementation And Follow Through Shell International Trading and Shipping Company
Slide 30: What Has Made it Work
What Has Made it Work Support from Senior Management Using Real Life Scenarios Familiar to all Using crew to tell their stories Proctoring the reflective learning sessions by Shore Staff Following up beyond the original sessions Senior Management Visits Survey Questions Shell Internati
Slide 31: Five Question Process
Five Question Process Survey Monkey based tool Tablet or Phone base gives instant results Retention of information confirmed Tailored re-education Follow-up results in more buy in Helps us understand implementation challenges Simple in execution Tool is free! Shell International Trad
Slide 32: Five Questions Survey
Five Questions Survey Sales 1% 4% Correct Wrong Required Coaching 95% Shell International Trading and Shipping Company
Slide 33: Partner Sharing on Learning Engagement Tool
Partner Sharing on Learning Engagement Tool Rob Grune, EVP and GM Steve Demeroutis, VP Operations and Engineering Crowley Petroleum Services Shell International Trading and Shipping Company 33
Slide 34: Crowley Petroleum Services
Crowley Petroleum Services Learning Engagement Tool Shell International Trading and Shipping Company
Slide 35: Our LET Journey
Our LET Journey Shell introduced the Learning Engagement concept to us in 2015 at the CEO conference. We internalized how the Learning Engagement Tools (LET) would best enhance our current safety program and how to introduce the tools into our existing framework. Our goal was to use the LET’s
Slide 36: Implementation
Implementation Materials Print the material Purchase flip charts Reproduce instructional DVD from the Shell Partners in Safety website Roll-Out Compile flip chart folder with a copy of instructional DVD Send to Shell vessels Fleet wide roll out Gather feedback Shell International Tradi
Slide 37: Crew Participation
Crew Participation Shell International Trading and Shipping Company
Slide 38: Feedback from the Fleet
Feedback from the Fleet “Presented the deck department this afternoon with the person in the water segment and it did promote conversation amongst the crew. I like the flip format very much.” Captain Kelly, MV Florida (Non-Shell Vessel) “While I wasn’t on board for this round of training, Tom had wr
Slide 39: Quality Implementation of the Three Actions Critical Success Factors
Quality Implementation of the Three Actions Critical Success Factors CEO AND SENIOR LEADER VISITS: 1. CONSISTENT MESSAGING AND PLAN 2. VISIBLE ENGAGEMENT (INCLUSIVENESS) 3. LISTENING, RECOGNITION AND FOLLOW UP REFLECTIVE LEARNING: 1. USE REAL EVENTS AND SELECT CHAMPIONS TO IMPLEMENT 2. COMMITMENT AN
Slide 40: Leading Your Organisation To Goal Zero
Leading Your Organisation To Goal Zero Session Objective: Focus on the behaviours of a great safety leader in driving forward quality implementation Shell International Trading and Shipping Company 40
Slide 41: What Does Great Safety Leadership Look Like?
What Does Great Safety Leadership Look Like? Reflect on a time in your career when you have recognised a great safety leader What are the behaviours these leaders display? Shell International Trading and Shipping Company 2017 Partners in Safety 41
Slide 42: Behaviours of a Great Safety Leader
Behaviours of a Great Safety Leader FEEDBACK FROM THE ROOM: PASSION · LEADERSHIP · RESPECT · ATTENTION TO DETAIL Where do you rate yourself · GOOD COMMUNICATION and what was your gap? · HEARTFELT · CLEAR CONSISTENT COMMITMENT Shell International Trading and Shipping Company 2017 Partners in Safety 4
Slide 43: Personal Reflection
Personal Reflection What are you going to do to Behaviours you need to help move towards Great leadership drive quality implementation ONE PERSONAL COMMITMENT Leadership attributes you will use Positive steps you will take to in your journey to Goal Zero bridge gaps Shell International Trading and S
