eGain Corporation · NASDAQ:EGAN
eGain — Liberty Mutual Insurance — eGain Solve '22 (2022)
11 slides from eGain's conference presentation, 2022
Slide 1: eGain Solve '22
eGain Solve ‘22 Katie Karam – Global Retail Markets Jenny Steffek – Global Risk Solutions Liberty Mutual Insurance 1
Slide 2: Liberty Mutual Insurance
Liberty Mutual Insurance 2
Slide 3: Liberty Mutual Insurance
Liberty Mutual Insurance 3
Slide 4: Global reach, local relationships
Global reach, local relationships Operations in 29 countries and economies across the globe 800 Nearly $48B global offices 50,000 annual consolidated employees revenue1 Headquarters Boston, Massachusetts 1. As of December 31, 2021, the parent corporation of the Liberty Mutual Insurance group of enti
Slide 5: Key Highlights
Liberty Mutual has two major property & casualty businesses, which collectively serve the insurance and risk management needs of individuals, small businesses, and midsized to large businesses in the U.S. and across the globe. Key Highlights Helping people embrace today and confidently pursue tomorr
Slide 6: Leveraging scale to bring a superior knowledge management solution to the table
Leveraging scale to bring a superior knowledge management solution to the table Global Retail Markets Global Risk Solutions Established in 2016 Established in 2022 • Sales, Service, Claims • North America Underwriting • ~ 20,000 users • ~ 1000 users • 18,000 pieces of content Collaboration • 1200 pi
Slide 7: Our Journey and A Look into the Future
Our Journey and A Look into the Future The road to 2023 and KPIs, RFP and beyond Requirements Build, Test and Optimization and Learn Refinement User-Centric Design Continuous Evolution Knowledge Management
Slide 8: Thank you!
Thank you!
Slide 9: Appendix
Appendix
Slide 10: Katie Karam
Katie Karam Assistant Director of Knowledge Management and Communications Global Retail Markets (GRM) [email protected] Katie is responsible for delivering the right content to the right user and the right time using effective knowledge management strategies and creating a best-in-class
Slide 11: Jenny Steffek
Jenny Steffek Director of Knowledge Management Global Risk Solutions North America Linkedin | [email protected] Jenny is responsible for the direction, management, and performance of the Knowledge Management group in Global Risk Solutions (GRS) North America at Liberty Mutual. She l