Mitie Group Plc · LSE:MTO
Mitie — Corporate Update (2019)
58 slides from Mitie's corporate update, 2019
Slide 1: Team Talk Live
Slide 2: Welcome
Welcome Phil Bentley, Chief Executive
Slide 3: We're nothing without you…
We’re nothing without you… …and Natasha …and Keith …and Dave
Slide 4: A year in Mitie… A year of achievement
A year in Mitie… A year of achievement • Sales up 6% £45m C O S T S AV I N G S F RO M P RO J E C T H E L I X • Operating Profit up 6% • £140m improvement in our Balance Sheet 20% G ROW T H I N C O N N E C T E D W O R K S PA C E • Bought Vision Security and Global Aware • Strategic Partnerships in Pe
Slide 5: Our hard work is paying off with our customers…
Our hard work is paying off with our customers… STRONG RETENTIONS N P S I M P ROV E M E N T O V E R 2 Y E A R S +39 POINTS 2019 NPS SURVEY OUR TOP 38 STRATEGIC ACCOUNTS: “ Mitie’s customer service is excellent.They make sure they know their client and then • Contribute 60% of our RE CE NT GOVE RNME
Slide 6: We are building a winning Sales Team…
We are building a winning Sales Team… HIGH PROFILE WINS 1 in 2 W I N R AT E £10bn ??? PIPELINE
Slide 7: …and a great place to work…
…and a great place to work… EMPLOYEE ENGAGEMENT Employee engagement improved to 45% from 33% 3,634 people received a 2,226 last year following: MITIE STARS AWARD People employed above the current UK retirement age 15,218 • of Chord - BAME people • ‘People Hub’ single HR system Mitie Military OUR UPL
Slide 8: …But not everything has worked as well as we'd hoped
…But not everything has worked as well as we’d hoped ENABLING INFRASTRUCTURE CULTURE One Mitie Genpact / India A Great Place to Work Payroll Reward & Recognition IT Systems Empowered to Win
Slide 9: Agenda
13:00 Welcome from Phil Bentley 13:25 Finance Update with Paul Woolf 13:30 Building the Future with Carlo Alloni 13:55 Enabling Infrastructure with David Cooper 14:00 Break 14:30 One Mitie with Simon Venn 15:00 Creating a Great Place to Work with Jo Davis 15:30 Reward & Recognition with Jason Towse
Slide 10: A good day today looks like…
A good day today looks like… • Lots of energy and engagement • Lots of ideas and challenges • Clarity on ‘Mitie 2.0’ priorities • What I need from you to get to ‘Great’ • What will you take away from today?
Slide 11: Finance update
Finance update Paul Woolf, Chief Finance Officer
Slide 12: Finance update
Finance update Paul Woolf, Chief Finance Officer
Slide 13: Building the future
Building the future Carlo Alloni, MD Hard Services
Slide 14: The world is going digital
The world is going digital Changing the way we stay informed …
Slide 15: The world is going digital
The world is going digital How we pay …
Slide 16: The world is going digital
The world is going digital How we socialise …
Slide 17: The world is going digital
The world is going digital How we work …
Slide 18: We must also go 'digital' to deliver value to our clients
We must also go ‘digital’ to deliver value to our clients £10,000+ Cost per desk per annum ! 3,000 kWh Energy consumption per desk per annum, equivalent to 6 x 60w lightbulbs always on ! 60% average space utilisation
Slide 19: Engineering Services is embracing this transformation
Engineering Services is embracing this transformation Planned Reactive First Time Assets Maintenance Jobs Fix Maintained Jobs Completed 2.5m 1.5m 72% 5m Addressable Cost £344m* pa 85% Incremental Cost * Note: Exclusions: Fabric, Specialist Subbies, Consumables, Projects
Slide 20: Using technology to deliver high performance buildings
Using technology to deliver high performance buildings Today – Compliance Driven Tomorrow – Performance Driven • Input base • Outcome base • Planned • Demand lead • Reactive • Predictive • Manual • Automated • Experience driven • Data driven
Slide 21: Digital is at the centre of our transformation strategy
Digital is at the centre of our transformation strategy From reactive to From local to remote predictive management Digital Transformation From manual to automatic
Slide 22: We are working on key enablers
We are working on key enablers ARIA SOC MOZAIC Powered by our Service Operation Centre Our reporting and insight chatbot, Esme. web portal Up to Up to 40% 30% Technical assets can be Associated orders can managed remotely be processed remotely
Slide 23: The Future is Now
The Future is Now Using cutting-edge technology to empower our engineering workforce
Slide 24: Years ago, did you ever think you could…
10 years ago, did you ever think you could… 1000+ Be able to watch almost any TV We need to embrace the digital PICTURES IN YOUR PHONE show transformation ACCESS Anytime, • We need your support and engagement Millions of songs at your fingertips anywhere • Your knowhow, experience and ideas are fund
Slide 25: Enabling Infrastructure
Enabling Infrastructure David Cooper, Chief Technology Officer
Slide 26: We would like your thoughts…
We would like your thoughts… What can we do to break down the silos? How can we do more for Reward and Recognition? How can technology improve one key activity within your role? Name one thing we could do to become an even greater place to work
Slide 27: Break
Break See you back in 20 minutes
Slide 28: Becoming One Mitie
Becoming One Mitie Simon Venn, Chief Government & Strategy Officer
Slide 29: You Said:
What can we do to make Mitie a better place to work? You Said: Truly be One Mitie Break down the individual businesses and focus on becoming One Mitie More collective buy-in to 'One Mitie’ Change the siloed culture
Slide 30: We are greater than the sum of our parts!
