Zurich Insurance Group Ltd · SIX:ZURN

Zurich Insurance — Conference Presentation (2019)

40 slides from Zurich Insurance's conference presentation, 2019

  1. Slide 1: 4 Regions, 28 Countries

    2,000+ 22 Global Events Nominees 700+ ideas submitted 1,250+ Co-creation Session 4 REGIONS employees engaged 60 28 COUNTRIES © Zurich INTERNAL USE ONLY Initiatives i

  2. Slide 2: Plain Language, SteerCo Streamlining, Fast Track Renewals

    Plain Language - From 40 pages to 4 pages SteerCo Streamlining 33% reduction of meetings Fast Track Renewals 15% time reduction © Zurich 48h Referral - From 7 days to less than 48h INTERNAL USE ONLY

  3. Slide 3: Make the Difference

    MAKE THE DIFFERENCE © Zurich INTERNAL USE ONLY 3

  4. Slide 4: We are changing the world

    We are changing the world We are unlocking Zurich’s potential We need to change to remain relevant 4

  5. Slide 5: Make the Difference

    MAKE THE DIFFERENCE © Zurich INTERNAL USE ONLY 5

  6. Slide 6: Make the Difference is grounded on our strategy

    MAKE THE DIFFERENCE is grounded on our strategy …simplification …innovation …customer focus © Zurich INTERNAL USE ONLY

  7. Slide 7: We need to speak the language of the customer

    We need to speak the language of the customer Industry Value Chain Product Marketing & Claims & Policy Admin Renewal Development Sales Benefits Customer Value Chain Exploration Buy Service Incident Loyalty © Zurich INTERNAL USE ONLY

  8. Slide 8: Our industry targets mainly Baby Boomers

    Our industry targets mainly Baby Boomers It´s time to look at the Next Generation © Zurich INTERNAL USE ONLY 8

  9. Slide 9: Impact of the Next Generation

    Impact of the Next Generation ~4.8bn ~45% 20% people by of today’s hold a leadership 2020 workforce position © Zurich INTERNAL USE ONLY

  10. Slide 10: The Next Generation is now the entry point to the mass market

    The Next Generation is now the entry point to the mass market © Zurich INTERNAL USE ONLY

  11. Slide 11: Baby Boomers are more anchored locally

    Baby Boomers are more anchored locally The Next Generation is more global © Zurich INTERNAL USE ONLY 11

  12. Slide 12: Big Influential Global

    Big Influential Global © Zurich INTERNAL USE ONLY

  13. Slide 13: The Next Generation has changed most industries and Insurance is next

    The Next Generation has changed most industries and Insurance is next © Zurich INTERNAL USE ONLY

  14. Slide 14: Traditional lifestyle vs Next Generation lifestyle

    TRADITIONAL LIFESTYLE Own a car Own a house Get married Countries visited1 79% 61% 23 years 5 countries NEXT GENERATION LIFESTYLE 55% 38% 30 years 9 countries Motor insurance should Home insurance Life insurance has to Travel insurance has to consider new needs to fit a new lifestyle change mobility

  15. Slide 15: The Next Generation has different needs

    The Next Generation has different needs Community Individuality Convenience © Zurich INTERNAL USE ONLY

  16. Slide 16: The insurance industry is NOT catering for community, individuality, convenience

    The insurance industry is NOT catering for COMMUNITY INDIVIDUALITY CONVENIENCE It is time to RE-SHAPE the industry © Zurich INTERNAL USE ONLY 16

  17. Slide 17: The Next Generation has different needs

    The Next Generation has different needs Community Individuality Convenience © Zurich INTERNAL USE ONLY

  18. Slide 18: Community cares about sustainability

    MAKE THE DIFFERENCE community cares about SUSTAINABILITY

  19. Slide 19: Sustainability is authentic to our internal community

    Sustainability is authentic to our internal community Single-use plastic ban Paper reduction Digital office

  20. Slide 20: We are innovating with external communities

    We are innovating with external communities Hack Zurich Innovation Championship

  21. Slide 21: Combining the purpose of sustainability with the power of innovation

    Combining the purpose of sustainability with the power of innovation 458 57 21 2019 Start-ups Territories Participating BU’s WORLDWIDE MEDIA COVERAGE © Zurich INTERNAL USE ONLY

  22. Slide 22: Protecting the Next Generation

    Protecting the Next Generation © Zurich INTERNAL USE ONLY

  23. Slide 23: Combining the purpose of sustainability with the power of innovation

    Combining the purpose of sustainability with the power of innovation 700+ 57 26 2020 Start-ups Territories Participating BU’s GLOBAL PARTNER NETWORK INVOLVED IN SCOUTING © Zurich INTERNAL USE ONLY

  24. Slide 24: Combining the purpose of sustainability with the power of innovation

    Combining the purpose of sustainability with the power of innovation 700+ 57 26 2020 Start-ups Territories Participating BU’s GLOBAL PARTNER NETWORK INVOLVED IN SCOUTING © Zurich INTERNAL USE ONLY

  25. Slide 25: The Next Generation has different needs: Individuality

    The Next Generation has different needs Individuality Community Individuality Convenience © Zurich INTERNAL USE ONLY

  26. Slide 26: We have now started to conceptualize a different approach

    We have now started to conceptualize a different approach © Zurich INTERNAL USE ONLY

  27. Slide 27: Customers Like You

    Providing guidance based on local community: Customers Like You © Zurich INTERNAL USE ONLY https://www.protect-your-loved-ones.zurich.ch/en/who-matters-to-you

  28. Slide 28: The Next Generation has different needs: Convenience

    The Next Generation has different needs Convenience Community Individuality Convenience © Zurich INTERNAL USE ONLY

  29. Slide 29: Bringing the Frontline expertise

    Bringing the Frontline expertise © Zurich INTERNAL USE ONLY

  30. Slide 30: Risk Advisor

    Use our Risk Engineering Expertise: Risk Advisor © Zurich INTERNAL USE ONLY

  31. Slide 31: Risk Advisor: It's your turn to download it

    Risk Advisor It´s your turn to download it! © Zurich INTERNAL USE ONLY

  32. Slide 32: The Next Generation has different needs

    The Next Generation has different needs Community Individuality Convenience © Zurich INTERNAL USE ONLY

  33. Slide 33: Make the Difference

    MAKE THE DIFFERENCE © Zurich INTERNAL USE ONLY 33

  34. Slide 34: We are changing the world

    We are changing the world We are unlocking Zurich’s potential We need to change to remain relevant 34

  35. Slide 35: It's not about processes

    It’s not about processes 35

  36. Slide 36: It's not about systems or IT

    It’s not about systems or IT 36

  37. Slide 37: It's not about hierarchy

    It’s not about hierarchy 37

  38. Slide 38: So what's it about?

    So what’s it about? 38

  39. Slide 39: It's about people

    It’s about people 39

  40. Slide 40: Make the Difference

    MAKE THE DIFFERENCE © Zurich INTERNAL USE ONLY 40

Zurich Insurance Group — Conference Presentation (2019) on 6ix