Slide 44: Day 1 – Wrap Up
Day 1 – Wrap Up Session Objective: Reflecting on highlights and key learnings from the day Shell International Trading and Shipping Company 44
Slide 45: Wrap-Up – Focus on quality implementation
Wrap-Up – Focus on quality implementation Improvements for quality implementation Experiences have been shared and together we have highlighted the top three success factors for improving quality implementation of the actions. Leading your organisations to Goal Zero The behaviours of a good safety l
Slide 46: Quality Implementation of the Three Actions Critical Success Factors
Quality Implementation of the Three Actions Critical Success Factors CEO AND SENIOR LEADER VISITS: 1. CONSISTENT MESSAGING AND PLAN 2. VISIBLE ENGAGEMENT (INCLUSIVENESS) 3. LISTENING, RECOGNITION AND FOLLOW UP REFLECTIVE LEARNING: 1. USE REAL EVENTS AND SELECT CHAMPIONS TO IMPLEMENT 2. COMMITMENT AN
Slide 47: Quality Implementation of the Three Actions Driving Towards a Goal Zero Industry
SUCCESS FACTORS ACTIONS 3 X CEO AND SENIOR LEADERSHIP VISITS CEO/SENIOR LEADERS VISITS (1 per month) 3 X REFLECTIVE LEARNING LEARNING ENGAGEMENT TOOL (4 per year) 3 X LEARNING ENGAGEMENT TOOL REFLECTIVE LEARNING (2 per year) QUALITY IMPLEMENTATION OF THE THREE ACTIONS DRIVING TOWARDS A GOAL ZERO IND
Slide 48: Few final points…
Few final points… TODAY TOMORROW Pre-dinner social hour from 18:00 Breakfast provided from 07:00 Dinner available from 19:00 Day 2 will kick-off at 08:00 Conference App Conference ends at 12:30 Super Bowl polling Panel session questions Shell International Trading and Shipping Compan
Slide 49: Welcome – Day 2
Welcome – Day 2 Focus on Quality Implementation of Welcome the Three Actions and Resilience Shell International Trading and Shipping Company 49
Slide 50: Safety Information
Safety Information Emergency exits Emergency contact Assembly point Fire drills not scheduled Shell International Trading and Shipping Company 2017 Partners in Safety 50
Slide 51: Recap Day 1 - Critical Success Factors
Recap Day 1 - Quality Implementation of the Three Actions Critical Success Factors CEO AND SENIOR LEADER VISITS: 1. CONSISTENT MESSAGING AND PLAN 2. VISIBLE ENGAGEMENT (INCLUSIVENESS) 3. LISTENING, RECOGNITION AND FOLLOW UP REFLECTIVE LEARNING: 1. USE REAL EVENTS AND SELECT CHAMPIONS TO IMPLEMENT 2.
Slide 52: Agenda
Agenda Focus on Quality Day 1: Quality implementation of Day 2: Quality implementation the 3 Actions of Resilience The journey so far Simplifying and understanding Resilience Improvements for quality Implementing Resilience with quality implementation Leading your organisations to goal Everyone taki
Slide 53: Quality in Resilience
Quality in Resilience Session Objective: Understanding Resilience and Quality Implementation Shell International Trading and Shipping Company
Slide 54: Resilience Status
Resilience Status A clear approach for Listening to your Refreshed guides, maritime feedback animations and more… 1 MODULE PER MONTH PER SHIP Shell International Trading and Shipping Company 2017 Partners in Safety 54
Slide 55: Resilience and Learning
Alistair Fraser MB.ChB, FFOM, FRCP (Glasg), DSc (Hon) Vice President Health, Royal Dutch Shell Resilience and Learning Shipping & Maritime Partner CEO's Shell International Trading and Shipping Company
Slide 56: Leadership Visits
Quick Reminder Zero Incident Industry Learning from Incidents Reflective Learning Leadership Visits RESILIENCE Shell International Trading and Shipping Company 2017 Partners in Safety 56
Slide 57: What, How, Why
1. What, How, Why • Content • Control “A life with out cause What? is a life without effect. • Permission to Act Find your purpose.” • Enthusiasts • Sharing success (+ fails) Paulo Coelho • Creating Pull How? • Demonstrate Care • Purpose Why? Shell International Trading and Shipping Company 2017 Par
Slide 58: Our Roles? Where are you?