We are greater than the sum of our parts! Fundamentals • Clear & achievable goals • Clear roles and responsibilities • Sense of purpose • Open communication MITIE WINNING Team CULTURE Leadership • Shared commitment • Empowerment/SAMS • Joint accountability • Recognition/Mitie Stars • Values and beha
Slide 31: We are greater than the sum of our parts!
We are greater than the sum of our parts! Whether you think you can or whether you think you can’t, either way you’re probably right Henry Ford
Slide 32: Empowerment & Accountability
Empowerment & Accountability Strategic Account Managers (SAMs)! CONTRIBUTED 57% (£1,255M) OF OUR FY19 • Pivotal Role – ‘One Mitie’ approach REVENUE • Single point of communication and accountability • Responsible for service delivery & accelerating DELIVERED 12% G ROW T H F RO M F Y 1 8 TO FY19 acco
Slide 33: The UK's leading FM company
The UK’s leading FM company 57%
Slide 34: The Mitie Way
The Mitie Way TALENT HUB MITIE FIRST PEOPLE HUB RECAP YAMMER DOWNLOAD 34
Slide 35: Whanau
“Whanau”
Slide 36: Whanau
“Whanau”’ @ mitie
Slide 37: Whanau
“Whanau” Surgeons Nurses Consultants Anaesthetists Scientists
Slide 38: Whanau
“VWhanau” @ mitie
Slide 39: Creating a great place to work
Creating a great place to work Jo Davis, Group HR Director
Slide 40: What is our focus?
What is our focus? Cleaning up Technological Employee Our people data Foundations Brand
Slide 41: Your Learning & Development
Your Learning & Development Licence to Licence to Apprenticeships Academy Talent Operate Lead Frameworks Development
Slide 42: What is our focus?
What is our focus? Licence to Operate
Slide 43: What is our focus?
What is our focus? Gold Platinum Silver Bronze Licence to Lead
Slide 44: What is our focus?
What is our focus? Apprenticeships
Slide 45: Your Learning & Development
Your Learning & Development Licence to Licence to Apprenticeships Academy Talent Operate Lead Frameworks Development Launches October 2019
Slide 46: Social Value at Mitie
Social Value at Mitie Responsible Employment Community Environment Innovation business
Slide 47: Volunteering at Mitie
Volunteering at Mitie 367,500 hours 1000 weeks 19 years
Slide 48: What's in the bag?
What’s in the bag? Tea and biscuits to deliver your own Team Talk Manager’s Pocket Guide: Everything you need to pass on the message! The Mitie The latest Social Value Values cards! Report 18/19 The most sought Our brand new after badge! magazine!
Slide 49: Reward & Recognition
Reward & Recognition Jason Towse, MD Soft Services
Slide 50: What we've done over the last 12 months
What we’ve done over the last 12 months LONG SERVICE AWARDS MITIE STARS #FEELGOODFRIDAY
Slide 51: Communicating your achievements
Communicating your achievements
Slide 52: Celebration Hub
Celebration Hub @ mitie Welcome to Celebration Hub! mideals
Slide 53: Celebration Hub
Celebration Hub @ mitie vewsanavic. BD RET crctonourmusrecats Sav lay postcarc “ - ines noth ° hand-written "Th yours here Nicola and Dionne have received "We go the extra mile” catd from Lorraine Mansfield Celebration Hub! Carla Barrow has rece ‘ror Jonathan Sayer § Our Values Won an award?
Slide 54: Empowering Mitie 2.0
Empowering Mitie 2.0 Phil Bentley, Chief Executive
Slide 55: Empowerment and delivery over the next 2-3 years
Empowerment and delivery over the next 2-3 years GETTING TO • Focussing on our CORE customers and capabilities • Simplify/automate what we do 1-2-4 #1 in what we do • Continuing acquisitions/disposals programme £200 million profit • Leadership in Service Delivery £4 billion sales • Leadership in Dev
Slide 56: The way we do things around here
The way we do things around here • Focus on ‘Caring’ • A good ‘Corporate Citizen’ • Taking ownership to deliver • Enjoying the consequences of our success • A ‘Great Place to Work’
Slide 57: Thank you!
Gracias Благодаря ти Ďakujem Grazie Mulțumesc Obrigado Mahadsanid Merci Thank you! Dank je Ačiū Köszönöm Dhan'yavāda Danke Dziękuję Ci Děkuju
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