Ing Groep N.v. · EURONEXT:INGA
Ing Groep — Investor Day (October 2016)
11 slides from Ing Groep's investor day presentation, Oct 3, 2016
Slide 1: ING Germany
ING Germany ING Group Investor Day 2016 Katharina Herrmann, Head of Retail Banking Germany Amsterdam • 3 October 2016
Slide 2: Key points
Key points • ING Germany expanded steadily through strong customer focus and measured product introductions • Our asset base and customer acquisition engines are increasingly diversified • We aim to earn the primary customer relationship while facilitating cross-buy into other products • Our strateg
Slide 3: Customer centricity has always been our top priority…
Customer centricity has always been our top priority… Digital revolution “Package insert” Mobile banking BriefKredit: entire borrowing via letter From letter to phone banking 1965 1975 1983 1992 2000 2009 future 3
Slide 4: …as we built the franchise through measured product expansion
…as we built the franchise through measured product expansion Customer balances (in EUR bln) and client numbers (in mln) ING Germany ~8.0 mln 241 220 204 187 170 3.6 mln 154 138 63 65 113 118 62 60 99 52 57 82 47 61 36 43 25 45 16 111 116 8 86 95 104 4 62 74 80 46 55 60 61 36 2003 2004 2005 2006 200
Slide 5: ING Germany’s business model is increasingly diversified
ING Germany’s business model is increasingly diversified Asset composition (in EUR bln) Customer acquisition by product Income distribution (in EUR mln) (% of total) 65 144 770 2,146 1% 11% 6% 35% 31% 55% 44% 11% 74% 86% 4% 39% 11% 3% 46% 18% 28% 11% 27% 4% 6% 8% 7% 2005 2015 2005 2015 2005 2015 Mor
Slide 6: We have achieved sustainable and diversified profit growth
We have achieved sustainable and diversified profit growth Strong and sustainable profit growth… (in EUR mln) …benefitting from our economies of 72% scale 59% 63% 55% 55% 51% Cost / Retail Balances (in bps) 47% 1,152 866 73 639 43% 482 35 359 264 217 66 2003 2005 2007 2009 2011 2013 2014 2015 2003 2
Slide 7: We earn the primary relationship while facilitating cross-buy
We earn the primary relationship while facilitating cross-buy Accelerated growth in payment accounts to drive primary Cross-buy facilitated by focus on account growth of relationship… non-savings products # Payments accounts (in thousands) Gross account growth (in thousands) CAGR +14% # payment acco
Slide 8: Our strategy to remain Germany’s leading digital bank is clear…
Our strategy to remain Germany’s leading digital bank is clear… Our approach: From Single to Omnichannel Our strategic priorities • Improve user SmartSecure Video identification experience • Empower Mobile credit check Financial information customers accessibility Single- Multi- Cross- Omnichannel C
Slide 9: …with Welcome facilitating the next phase…
…with Welcome facilitating the next phase… Big Data IT Agility Refactoring Core Mobile 2.0 Banking System Document Management Integration System Wholesale Banking Call Center / Mortgage Mortgage Processing System for System Existing Business Brokerage Back-office System Retail Business Volume Invest
Slide 10: …and we have significant long-term growth potential
…and we have significant long-term growth potential ING Germany is growing faster than …with strong annual income peers… growth… …and a very efficient operation Loan growth, indexed to 2011 NII & Commission income, indexed to 2011 Cost over client balances (in bps) 160 160 400 140 140 Peer 1 300 120
Slide 11: Important legal information
Important legal information ING Group’s annual accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS-EU’). In preparing the financial information in this document, except as described otherwise, the same accounting principles are