eClerx Services Limited · NSE:ECLERX
eClerx Services — Investor Presentation (July 2021)
18 slides from eClerx Services's investor presentation, Jul 1, 2021
Slide 1: Corporate Presentation FY 2021
Corporate Presentation FY 2021
Slide 2: Agenda
AGENDA 1 Company Overview 2 Service Offerings 3 eClerx Differentiators 4 Financial Highlights www.eclerx.com
Slide 3: eClerx Overview
eClerx Overview CUSTOMER OPERATIONS DIGITAL FINANCIAL MARKETS Global Leader in Process Management Deep Domain • Offices in the US, UK, India • Founded in 2000 We have in-depth knowledge in creating multi-client experiences, and Singapore • 12,000 employees as well as industry and product expertise a
Slide 4: About eClerx
About eClerx Managing complexity while minimizing cost eClerx provides critical business operations services to over fifty global Fortune 2000 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, t
Slide 5: A Brief History
A Brief History • eClerx Bags Gold and Silver at Asia- • Software Pacific Stevie development Awards teams appraised at • European • eClerx’s in-house • eClerx CMMI 3 • Listed among Outsourcing • Purchased Two R&D unit acquires 'Top 200 under a Association Four Consulting recognized by Texas-based •
Slide 6: Global Presence Supporting Client Operations in 50+ Countries
2 Global Presence Supporting Client Operations in 50+ Countries DELIVERY CENTERS SALES & EXECUTIVE OFFICES Delivery Centres: Pune | Mumbai | Chandigarh | Coimbatore | Gurugram | Sales Offices: London | Philadelphia | New York | Dublin | Manila | Phuket | Fayetteville, NC | Verona Austin | Sydney | H
Slide 7: Agenda
Agenda 1 Company Overview 2 Service Offerings 3 eClerx Differentiators 4 Financial Highlights www.eclerx.com CONFIDENTIAL 6
Slide 8: Our Service Lines
Our Service Lines CUSTOMER OPERATIONS DIGITAL FINANCIAL MARKETS eClerx Customer Operations specializes in providing eClerx Digital is the trusted partner of choice to many For financial organizations across the world, eClerx operational expertise and process excellence of the world’s largest global
Slide 9: eClerx Customer Operations
eClerx Customer Operations Customer Field Technical Data Analytics & Technology Consulting Experience Operations Reporting Solutions Services • Omnichannel customer support • Dispatch • BI/ Data Management • Robotics • Project/Program Management services (email, chat, voice, SMS, social) across the
Slide 10: eClerx Digital
eClerx Digital Data Management Analytics & Insights Digital Marketing Ops Creative Services We can help customers Gathering data is one thing, but We are the behind-the- We offer a full range of creative maximize value from data having time and resources to scenes people for some of services includi
Slide 11: eClerx Financial Markets
eClerx Financial Markets Transitioning, managing & transforming complex processes Trade Client Reference Support Lifecycle Data Supporting post-execution activities across all Gather, validate, digitize and distribute client Organisation-wide data management solutions instrument types, both cash and
Slide 12: Agenda
Agenda 1 Company Overview 2 Service Offerings 3 eClerx Differentiators 4 Financial Highlights www.eclerx.com CONFIDENTIAL 11
Slide 13: eClerx Value Proposition
eClerx Value Proposition Domain Expertise Best in Class Delivery • Complex + critical processes specific • Strong program governance to industry • Strict service levels fees at risk • Specialists in centralizing & • Efficiency + scaling through process standardizing disparate processes improvement •
Slide 14: Agenda
Agenda 1 Company Overview 2 Service Offerings 3 eClerx Differentiators 4 Financial Highlights www.eclerx.com CONFIDENTIAL 13
Slide 15: Financials
Financials Revenue (INR mm) EBITDA (INR mm) EPS (INR) 15,827 5,272 86 14,792 14,830 4,877 4,825 10 Years 83 82 81 13,547 13,489 14,049 10 Years 73 10 Years CAGR of 8% CAGR of 12% 4,065 CAGR of 16% 3,646 3,480 3,562 3,702 57 60 57 9,745 53 56 8,520 2,365 39 6,424 2,120 4,952 1,586 3,661 2011 2012 201
Slide 16: Revenue Demographics
Revenue Demographics Currency Mix Geographic Mix FY20 FY21 FY20 FY21 GBP 5% GBP 4% ROW 6% ROW 7% North America 68% North America EUR 12% EUR 12% 70% USD 83% USD 84% Europe Europe 26% 23% Delivery Mix Managed Services FY20 FY21 FY20 FY21 FTE Onshore Offshore Onshore 72% FTE Offshore 23% 77% 21% Manag
Slide 17: Thank you
Thank you
Slide 18: Contact Us
Contact Us eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology compani