SailPoint, Inc. · NASDAQ:SAIL

SailPoint — Investor Presentation (June 2019)

24 slides from SailPoint's investor presentation, Jun 6, 2019

Slide 1: Benelux Regional User Group
Benelux Regional User Group 6 June 2019
Slide 2: Agenda
Agenda • 13:00 – Welcome & brief Update • 13:15 – Customer Success Delivery (Andrew Kahl, Chief Customer Officer) • 13:45 – Introductions • 14:45 – Break • 15:15 – SailPoint Roadmap (Ben Bulpett, EMEA Identity Platform Director) • 16:15 – Overall Governance & Compliance (Belfius Bank & Insurance) •
Slide 3: SailPoint Benelux - Team Update
SailPoint Benelux - Team Update • User Group SailPoint Team 2018‣ Introduction • Team Update ‣ Introduction • New CCO: Andrew Kahl • New CSM for IdentityNow: Hugo Quelin Copyright © SailPoint Technologies Holdings, Inc. 2019. All rights reserved. 3
Slide 4: SailPoint Benelux - Customer Update
SailPoint Benelux - Customer Update • Product Update ‣ Platform Approach: IdentityIQ & IdentityNow • Customer Update: • 52 customers in Benelux ‣ 43 IdentityIQ & 7 IdentityNow • New Customers (since user group 2018): • IdentityIQ ‣ • IdentityNow ‣ • Activity Update 2019 ‣ Meet your Peers again! • Id
Slide 6: What is CSD?
What is CSD? The name represents: • who we’re focused on (Customer) • is outcome based (Success) • provides clarity of what we do (Delivery) Customer Success Delivery Copyright © SailPoint Technologies Holdings, Inc. 2019. All rights reserved. 6
Slide 7: CSD At-a-Glance
CSD At-a-Glance 216 Global $50M in Annual 4 Core Functions Employees Services Revenue Responsible for Caring for 1200 Average CSAT $100M in ARR Global Customers Score: 93/100 Copyright © SailPoint Technologies Holdings, Inc. 2019. All rights reserved. 7
Slide 8: CSD Core Functions
CSD Core Functions • Full service end-to-end solution implementation, Professional Services deployment and maintenance assistance. • Training to enable customers and partners to master Identity University SailPoint product technology and service delivery. Customer Success • Customer advocacy and lif
Slide 9: CSD Charter
CSD Charter Our charter is simple, we want to engage with our customers in an impactful and effective manner and deliver outcomes centered around a high level of customer satisfaction, a positive and consistent customer experience, and revenue growth for SailPoint across all products. • Growing annu
Slide 11: Breadth of Service Offerings
Services & Support Current State Breadth of Service Offerings Industry Norm We want to be here We are here Delivery Innovation/Differentiation Copyright © SailPoint Technologies Holdings, Inc. 2019. All rights reserved. 11
Slide 13: Developing our Strategy
Developing our Strategy Gap Competitive Assessment Analysis Customer Leadership Field & Interviews Peer Surveys Evolution Strategy Copyright © SailPoint Technologies Holdings, Inc. 2019. All rights reserved. 13
Slide 14: Evolution Strategy: Focused on Four Key Pillars
Evolution Strategy: Focused on Four Key Pillars Consistency & Be the Center of Drive Growth Build for the Predictability Customer Future Conversations • High quality service delivery • Align w/delivery partners • Digital Services strategy • Trusted advisor across all functions - Every • Align w/Fiel
Slide 15: Thank You
@SailPoint Thank You
Slide 16: Introductions…
• Who you are • Stage of implementation & what’s next Introductions… • • What your role is SailPoint products your organization uses • Topics for roundtable Copyright © SailPoint Technologies Holdings, Inc. 2019. All rights reserved. 16
Slide 21: Digital Experience
Digital Experience • Compass and Horizon Objective: Improve • Zendesk and Lithium Technologies customer digital engagement experience • Going live late June • Value Add Programs Leverage technology to proactively deliver relevant • Customer Showcase Program – Compass URL content to our customers • Q
Slide 22: Voice of the Customer
Voice of the Customer • Surveys Objective: Capture, • CCO survey coming soon analyze and action customer trends. • Customer Satisfaction survey • NPS = % promoters (9 & 10) - % demoters (0 - 6) Enhanced programs and offerings for our customers. • Ideation v2.0 • Coming in August • Platinum Support •
Slide 24: Thank You
@SailPoint Thank You

SailPoint — Investor Presentation (June 2019) on 6ix

SailPoint — Investor Presentation (June 2019)

Slide 1: Benelux Regional User Group

Slide 2: Agenda

Slide 3: SailPoint Benelux - Team Update

Slide 4: SailPoint Benelux - Customer Update

Slide 5: Customer Success Delivery

Slide 6: What is CSD?

Slide 7: CSD At-a-Glance

Slide 8: CSD Core Functions

Slide 9: CSD Charter

Slide 10: Strategic Direction

Slide 11: Breadth of Service Offerings

Slide 12: Our Goal

Slide 13: Developing our Strategy

Slide 14: Evolution Strategy: Focused on Four Key Pillars

Slide 15: Thank You

Slide 16: Introductions…

Slide 17: SailPoint Product Roadmap

Slide 18: Overall Governance & Compliance

Slide 19: Application Onboarding Factory

Slide 20: Customer Success Update

Slide 21: Digital Experience

Slide 22: Voice of the Customer

Slide 23: Roundtable Discussion

Slide 24: Thank You