Aramex Pjsc · DFM:ARMX
Aramex Pjsc — Aramex — ArabNet 2014
28 slides from Aramex Pjsc's conference presentation, 2014
Slide 1: E-Trends
E-TRENDS ARABNET 2014 IYAD KAMAL [email protected] IYAD KAMAL @IYADKAM
Slide 2: E-Trends
E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
Slide 3: Business Trends: The Mixer
BUSINESS TRENDS THE MIXER E-TRENDS INCLUDE MIXED DATA FROM : SHOP AND SHIP DATA FROM EC ONLINE RETAILERS DS L ARAMEX’S ONLINE ME O M N SHOPPING DELIVERY USING ARAMEX'S NA M E R C E T R E IONA SERVICE SHIPPING SERVICES VS. IN R N AT TE
Slide 4: Ecommerce Seasonality / Shipment Growth
BUSINESS TRENDS ECOMMERCE SEASONALITY / SHIPMENT GROWTH 2013 2012 2011 Q1 Q2 Q3 Q4
Slide 5: MENA Region vs. The World
BUSINESS TRENDS MENA REGION VS. THE WORLD. 2012, 2013, MENA VS. INTERNATIONAL, % MENA 100% INTERNATIONAL 20% SHIPMENTS WITHIN MENA HAVE SEEN 100% GROWTH FROM 2012 TO 2013 INTERNATIONAL SHIPMENTS HAVE SEEN 20% GROWTH FROM 2012 TO 2013. MENA INTERNATIONAL ECOMMERCE IS MORE MATURE THE ECOMMERCE MARKETP
Slide 6: MENA Region vs. The World: Future Trends
BUSINESS TRENDS MENA REGION VS. THE WORLD. FUTURE TRENDS WE SEE AN UPWARD SHOPPERS ARE INTERESTED MORE INTERNATIONAL GROWTH TREND IN IN ONLINE STORES ECOMMERCE THE MENA REGION ACROSS THE WORLD COMPANIES ARE BEYOND US, UK AND CHINA. SELLING TO THIS PART OF THE WORLD.
Slide 7: Average Weights
BUSINESS TRENDS AVERAGE WEIGHTS MENA VS. INTERNATIONAL, AVERAGE WEIGHT, 2013, % GROWTH AVERAGE WEIGHT 1.8KG 1.3KG MENA INT'l GROWTH 36% 2% MENA INTERNATIONAL MENA INT'l
Slide 8: Largest Markets
BUSINESS TRENDS LARGEST MARKETS % BY DESTINATION COUNTRY, 2013 SAUDI ARABIA UAE EGYPT 38% 28% 10%
Slide 9: E-Trends
E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
Slide 10: Payments: What Are People Buying
PAYMENTS WHAT ARE PEOPLE BUYING (SNS) BOOKS ENTERTAINMENT APPAREL SHOES ELECTRONICS APPAREL BEAUTY SUPPLIES BOOKS/BAGS
Slide 11: Payments: Value of Goods
PAYMENTS VALUE OF GOODS 2013, MENA VS. INTERNATIONAL IN USD THE AVERAGE VALUE OF THE AVERAGE VALUE OF GOODS PURCHASED IN THE GOODS PURCHASED MENA WAS $110 IN 2013 INTERNATIONALLY IS $75 (THIS FIGURE HAS STAYED CONSISTENT (THE FIGURE HAS DROPPED OVER THE LAST 3 YEARS) COMPARED TO LAST YEAR)
Slide 12: Payments: COD vs. Credit Card Payment
PAYMENTS COD VS. CREDIT CARD PAYMENT 2012, 2013, % CASH ON DELIVERY (COD) CARD 2012 71% 29% 2013 74% 26% THE MENA ECOMMERCE MARKET IS A COD ONE! THE FUTURE? MORE OF THE SAME WITH AN INTERNATIONAL TWIST
Slide 13: Payments: Saudi Buyers
PAYMENTS SAUDI BUYERS 2012, 2012, 2013 AVERAGE, LOCAL, BEYOND MENA SHIPMENTS TO KSA: 70% TO MAJOR CITIES INTERNATIONAL SHIPMENTS TO KSA: 90% TO MAJOR CITIES
Slide 14: Why Saudi Customers Prefer Cash?
