Text S.a. · GPW:TXT
Text — LiveChat Software — Q1 2019/20 Earnings Presentation
27 slides from Text's earnings presentation, August 2019
Slide 1: LiveChat Software Investor Presentation
LiveChat Software Investor Presentation August 2019
Slide 2: LiveChat history
LiveChat history 28k* 25k* customers customers 20k* customers 15k* customers 10k* customers 5k* customers LiveChat LiveChat Ik* Sp.z0.0. Software S.A. customers o—---9@——o-——@ 2002 2007 2008 2009 2010 2011 2014 2015 2016 2017 2018 2019 @ & ® sg" First customers 63% of shares EBITDA+ Debut on Warsaw
Slide 3: Clients
Clients BBB asana AN IKEA xerox@) Oieas PPoyr) TED 2 eG o8% ¥ntiassin @ RYANAIR ag SONY INGM ([Y\ @ic @CBS mE2 $¢ acer HUAWE! 38 SUN vu "AHENRY SCHEIN’ @ Allstate. Y veritiv Charter CBRE HKDSUPPLY. Stl ea _ ‘D captiase INPRAM: =A Weyerhacuser ~—] TEREX. @ Gallagher mas NVR) ae @ gh 28 000+ 150+ 25+
Slide 4: Website visits, paying clients and employees
32B website visits afk 25,896 paying clients at end of year i 132 employees
Slide 5: Most important events in 2018/19 FY and beyond
Most important events in 2018/19 FY and beyond 20.000+ clients Beginning of review Commercial launch migrated seamlessly of potential of HelpDesk to LiveChat 3 - new strategic options innovative backend version Summer October July 2018 2018 2019 August May 2018 August 2018 2019 Purchase of BotEngine
Slide 6: 150 employees
Slide 7: Organization
Organization 9 LiveChat Software S.A. 100% LiveChat Inc. . Operations Marketing (incl.customer suport) Administration and finance Products Engineers At the end of 2018/19 FY, the company had 140 employees
Slide 8: Shareholders
Shareholders*: *August 2019 m Agreement of Shareholders (founders and key managers) m Aviva PTE Aviva Santander m@NNPTE m= Free Float
Slide 9: Live chat technology in 2019
Live chat technology in 2019 an a Top 10 live chat providers across top 1 million sites rift age 3% LivePerson 6% Zendesk Chat 27% Olark 7% RocketChat 8% JivoSite 8% tawk.to15% Hubspot 11% LiveChat 11% Source: thechatshop.com an wed Top 10 countries by number of websites using live chat Russia Canad
Slide 10: LiveChat
LiveChat chats Kate Lampert = My chats 34 @ —recrsssne Oooo @ veto iupervised chats a o. ved cats 2 D Metres ° Supervised chats 1 > : #00 ABOUT: (LiveChat LiveChat product is a tool for quick contact between clients and the company using a chat application embedded on the company's website. The solu
Slide 11: LiveChat
LiveChat 3 BACKEND a a restart AGENT P APP oqomt | chet ono (eee | = i “‘ ~“. Pa CHAT WIDGET font 1
Slide 12: LiveChat 2012 vs LiveChat 3
D 7 LiveChat 2 2012 Chat only between 1 agent and 1customer. The customer can only run one chat with one company at a time. The chat ends when the customer or agent leaves. The customer gets a delayed invitation to the chat. The client is not able to see the contents of previous chats. The customer
Slide 13: LiveChat - Summary
LiveChat 3 - Summary The new backend is crucial to further increase the competitiveness of LiveChat. LiveChat 3 allows smooth integrations with new channels of communication (e.g. SMS, Messenger, Twitter and more). OW Thanks to the new code and documentation, LiveChat 3 makes it easy The simple code
Slide 14: Market overview - G2 Crowd
Market overview — G2 Crowd Source: https://www.g2.com/categories/live-chat G2 Grid® for Live Chat @ AllSegments © SmallBusiness ©) Mid Market O Enterprise Contenders High Performers Satisfaction @ © soussaig royseH 4
