Ing Groep N.v. · EURONEXT:INGA
Ing Groep — ING Group — Shareholder Meeting (April 2019)
15 slides from Ing Groep's shareholder meeting presentation, Apr 23, 2019
Slide 1: Report of the Executive Board for 2018
Report of the Executive Board for 2018 Annual General Meeting Ralph Hamers, CEO ING Group Amsterdam • 23 April 2019
Slide 2: A more robust KYC environment across all business lines
A more robust KYC environment across all business lines Over 2,500 FTEs* worldwide are working on KYC KYC programme for file enhancement Structural solutions Five pillars Global KYC Policy & Risks Governance Monitoring & Screening Mindset digital service Continuous Global KYC risk appetite Set up of
Slide 3: The KYC customer lifecycle
The KYC customer lifecycle Event Driven or Continuous Monitoring Periodic KYC Review & Screening Customer Off-boarding KYC Onboarding Update Continuous Risk & Review Classification Monitoring & Screening Customer On-boarding New Information Customer Due Diligence Alert & Screening Handling 3
Slide 4: Think Forward: still as relevant as ever
Think Forward: still as relevant as ever Purpose Empowering people to stay a step ahead in life and in business. Customer Promise Clear and Easy Anytime, Anywhere Empower Keep Getting Better Strategic Creating a differentiating customer experience Priorities 1. Earn the primary relationship 2. Devel
Slide 5: Initiatives to optimise customer experience
Initiatives to optimise customer experience 5
Slide 6: Think Forward strategy delivers on commercial growth
Think Forward strategy delivers on commercial growth ING currently serves > 38 mln retail customers (in mln) Targeting > 14 mln primary customers by 2020 (in mln) +16% +49% 37.4 38.4 >14 34.5 35.7 12.5 33.1 11.4 10.4 8.4 9.2 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 Ambition 2020 Core lendin
Slide 7: Sustainability is embedded in our purpose
Sustainability is embedded in our purpose Our Sustainability Direction All of our sustainability initiatives will help contribute to empower a low-carbon and a self-reliant society €16.5 bln € 6.3 bln Sustainable Assets We have a leading Climate Finance under Management sustainability role (SAuM) am
Slide 8: Towards one ING experience worldwide
Towards one ING experience worldwide 8
Slide 9: Underlying result up 8.7% in 2018; ROE at 11.2% for the year
Underlying result up 8.7% in 2018; ROE at 11.2% for the year Underlying net result improved further* (in € mln) Underlying return on equity above 11%* CAGR +12.0% 11.2% 5,389 10.5% 10.2% 4,976 4,957 10.1% 4,219 8.6% 3,424 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 • ING recorded underlying 20
Slide 10: ING Group CET1 ratio 14.5%; ING proposes €0.68 FY18 dividend
ING Group CET1 ratio 14.5%; ING proposes €0.68 FY18 dividend ING Group fully-loaded CET1 ratio development We propose to pay a full-year dividend of €0.68 per share 0.4% 0.1% 14.5% 14.0% ~13.5% €0.66 €0.67 €0.68 0.42 0.43 0.44 11.8% 0.24 0.24 0.24 3Q18 Group CET1 Profit added to RWA & Other 4Q18 Gro
Slide 11: ING share performance
ING share performance 2 January 2018 – 19 April 2018 120 110 100 90 80 70 60 50 1/Jan/18 1/Apr/18 1/Jul/18 1/Oct/18 1/Jan/19 19/Apr/19 1/Apr/19 INGA NA STOXX Europe 600 Banks Euro STOXX Banks 11
Slide 12: Our platform will drive opportunities in banking and beyond
Our platform will drive opportunities in banking and beyond ING app Banks Utilities Investment companies Insurers 12
Slide 13: Think Forward has been accelerated through structural changes
Think Forward has been accelerated through structural changes Think Forward strategy on a page Transformation and platform programmes 13
Slide 14: Follow us to stay a step ahead
Follow us to stay a step ahead ING.com INGWB.com @ING_News LinkedIn.com/company/ING SlideShare.net/ING Facebook.com/ING YouTube.com/ING Flickr.com/INGGroup
Slide 15: Important legal information
Important legal information Certain of the statements contained herein are not historical facts, including, without limitation, certain statements made of future expectations and other forward-looking statements that are based on management’s current views and assumptions and involve known and unkno