Mckesson Corporation · NYSE:MCK
Mckesson — Investor Presentation (March 2014)
21 slides from Mckesson's investor presentation, Mar 11, 2014
Slide 1: Resiliency Services – Disaster Recovery in Healthcare
Resiliency Services – Disaster Recovery in Healthcare McKesson Medical Imaging Professional Services™ March 11, 2014
Slide 2: Introductions
Introductions Sonny Sull, PMP Robert Giffin, CBSP, CISA Engagement Manager Director and Co-Founder McKesson Medical Imaging Professional Services Avalution Consulting 8 Years at McKesson Over 7 years experience managing and consulting on business continuity programs Solutions Analyst Focused
Slide 3: Agenda
Agenda Introductions IT Disaster Recovery Risk Establishing Impact of Downtimes Common Outcomes Keys to Buy-in McKesson Resiliency Services Q & A Panel 3 4/9/2014 McKesson Corporation Confidential and Proprietary
Slide 4: Disaster Recovery in Healthcare
Disaster Recovery in Healthcare Expectations Minimum IT Disaster Recovery (DR) requirements: offsite backups of clinical systems (Joint Commission) No formal requirement to recover to alternate sites or pre- establish recovery times Is that enough? 4 4/9/2014 McKesson Corporation Confidential
Slide 5: Why go beyond the minimum? Risk > Cost
Why go beyond the minimum? Risk > Cost McKesson Medical Imaging Professional Services™ 5 4/9/2014 McKesson Corporation Confidential and Proprietary
Slide 6: IT DR Risk = Impact of Downtime
IT DR Risk = Impact of Downtime Impact Considerations: Likelihood Considerations: Financial Impact of Downtime: Geographic location Overtime, lost revenue, etc. Age of facilities / infrastructure Reputation: Perception as unreliable or cheap Stability of the technology Community Impact:
Slide 7: Establishing Impact of Downtime
Establishing Impact of Downtime Business Impact Analysis (BIA): Interview the business to understand the impact to the organization if key processes are shut down. Link processes to applications. Or Application Impact Analysis (AIA) Interview IT and the business to understand the impact of downt
Slide 8: Common BIA/AIA Outcomes
Common BIA/AIA Outcomes EMR: 2 – 4 hours Lab/Pharmacy Systems: 4 – 8 hours PACS/CPACS: 12 – 24 hours Finance / Revenue Mgmt: 3 – 5 days Potential surprises; - Bed tracking - glucose monitoring - infant monitors - meal planning 8 4/9/2014 McKesson Corporation Confidential and Proprietary
Slide 9: Cost of IT Disaster Recovery
Cost of IT Disaster Recovery Alternate sites (Hot, Cold, etc.) Additional network connections Backup hardware Additional staff Additional complexity 9 4/9/2014 McKesson Corporation Confidential and Proprietary
Slide 10: Keys to Management Buy-in
Keys to Management Buy-in Keep it simple Provide options (2 – 3), with key cost/capability differences Don’t just pitch IT Management – include others in the organization Don’t overstate your case 10 4/9/2014 McKesson Corporation Confidential and Proprietary
Slide 11: Getting Started with Disaster Recovery
Getting Started with Disaster Recovery Define the process: - Requirements, Strategy, Planning, Exercising Create a Steering Committee - Include the CMIO, Emergency Response, Finance (not just IT) Document a IT DR policy - Responsibilities Set a timetable 11 4/9/2014 McKesson Corporation Conf
Slide 12: McKesson’s Resiliency Service
McKesson’s Resiliency Service 12 4/9/2014 McKesson Corporation Confidential and Proprietary
Slide 13: Business Continuity & Disaster Recovery
Business Continuity & Disaster Recovery BC/DR Overview Application Impact Analysis • Discovery or Risk and Exposure Disaster Recovery Plan • Mitigating Risk and Exposure Test Facilitation • Practice, Educate, Test & Validate Mitigation Change Management All services are Cross References: ISO 20000-2
Slide 14: Delivery Methodology
Delivery Methodology Prepare – Application Plan – IT Disaster Mitigate – Disaster Impact Analysis (AIA) Recovery Planning Recovery Test Facilitation Understand cost of downtime Design triggering, Document Test and impact to operations escalation procedures Objectives Define Recovery Time D
Slide 15: Deliverables
Deliverables Deliverable Description AIA Kick-off presentation Kickoff presentation to highlight activities involved in delivering an Application Impact Analysis AIA Report & Summary Complete report of discovery activities after Presentation onsite visit is completed and presentation of results IT D
Slide 16: Disaster Recovery Plan Implementation
Disaster Recovery Plan Implementation Business Continuity Restore Implement Plan Protocol Disaster Occurrence Database Customer Roles and Study Responsibilities Decision Point: McKesson Implement Plan Support Configuration Files 16 4/9/2014 McKesson Corporation Confidential and Proprietary
Slide 17: McKesson - Differentiator
McKesson - Differentiator 1. Disaster Recovery Solutions Plan catered towards Diagnostic Imaging – Cardiology/Radiology clinical environments 2. IT Disaster Recovery Plan Governance managed by McKesson Support Providing Diagnostic Imaging Expertise 3. Identification of change management activities
Slide 18: Calculating Impact of Downtime
Calculating Impact of Downtime LOST REVENUE = (GR / TH) x I% x H LABOR COST = P x E x R x H Gross Annual Revenue (GR) Number of People Affected (P) Total Annual Business Hours (TH) Average Percentage Affected (E) Hours of Down Time (H) Average Employee Cost/Hr (R) Impact (I) Hours of Down Time (H) L
Slide 19: Application Impact Analysis – Case Study
Application Impact Analysis – Case Study Recommendations Improve Architecture 1. Virtualize servers where possible Build BC/DR Plan 1. Establish a Business Continuity Plan 2. Document Technical Recovery Plans 3. Conduct Regular Exercises 4. Document a Business Continuity Capability Statement 19
Slide 20: Q & A Panel
Q & A Panel Sonny Sull, McKesson Medical Imaging • Engagement Manager, Resiliency Services Professional Services Robert Giffin, • Director and Co-founder Avalution Consulting Todd Malone, McKesson Medical Imaging • Support Product Manager Support Services Dirk De keersmacker, McKesson Medical Imagin
Slide 21: To learn more, visit our web site, call 888.254.7227
To learn more, visit our web site, call 888.254.7227 or request more information online. Proprietary and Confidential to McKesson