2. Our Roles? + Inspire, mention, ask questions, stories + Trust + 20:60:20 Rule Where are you? Shell International Trading and Shipping Company 2017 Partners in Safety 58
Slide 59: The Edge
3. The Edge Evolution, Learning and Growth • SHELL - Projects, Leadership Training, DS Operations, Offshore, Safety, D&I, Enable, Graduates. • WORKING EXTERNALLY • PARTNERS - Upstream, Aviation, Maritime. Shell International Trading and Shipping Company 2017 Partners in Safety 59
Slide 60: Partners Sharing – Journey To Success With Resilience
Partners Sharing – Journey To Success With Resilience Paul Tobin American Commercial Barge Lines Shell International Trading and Shipping Company
Slide 61: Maritime Partners in Safety - American Commercial Barge Line
Maritime Partners in Safety American Commercial Barge Line f [ACBL
Slide 62: Resilience
Resilience Set the Scene • Mid-November 2015 acquisition of AEP River Operations (doubled in size) • 1st Quarter of 2016 – four (4) serious marine incidents • Too many recordable injuries • Too many spills • Proximate cause – “Distraction” • Why were people “Distracted” 62
Slide 63: Challenge
Challenge “How do we turn this ship around” Resilient Safety Culture has the ability to learn from their misfortunes and push forward through adversity to become a better operator. 63
Slide 64: Resilient Culture
Resilient Culture • Formalized Voyage Planning with a critical risk assessment tool • Watch Change Checklist containing a critical risk assessment component for particular watch • Developed and implemented High Water Risk Assessment tool • Reflective Learning video on ACG Prevention • Reflective Lea
Slide 65: Managing Transitions
Managing Transitions Change isn’t the problem… 65
Slide 66: Managing Transitions
Managing Transitions It’s the transitions that we experience because of a change that is difficult 66
Slide 67: Managing Transitions
Managing Transitions • Change is situational • Transitions are psychological • There is a three-step process to transitions 67
Slide 68: Managing Transitions
Managing Transitions Time The New Beginning The The Neutral Neutral Zone Zone Ending, Losing, Letting Go 68
Slide 69: Resilience is the process of adapting well in the face of adversity
Resilience is the process of adapting well in the face of adversity and significant sources of stress… it’s the ability to bounce back! 69
Slide 70: Resilience
Resilience This look at Resilience will focus on five modules: 1. What is Resilience? 2. Taking Decisive Action 3. Keep Things in Perspective 4. Accept that Change is Part of Living 5. Take Care of Yourself 70
Slide 71: Resilience
Resilience Module 1: What is Resilience? We are all born with the capacity to deal with challenges So, why do some people respond to setbacks better than others? 71
Slide 72: Resilience
Resilience Let’s say that Lisa and Jenny are both struggling in the same math class In the end, both receive low final scores Initially, they both feel the same emotions – disappointment, fear and sadness Lisa Jenny 72
Slide 73: Resilience
Resilience However, in a few days, their coping strategies diverge Lisa picks herself up, finds a tutor and commits to making a greater effort Meanwhile, Jenny tumbles into a downward spiral of negativity, sulks and starts performing poorly in all her subjects Lisa Jenny 73
Slide 74: Resilience
== American Commercial Barge Line
Slide 75: Resilience – Discussion Guide
Resilience – Discussion Guide Please use the following questions to guide a conversation with your crew. 1. Both Lisa and Jenny faced the same disappointment – why did Lisa bounce back, but Jenny did not? 2. Share with each other adversities that you have faced, and how your beliefs led to the conse
Slide 76: Resilience – Discussion Guide
Resilience – Discussion Guide 4. Earlier, you described a time where you faced adversity, what you believed about it, and what actions you took. What were the rational reasons and the emotional reasons that you took those actions? 5. Have you ever struggled to take decisive action because of blocker
Slide 77: Resilience Progress Toward Goal Zero
