LivePerson, Inc. · NASDAQ:LPSN
LivePerson — Q4 2021 Earnings Presentation
9 slides from LivePerson's earnings presentation, Feb 24, 2022
Slide 1: Fourth Quarter 2021 Earnings Call Supplemental Slides
Fourth Quarter 2021 Earnings Call Supplemental Slides Rob LoCascio, Chief Executive Officer John Collins, Chief Financial Officer Richard Gu, SVP Finance and IR February 24, 2022 1
Slide 2: Disclaimer
Disclaimer LivePerson, Inc. Proprietary Information. © 2022 LivePerson, Inc. All Rights Reserved. This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Act”), and Section 21E of the Securities Exchange Act of 1934, as
Slide 3: Fourth Quarter Business Highlights
Fourth Quarter Business Highlights Financial ● 4Q21 Revenue of $123.8M, within the upper half of revenue guidance range, growing at ~21% YoY LivePerson, Inc. Proprietary Information. © 2022 LivePerson, Inc. All Rights Reserved. ● Adjusted EBITDA¹ of $(4.4)M, exceeding guidance midpoint by $15.1M Upd
Slide 4: Notable Wins of the Quarter
Notable Wins of the Quarter LivePerson, Inc. Proprietary Information. © 2022 LivePerson, Inc. All Rights Reserved. A leading provider of loyalty marketing services One of the world’s largest cryptocurrency exchanges ● Key offerings: automation with Conversation Builder ● Key offerings: Performance O
Slide 5: Financial & Operational Highlights
Fourth Quarter Financial & Operational Highlights Quarterly Revenue Conversational Cloud Conversations LivePerson, Inc. Proprietary Information. © 2022 LivePerson, Inc. All Rights Reserved. ~13% YoY growth $123.8M $119.6M $118.3M $107.9M $102.1M ~75% Includes Automation 38% 31% 29% 25% 21% 4Q20 1Q21
Slide 6: Financial & Operational Highlights (cont'd)
Fourth Quarter Financial & Operational Highlights (cont’d) Revenue by Geographies Average Revenue per User (ARPU) LivePerson, Inc. Proprietary Information. © 2022 LivePerson, Inc. All Rights Reserved. $119.6M $123.8M $610K $118.3M $570K $107.9M $535K $102.1M $490K $465K U.S. International Average Re
Slide 7: Selected Pro Forma Guidance Measures
(1) Selected Pro Forma Guidance Measures LivePerson, Inc. Proprietary Information. © 2022 LivePerson, Inc. All Rights Reserved. 1Q22 Guidance 2022 Guidance ● In light of the shift in consumer shopping Revenue $124.6 - $126.8 $544.8 - $563.3 behavior in Gainshare business and government policy on COV
Slide 8: Appendix
LivePerson, Inc. Proprietary Information. © 2022 LivePerson, Inc. All Rights Reserved. 8 APPENDIX
Slide 9: Reconciliation of Adjusted EBITDA
Reconciliation of Adjusted EBITDA LivePerson, Inc. Proprietary Information. © 2022 LivePerson, Inc. All Rights Reserved. 4Q21 2021 GAAP net loss $(49.9) $(125.0) Depreciation & amortization $11.3 $36.8 Stock-based compensation $21.7 $69.7 Other non-recurring costs $7.8 $16.0 (Benefit from) taxes $(4.