Slide 15: Market overview - Software Reviews
Market overview — Software Reviews (customer service management) Source: www.softwarereviews.com/awards/data-quadrant- awards-2019-customer-service-management CG SoftwareReviews Data Quadrant 91 PRODUCT FEATURES AND SATISFACTION 6.6 LiveAgent LiveChat - @ x, Oracle | Zendesk Microsoft Dynamics 365 S
Slide 16: ChatBot
ChatBot Hi Peter, | am your virtual assistant. How can Ihelp you? Book a room ° Sounds great! We have a lot of apartaments, What type of room are you interested in? Single room Double room Exclusive apartment w ChatBot ° © Story Structure # \ ( Leave a message ) “See -@ -) -e | ‘ : 3 © 4 Available r
Slide 17: Market overview - G2 Crowd
Market overview — G2 Crowd Source: https://www.g2.com/categories/bot-platforms G2 Grid® for Bot Platforms @ Live © Trending AllSegments Contenders Leaders aus Pik ic iS Niche Te] High Performers Satisfaction @) 7
Slide 18: Knowledge Base
Knowledge Base Knowledge Base Knowledge FEATURES PRICING HELP CENTER TRY WITH LIVECHAT — Base Smart Knowledge Base to support your customers and agents TRY WITH LIVECHAT ~ ABOUT: KnowledgeBase lets companies create their own knowledge bases, which can be accessed by both their employees and clients.
Slide 19: HelpDesk
HelpDesk LiveChat Software Products HELPDESK VIEN Tickets SE cscs: if Happy feedback (&) | — poner eh © £2 e0sma0 Shoesize question Patricia en 4 seconds ago shoe size question = @ zrraecpaycon \Orderagasoee Michael GED 45seconds azo é mpany.com cupport@shoecompa Seam @ wsirsure Happy feedback @ Dwi
Slide 20: LiveChat Software Products: Platform for Developers
LiveChat Software Products Platform for Developers Hello, Marcin! Welcome to your Developer Console. You're all ready to go and build apps! Explore Developer Tools Dive into the sample apps, docs and app ideas to get inspired for your next project. Build & Monetize Apps Start creating your apps. Wel
Slide 21: Financial results Q1 2019/20 FY
alll Financial results Q1 2019/20 FY 21
Slide 22: Number of clients
Number of clients 700 600 500 400 300 200 100 Net adds 2016 vi 2017 Vil VIL 2018 2019 xl 14 XIl wie Perspectives: Y Good performance of Partner Program. ¥ Work on improving conversion rates v Perspectives of ARPU growth + Upselling * Crosseling + changes in pricing * new pricing model + Focus on ent
Slide 23: Q1 2019/20 2018/19 84.3% 84.3% 64.5% 72.0% 60.3% 69.0% 48.8% 55.8% 82.8% 86.5% 76.1%
Q1 2019/20 2018/19 84.3% 84.3% 64.5% 72.0% 60.3% 69.0% 48.8% 55.8% 82.8% 86.5% 76.1% 80.8% 9.2 12.2 9.2 12.2 7.3 10.3
Slide 24: Financial results (PLN mn)
Financial results (PLN mn) Net Sales EBITDA Net profit =Q1 2018 = Q1 2019 24
Slide 25: Cash
Cash 01.04.2019 Cash Position (PLN thousands) +*13.755 Le -2 664 0 Cash flow from Cash flow from Cash flow from operating activities investing activities financing activities Cash 30.06.2019 25
Slide 26: Dividend
Dividend Dividend paid (PLN mn) According to the current dividend policy described in the company’s i prospectus, the Managing Board of LiveChat Software S.A. will be Dividend (PLN per share) 1.77 1.95 0.71 108 " 0.37 : 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 = — ssuing In August AGM decided
Slide 27: Investor Relations contact
) Marcin Droba INVESTOR RELATIONS [email protected] +48 515 564 373 Find out more: EN: www. investor.livechatinc.com