Resilience Progress Toward “Goal Zero” 77
Slide 78: Resilience Break-Out
Resilience Break-Out “Oscar Garcia CEO of Oscar Garcia Ltd has asked his HSEQ manager to download the first five modules from the Partners in Safety website, as discussed during the last conference. The HSEQ Manager has sent it by email to the Vessel Superintendents to roll out the modules to their
Slide 79: Implementing Resilience Break-Out
30 mins Implementing Resilience Break-Out Buy-in Deployment Sustainability How are you going to build How are you going to successfully How are you planning to engagement and commitment to deploy the resilience modules successfully run and maintain the successfully roll out resilience in across your
Slide 80: Implementing Resilience Break-Out
Implementing Resilience Break-Out Buy-in Deployment Sustainability How are you going to build How are you going to successfully How are you planning to engagement and commitment to deploy the resilience modules successfully run and maintain the successfully roll out resilience in across your organis
Slide 81: Resilience Critical Success Factors
Resilience Critical Success Factors BUY-IN: 1. DEFINE THE WHY - CREATE VALUE PROPOSITION AND EXPECTED OUTCOMES 2. DEFINE THE HOW - MAKE MATERIALS RELEVANT TO YOUR BUSINESS/CREW (EXAMPLES) 3. DEFINE MEASURE OF SUCCESS - USE AS A SPRINGBOARD FOR MORE BUY-IN DEPLOYMENT: 1. ROLLOUT/DEPLOYMENT TO LEADERS
Slide 82: Resilience Support
Resilience Support Library of modules Supporting guides and videos Booth at the conference All materials are on the Partners In Safety website (http://hsse.shell.com/business- and-country/maritime-hsse-site.html) Voting on next modules 1 MODULE PER MONTH PER VESSEL Shell International Trad
Slide 83: Polling
Polling Connections To Home Maintain a Hopeful Outlook Strategies we can use to help manage this and use support Strategies to keep a positive outlook and maintain focus systems both at home and with our team to on the task, even when things are tough. help us. Nurture a Positive View of Yourself Ma
Slide 84: Open Panel Session
Open Panel Session Session Objective: Your opportunity to ask questions about quality implementation of the three actions and resilience Shell International Trading and Shipping Company 2017 Partners in Safety 84
Slide 85: Everyone Taking Ownership
GM Everyone Taking Ownership Session Objective: Everyone to drive quality implementation in 2017 Shell International Trading and Shipping Company 85
Slide 86: Recap - Quality Implementation of the Three Actions
Recap - Quality Implementation of the Three Actions Critical Success Factors CEO AND SENIOR LEADER VISITS: 1. CONSISTENT MESSAGING AND PLAN 2. VISIBLE ENGAGEMENT (INCLUSIVENESS) 3. LISTENING, RECOGNITION AND FOLLOW UP REFLECTIVE LEARNING: 1. USE REAL EVENTS AND SELECT CHAMPIONS TO IMPLEMENT 2. COMMI
Slide 87: Recap - Resilience Critical Success Factors
Recap - Resilience Critical Success Factors BUY-IN: 1. DEFINE THE WHY - CREATE VALUE PROPOSITION AND EXPECTED OUTCOMES 2. DEFINE THE HOW - MAKE MATERIALS RELEVANT TO YOUR BUSINESS/CREW (EXAMPLES) 3. DEFINE MEASURE OF SUCCESS - USE AS A SPRINGBOARD FOR MORE BUY-IN DEPLOYMENT: 1. ROLLOUT/DEPLOYMENT TO
Slide 88: Quality Implementation of the Three Actions Driving Towards a Goal Zero Industry
SUCCESS FACTORS ACTIONS 3 X CEO AND SENIOR LEADERSHIP VISITS CEO/SENIOR LEADERS VISITS (1 per month) 3 X REFLECTIVE LEARNING LEARNING ENGAGEMENT TOOL (4 per year) 3 X LEARNING ENGAGEMENT TOOL REFLECTIVE LEARNING (2 per year) + + 9 X RESILIENCE RESILIENCE (1 per month) QUALITY IMPLEMENTATION OF THE T
Slide 89: Planning for 2017
Planning for 2017 Summary of Next Steps letter by end of February Conference materials via the app Success Factors CEO/Sr Leadership Visits – 1 per month Reflective Learning – 2 per year Learning Engagement Tool – 4 per year Resilience – 1 module per month per ship Americas next Focu
Slide 90: Day Two - Wrap up and conference close
Day Two - Wrap up and conference close Shell International Trading and Shipping Company 90
Slide 91: Shell International Trading and Shipping Company
Shell International Trading and Shipping Company