HSBC Holdings PLC · LSE:HSBA
HSBC — Investor Day (November 2003)
12 slides from HSBC's investor day presentation, Nov 27, 2003
Slide 1: Personal Financial Services - PFS
Personal Financial Services - PFS =>@ =>@A
Slide 2: Forward-looking statements
Forward-looking Forward-looking statements statements This This presentation presentation and and subsequent subsequent discussion discussion may may contain contain certain certain forward-looking forward-looking statements statements with with respect respect to to the the financial financial cond
Slide 3: Investor Day presentation
Investor Day presentation ➣ Business snapshot • Overview of the PFS business 2001 - present ➣ The Framework for Success ‘F4S’ • Managing PFS on a global scale • How F4S methodology empowers management and drives revenue • The framework’s impact on the performance of the business ➣ Future plans - Man
Slide 4: Business snapshot
Business snapshot Pre-Prov Op Profit* 18 % Pre-Tax Profit* 2,618 18 % 2001 - 2002 2,221 2,034 2,058 2,058 2,082 • A period of investment • CRM US$m 1,837 1,757 1,620 1,634 • Sales • F4S • Squeeze on NIM in HK slowed growth 2003 • Positioned to capitalise on 1H01 2H01 1H02 2H02 1H03 our investment *
Slide 5: Managing PFS on a global scale
Managing PFS on a global scale ➣ PFS is a business of significant scale • 38 million customers • US$270bn in deposits • US$153bn in loans & advances • PFS generated 1H03 Pre-Tax Profit of US$2.082bn* PFS 30% CMB US$270bn 24% Consumer Finance US$153bn 9% Private Loans & Advances Deposits Banking 4% C
Slide 6: The Framework for Success - F4S
The Framework for Success - F4S ➣ Clear direction the Ma ➣ Shared values w ing ce n o Kn ketpla Cus aging Ma r tom ers ➣ Customer focused and revenue driven C Del ging Pro tions h Ma a Sol nne iver na v id u Valuable ls ing y Customers • Enables global benchmarking of our PFS businesses Ma Del lity
Slide 7: Managing customers and managing delivery channels
Managing customers ➣ End-to-end customer management • Group-wide segmentation philosophy • Implementation of best in class CRM methodology • Synergies through global platforms Managing delivery channels ➣ Targeted solutions through efficient channels • hsbc.com - our largest branch: 5.5m registered
Slide 8: Providing solutions and recognising & rewarding effort
Providing solutions ➣ F4S enables collective & cross-border management • HSBC Premier International services launched September 03 • Refer up / refer down sales protocol with Household • Enhances leverage with 3rd party product suppliers Recognising & rewarding effort ➣ Remuneration linked to sales
Slide 9: The Framework for Success is driving top line growth
The Framework for Success is driving top line growth Total Income (US$m) 19 % Net Interest Income (US$m) Net Fee & Other Income (US$m) 6,487 % Change in income between periods 5,801 12% 5,307 5,451 5,262 6% 4% 4,240 3,866 -1% 3,563 3,366 3,462 1H01 - 2H01 2H01 - 1H02 1H02 - 2H02 2H02 - 1H03 2,247 1,
Slide 10: Managing the PFS business for growth
Managing the PFS business for growth ➣ Growth opportunities are not limited by the branch banking model • Local market dynamics will shape our resource allocation. Monoline represents a significant opportunity • Demographic trends will drive the product range. Insurance and retirement are significan
Slide 11: Managing the PFS business for growth: Leveraging our global reach
Managing the PFS business for growth: Leveraging our global reach ➣ Global resourcing • More than 100 years experience managing resources in developing economies. Global processing is helping cost : income in the UK, HK & US • Global processing workflow comes from − United Kingdom 38 % − Hong Kong /
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