N-able, Inc. · NYSE:NABL
N-able — N-able Technologies — EMEA Roadshow (2012)
20 slides from N-able's conference presentation, 2012
Slide 1: The Keys to a Successful MSP
The Keys to a Successful MSP Mike Cullen VP – World Wide Sales and Business Strategy, MSP 1
Slide 2: N-able Technologies Fast Facts
N-able Technologies Fast • The Leading RMM & Facts • Solarwinds Company Automation Platform for MSPs • Channel-Only • Mission Statement: “To make our Partners the • 2,600 MSP Customers worlds most successful MSPs” • 96,000 Managed SMB’s • Measured by: • Offices in North America, – Customer Retention
Slide 3: Managed Services Definition
Managed Services Definition • Umbrella term for third-party monitoring and maintaining of computers, networks and software. • The actual equipment may be in-house or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a c
Slide 4: Managed Services is not a Technology
Managed Services is not a Technology • Managed services is a – Business model – Contracting model – Service delivery model • Managed services contracts create recurring revenue – IT IS ALL ABOUT RECURRING REVENUE • For profitability and business evaluation • Efficiencies are gained by delivering ser
Slide 5: Technology Complements the MSP Model
Technology Complements the MSP Model • Technology is used to deliver efficiencies, automate services and demonstrate value • Technology is frequently used in a managed services engagement – Network Monitoring – Remote Control – Patching – Scripting – Software Distribution – Reporting – Ticketing 5
Slide 6: N-central. Rated #1
N-central. Rated #1 Dashboard / Report Technician Customer Alert/Notify Monitor Remote Control Manage / Automate Interoperate 6
Slide 7: Single Pane of Glass
Single Pane of Glass Platform Monitor Manage Optimize Report Cross-platform, Reactive and Best practise Business and tactical servers, proactive technician runbook, reporting, Drag & drop workstations, management tasks, proactive report customization network devices scheduled tasks, maintenance patc
Slide 8: What's Fueling our Growth
What’s Fueling our Growth SMBs Managed on N-central Managed Devices on N- 201 central 201 105,00 3 1,700,000 3 0 • Technicians love N-central 95,00 1,600,000 0 • Most advanced Automation 80,00 1,400,000 and Cloud 0 70,00 0 technologies 1,200,000 0 • Our unmatched worldwide 60,00 1,000,000 support z
Slide 9: Choosing The Right Platform
9 Choosing The Right Platform MSP TOOLS MDM TECHNICAL SUPPORT BUSINESS SUPPORT MSP RESOURCES CLOUD MANG’T INTEGRATIO N REMOTE CONTROL REPORTING AUTOMATIO N MANAGEMEN T MONITORIN G
Slide 10: N-able's Value Proposition
N-able’s Value Proposition High Profitability & Business Valuation Low High Maturity Services Model TM Block Checklist Fixed Fee Comsumption Gross Profit (%) <10 50 50-75 75> TBD Utilization Rate 50 50 70 90 TBD (%) Operating Income <1 1-5 5-10 10 - 20 TBD (%) Business ? .30 1.5 1.5 - 2.8 TBD Valuat
Slide 11: SMB Market Reality
SMB Market Reality 75% 25% • 25% of SMB’s are candidates for advanced service models associated with verticals ‒ Professional Services, Medical , Financial, Manufacturing, Energy • 75% of SMB’s do not want or have the need for managed services instead they want to buy products and services on a mont
Slide 12: SMB & MSP Alignment
SMB & MSP Alignment Essential Professional Essential Licenses Licenses Licenses • Used for Reactive and m • Usedsfor Proactive or a grManaged customers Break fix customers Pro • Lower Service Delivery • Demonstrate Value rte through Reporting C a Costs through • Asset, Warranty,La Automation Licensi
Slide 13: Licensing for all SMBs
Licensing for all SMBs ESSENTIAL LICENSE PROFESSIONAL LICENSE Monitoring Deep (Scan Light Monitoring (Scan Management Management Frequency) Frequency) Agent Status (5 minutes) Patch Software Agent Status (15 minutes) Remote Control Connectivity (5 minutes) Scheduled Scripts Connectivity (15 minutes)
Slide 14: Successful MSP Programs
Successful MSP Programs Fully Managed Managed Cloud Services Essential A La Carte Proactive Essential IT Support – Free Server – R800 Server – R2000 Per User – R1500 Advanced Performance • Advanced Performance Advanced Performance • Advanced Performance Monitoring Cloud Services • Light Monitoring M
Slide 15: Unmatched Business Support
Unmatched Business Support ASSESS PLAN • Review of • Program Current Review Situation • Pricing • Plan New MSP Review Strategy • Program • MSP Strategy Portfolio & Document Pricing Methodology IMPLEMENT • Sales & Marketing Support • Documented Sales Plan • Customized Marketing Materials Onboarding |
Slide 16: Unmatched Technical Support
Unmatched Technical Support Onboarding | Sales Daily Technical Support Desk Engineer Access 16
Slide 17: Unmatched MSP Resources
Unmatched MSP Resources Digital Binder MSP Runbook NOC in a Box 17
Slide 18: Summary
Summary • Partner with a company that invests in your business • Align technology and programs to address SMB financial requirements • Drive efficiencies by leveraging N- central • Increase profitability • Build recurring revenue 18
Slide 19: N-central Monthly Subscription Pricing Details
(Rand) N-central Monthly Subscription Pricing Details Profession Profession Profession Quantity Break al al Essential al Network Server Desktop 1 to 49 100.00 50.00 30.00 10.00 50 to 99 90.00 45.00 27.50 10.00 100 to 149 75.00 37.50 25.00 10.00 150 to 199 67.50 32.00 22.50 10.00 200 to 249 57.50 27.
Slide 20: Thank You
ass. Neable — by solarwinds Thank You