Zenvia, Inc. · OTC:ZENVF
Zenvia — Q4 2024 Earnings Presentation
14 slides from Zenvia's earnings presentation, May 20, 2025
Slide 1: New Strategic Cycle - Earnings Presentation 4Q & FY 2024
ZENVIA New Strategic Cycle Earnings Presentation 4Q & FY 2024
Slide 2: Opening Remarks
Opening Cassio Bobsin Remarks Founder & CEO
Slide 3: AI is no longer a promise
AI is no longer a promise. It has become a fundamental pillar in how companies engage with their customers. 3
Slide 4: Strategic Cycles | Starting the 4th Cycle
STRATEGIC CYCLES | STARTING THE 4TH CYCLE 2025 | Zenvia Customer Cloud 2018 | Portfolio expansion with a focus on CX SaaS 2011 | SMS Consolidation 2003 | Startup BUSINESS CYCLES 4
Slide 5: Zenvia's New Core Business
Innovative Model Flexibility of adoption Use of AI Scalable Revenue ZENVIA'S NEW CORE BUSINESS 5
Slide 6: Key Financial Highlights
Key Shay Chor Financial CFO Highlights
Slide 7: In Numbers
Used by ~6,000 companies in Dec/2024, Expected to grow 20% of which revenues by 25- international 30% in 2025 clients IN NUMBERS Generating Gross margin nearly R$180MM estimated at 68- in revenues 70% in 2025, with in 2024 positive EBITDA margin 7
Slide 8: Q4: Top-line growth and G&A efficiency did not offset margin pressure
Q4: Top-line growth and G&A efficiency did not offset margin pressure Net Revenues Non-GAAP G&A Expenses EBITDA [1] (BRL MM) Adjusted Gross Profit (BRL MM) (BRL MM) (BRL MM) 231 230 217 123 40 80% 210 70% 30 100 57% 60% 190 50% 40 37 49 25 19 40% 35 170 50 35 21% 30% 14% 20% 8% 150 30 0 10% 10 0% Q4
Slide 9: FY: More volatile and competitive market impacted Gross Profit
FY: More volatile and competitive market impacted Gross Profit Revenues Non-GAAP Adjusted (BRL MM) Gross Profit (BRL MM) 960 808 757 319 261 295 383 SaaS 333 346 CPaaS 194 160 166 641 496 513 173 188 179 2022 2023 2024 2022 2023 2024 10.6k Total number of active customers, 6k from SaaS and 5k from C
Slide 10: Non-GAAP Adjusted Gross Profitability was impacted by newly-acquired CPaaS clients
Profitability was impacted by newly-acquired CPaaS clients and the competitive environment for Enterprises on SaaS, along with cost adjustments Consolidated 382.6 80.0% 79.0% 78.0% 380.0 77.0% 76.0% 75.0% SaaS CPaaS 345.5 74.0% 73.0% 72.0% 71.0% Profit & Margin (BRL MM & %) 70.0% 69.0% 68.0% Non-GAA
Slide 11: G&A down sharply…
G&A down sharply… -22% … An important factor 150.0 147.5 -11% 24.0% for delivering EBITDA(1) 140.0 128.8 22.0% 105 130.0 19.5% 20.0% 76 (BRL MM) 120.0 114.4 18.0% G&A 16.0% 110.0 16.0% 100.0 14.0% 11.9% 23 90.0 12.0% 80.0 10.0% 2022 2023 2024 2022 2023 2024 General & Administrative G&A-to-Revenue EB
Slide 12: EBITDA - CAPEX BRL 117 MM
Cash generation benefiting from operating leverage as capex is stable 120.0 46.6 20.4 70.0 EBITDA - CAPEX 105.1 (BRL MM) -26.2 76.1 20.0 EBITDA 23.5 CAPEX * -30.0 -49.7 -55.7 -58.5 FY 2022 FY 2023 FY 2024 -80.0 2022 2023 2024 BRL 117 MM Cash balance at the end of the year [*] CAPEX includes Acquisit
Slide 13: Next Steps
NEXT STEPS Accelerate organic growth and partner ecosystem Continue streamlining operations with the help of AI Keep deleveraging the Company Latam Expansion 13
Slide 14: for Humans
for Humans