PAYMENTS WHY SAUDI CUSTOMERS PREFER CASH? 35% NO CARD 18% NO TRUST IN ONLINE PAYMENTS 25% CASH EASIER 4% OTHERS 18% PREFERS CASH
Slide 15: E-Trends
E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
Slide 16: Returns: Undeliverable Returns
RETURNS UNDELIVERABLE RETURNS 2011, 2012, 2013, % 2011 2012 2013 17% 20% 18% TOP REASONS: CUSTOMERS CUSTOMERS ARE REFUSED UNREACHABLE THE PACKAGES
Slide 17: Returns by Payment Type
RETURNS RETURNS BY PAYMENT TYPE CASH ON DELIVERY (COD) CARD 2012 24% 7% 2013 21% 7%
Slide 18: Average Number of Delivery Attempts
RETURNS AVERAGE # OF DELIVERY ATTEMPTS, 2013, % CASH ON DELIVERY (COD) CARD 1.88 1 AVERAGE NUMBER OF AVERAGE NUMBER OF DELIVERY ATTEMPTS DELIVERIES
Slide 19: E-Trends
E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
Slide 20: Geographical Share of Voice on Twitter
SOCIAL TRENDS GEOGRAPHICAL SHARE OF VOICE ON TWITTER (% BY COUNTRY) KSA 53% KUWAIT 12% UAE 10% OTHER 9% EGYPT 5% INDIA 4% QATAR 3% BAHRAIN 3%
Slide 21: Sentiment on Twitter and Facebook
SOCIAL TRENDS SENTIMENT ON TWITTER AND FACEBOOK POSITIVE NEUTRAL NEGATIVE 5% 78% 18% 7% 72% 21%
Slide 22: Nature of Posts by Category
SOCIAL TRENDS NATURE OF POSTS, % BY POST CATEGORY CUSTOMER SERVICE 58% 78% CONVERSATIONAL 28% 11% MARKETING 8% 5% SUSTAINABILITY 2% 3% ARAMEX EMPLOYEES 2% 1% HR 1% 2%
Slide 23: E-Trends
E-TRENDS BUSINESS TRENDS PAYMENTS RETURNS SOCIAL TRENDS LAST MILE SOLUTION
Slide 24: MyAddress.aramex.com: The Mobile Effect
LAST MILE SOLUTION MYADDRESS.ARAMEX.COM - THE MOBILE EFFECT 30% OF CUSTOMERS PREFER TO USE THE MOBILE APP MY ADDRESS TO SCHEDULE THEIR DELIVERY TIMINGS AS OPPOSED TO DOING IT VIA PHONE WITH THE CALL CENTRE.
Slide 25: Lockers for Your Convenience
LAST MILE SOLUTION LOCKERS FOR YOUR CONVENIENCE NEVER MISS A DELIVERY AGAIN! AVAILABLE 100% SAFE CHEAPEST QUICK, 24/7 & SECURE DELIVERY SIMPLE OPTION & FUN
Slide 26: Supporting Sustainable Development
LAST MILE SOLUTION LOCKERS FOR YOUR CONVENIENCE SUPPORTING SUSTAINABLE DEVELOPMENT PARCELS DAILY PER ONE COURIER 60 600 KILOMETERS DAILY PER ONE COURIER 150 70 CO² EMISSION PER PARCEL 300g 14g FUEL CONSUMPTION PER PARCEL 0.23l 0.01l AUTOMATED PRIVATE COURIER LOCKERS Source: AGH – Krakow Poland
Slide 27: Reduction of CO2 Emission and Fuel Consumption
LAST MILE SOLUTION 95% REDUCTION OF CO2 EMISSION AND FUEL CONSUMPTION
Slide 28: Thank You
THANK YOU