Five9, Inc. · NASDAQ:FIVN
Five9 — Investor Presentation (September 2016)
16 slides from Five9's investor presentation, September 2016
Slide 1: Five9 Plus Adapter for Zendesk
Five9 Plus Adapter for Zendesk Advanced cloud telephony for agent productivity
Slide 2: Five9: The Leader in Cloud Contact Center
Five9: The Leader in Cloud Contact Center 15 2000 3B YRS CUSTOMERS MINUTES 2015 Gartner MQ Leader in CCaaS Magic Quadrant 2015 Simply Smart 2008 Agent Desktop Mike Burkland 2014 Plus user interface Joins Five9 NASDAQ 2003 Initial Public First VCC 2013 Offering First Release SoCoCare brings advanced
Slide 3: Gartner's 2015 Magic Quadrant for Contact Center as a Service
Gartner’s 2015 Magic Quadrant for Contact Center as a Service, N. America In the 2015 report, Gartner named Five9 a Leader! Contact Center as a Service, North America Five9 named a leader in the 2015 Gartner Magic Quadrant for Contact Center as a Service, North America Five9 positioned the highest f
Slide 4: Zendesk Ticketing
TICKETING an, 4< ™zendesk Unlike pants, you never grow out of a good relationship Zendesk scales with you. We offer a wide range of customer service tools for businesses of all sizes — at any stage. 6% (gh i & HELP CENTER ZOPIM CHAT ZENDESK VOICE EMBEDDABLES (3) INTEGRATIONS
Slide 5: Gartner's 2016 Magic Quadrant for the CRM Customer Engagement Center
Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center In the 2016 report, Gartner moved Zendesk into the Leader quadrant! • Zendesk is the fastest moving vendor in the history of this MQ • Second year in a row, Zendesk is the ONLY vendor that has changed quadrants. • Gartner specifica
Slide 6: Single Simple Smart
Five9 Plus Adapter for Value Proposition Five9 and Zendesk integrated to provide a single contact center desktop Single Single desktop with greater ease of use and functionality Simple Delivering simple, smart experiences to engage your customers Smart Smart contact center agent & administration
Slide 7: Five9 Plus Adapter for Zendesk Features and Value Proposition
Five9 Five9 Plus Plus Adapter Adapter for for Features Value Proposition & Benefits Value Proposition Increasing agent productivity! Call to action: Inbound call with Screen pop to ü One-click actions to view & create tickets matching record ü Simply smart workflow & usability ü Enthuse your agents
Slide 8: Five9 Plus Adapter Value Proposition: Empower Agents
Five9 Plus Adapter for Value Proposition The Five9 Plus Adaptor integrated with Zendesk empowers agents to provide better customer engagement by providing simple and powerful productivity tools Empower agents: how many interactions are in each queue, how many are waiting for proactive callback, how
Slide 9: Smart, intuitive call controls
Five9 Plus Adapter for Value Proposition Smart, intuitive call controls create enthusiastic and engaged Agents! Smart call controls: Simple, smart interaction controls empower the agent and engage the customer Minimize/maximize based on agent preference
Slide 10: Rich call logging
Five9 Plus Adapter for Value Proposition Rich call logging supercharges your Zendesk experience Rich call logging: Manually- or auto- update the interaction with the right contact and workflow object (ex: ticket, user, organization, etc… … with notes and call details logged directly into Zendesk
Slide 11: Intuitive and easy-to-use call transfer capabilities
Five9 Plus Adapter for Value Proposition Intuitive and easy-to-use call transfer capabilities Smartly transfer to other agent, skill groups, or speed dials based on capacity, availability and skill set for quicker customer call resolution … record voicemail to complete transfer workflow
Slide 12: Click-to-action for tightly integrated functionality
Five9 Plus Adapter for Value Proposition Click-to-action for tightly integrated functionality Create new tickets/users with click-to-action Zendesk ticket referenced from end- user metadata (phone, email, etc…)
Slide 13: Smart, accurate dispositioning
Five9 Plus Adapter for Value Proposition Smart, accurate dispositioning Real-time notification for caller states and actions Searchable dispositions Select from the most recently used dispositions or pick from list
Slide 14: Details logged in Zendesk ticket when call is dispositioned
Five9 Plus Adapter for Value Proposition Five9 details logged in Zendesk ticket when call is dispositioned Customer and Interaction logged within Zendesk’s user and ticket object for searchable record of truth of entire customer journey
Slide 15: Smart, actionable reminders help agents manage tickets
Five9 Plus Adapter for Value Proposition Smart, actionable reminders help agents manage tickets Non-obtrusive reminders managed by agent or supervisors for follow-up on high-value interactions … click-to-dial directly in reminder object
Slide 16: Let us show you how Zendesk and Five9 can help
Five9 Plus Adapter for Value Proposition So let us show you how Zendesk and Five9 can help you improve customer engagement! Contact Five9: Josh Biers, Director, Lead Development [email protected] 925-310-5416