Text S.a. · GPW:TXT
Text — LiveChat Software — Investor Presentation (June 2020)
33 slides from Text's investor presentation, June 2020
Slide 1: LiveChat Software Investor Presentation June 2020
©) LiveChat LiveChat Software Investor Presentation June 2020
Slide 2: LiveChat history
LiveChat history EBITDA+ 63% of shares Positive result First taken over by forthe first time Debut on Warsaw Customersin customers GG Network S.A. in history Stock Exchange 150 countries LiveChat LiveChat Sp.z0.0. Software SA. @ 18 & w 2010 2014 Q—-0-Q- -O 2002 2007 &2 50% of shares acquired by Capi
Slide 3: Vision
ision Customer communication without barriers
Slide 4: Mission
ission Help people and businesses communicate better and fully express themselves
Slide 5: Annual Revenues (in PLN mn)
140 120 100 80 60 40 20 i) 5,5 mz 2011 Annual Revenues (in PLN mn) = 9 = 2012 2013 2014 2015 2016 *revenues for fiscal years ended March 31 2017 109,3 130,9 2019
Slide 6: Clients
Clients N) piMsUNod or a AY G Bitar BBB asana COMCAST 4 @RYANAIR) SONY Charter TED ic i @CBS = #HLE2 % acer ss e8NtL =| Ousus YAHENRY SCHEIN ING & @ic CBRE Y veritiv HDSUPPLY. GES capita INCRAM: = A Weyerhaeuser) TEREX. @ Gallagher boa NVR) 7@ > & si 150+ 25+ countries Companies from ,Fortune 500’ L
Slide 7: LiveChat at a glance: employees, customers, countries
9 166 employees fs 30 industries wane ey - _ ae 2 28500+ 1000+ Customers of LiveChat Customers of ChatBot OO 150 countries
Slide 8: 170+ employees
Slide 9: Shareholders, June 2020
June 2020 Shareholders*: m Agreement of Shareholders (founders and key managers) m Aviva PTE Aviva Santander m@NNPTE m= Free Float
Slide 10: Live chat technology in 2019
Live chat technology in 2019 an a Top 10 live chat providers across top 1 million sites rift age 3% LivePerson 6% Zendesk Chat 27% Olark 7% RocketChat 8% JivoSite 8% tawk.to15% Hubspot 11% LiveChat 11% Source: thechatshop.com based on data from Build With and Similar Tech on wed Top 10 countries by
Slide 11: Interactive 2020 Customer Service Report
Interactive 2020 Customer Service Report The report shows the results for key LiveChat customer service metrics. The goal is to give you insight into the state of live chat customer service across different industries and locations around the world. REPORT BASED ON 23,487 30 304,165,182 companies in
Slide 12: LiveChat
LiveChat chats iupervised chats dueued chats Y Supervised chats 1 Qe ) en @:--... O LiveChat ABOUT: LiveChat product is a tool for quick contact between clients and the company using a chat application embedded on the company's website. The solution is used mainly for customer service and online sal
Slide 13: ChatBot
ChatBot Hi Peter, | am your virtual assistant. How can Ihelp you? ° © Story Structure # ———— Book a room ( Leave amessage (") ° Tourist information ce >] ook our ta > ) ta > ) Sounds great! We have a lot of apartaments, What type of room are you interested in? Single room 9 ae + Double room ° O04 Av
Slide 14: Knowledge Base
Knowledge Base LiveChat Software Products Knowledge FEATURES PRICING HELP CENTER TRY WITH LIVECHAT — Base Smart Knowledge Base to support your customers and agents TRY WITH LIVECHAT ~ If cancel my account would Iget a refund? KnowledgeBase ABOUT: KnowledgeBase lets companies create their own knowled
Slide 15: HelpDesk
HelpDesk LiveChat Software Products HELPDESK VIEW Tickets SE cscs: if Happy feedback (&) | — ayopen oe © £2 e0sma0 Shoesize question Patricia en 4 seconds ago shoe size question = @ zrraecpaycon \Orderagasoee Michael GED 45seconds azo é mpany.com cupport@shoecomps stn Burk Seam oun Happy feedback @
Slide 16: Platform for Developers
Platform for Developers LiveChat Software Products VISION: Hello, Marcin! Welcome to your Developer Console. You're all ready to go and build apps! Build & Monetize Apps Explore Developer Tools Start creating your apps. We'll guide you through Dive into the sample apps, docs and app ideas to this pr
Slide 17: Key events: January — June 2020
wil Key events: January — June 2020
Slide 18: Key events
Company v Rebranding of all products v¥ New Mission and Vision v_ The beginning of the process of building a sales department in the USA. Key events vY New pricing model ,,pay per agent” (PPA), which replaced ,,pay per seat” (PPS) introduced in January, accepted by customers. v Milestone of 30K paid
Slide 19: LiveChat in times of pandemic
LiveChat in times of pandemic From the week of March 9-15 we introduced a model based 100% on remote work. No negative effect on our work. New online recruitment system introduced. Events such as ,,Side Project Day” and »LiveChat Academy” held online.
Slide 20: Financial results 2019/20 FY
alll Financial results 2019/20 FY
Slide 21: 130,9 109,3 88,4 74,5 76,1 57,2
130,9 109,3 88,4 74,5 76,1 57,2
Slide 22: Financial results (PLN mn)
Financial results (PLN mn) 29,2 26,1 7 19,9 Net Sales EBITDA Net profit mQ4 2018 0 Q4 2019 22
Slide 23: Margins
2019/20 2018/19 86.7% 83.6% 67.6% 68.2% 62.6% 64.8% 58.2% (50.1% without IP Box) 52.4% Q4 2019/20 Q4 2018/19 90.3% 84.5% 65.7% 63.8% 72.3% 67.7% 81.1% (full IP Box impact) 51.6%
Slide 24: KPIs: ARPU of LiveChat
KPIs ARPU of LiveChat (in USD) 102 100 98 96 94 92 90 —2018 ——2019 ——2020 24
Slide 25: KPIs: LiveChat number of customers
30000 29500 29000 28500 28000 27500 27000 26500 26000 25500 25000 LiveChat (number of customers) KPIs Jul Oct —paying customers only Jan 2020 25
Slide 26: KPIs: LiveChat avg sale price and ARPU
105 100 95 90 85 80 75 70 65 60 55 KPIs LiveChat (USD) Jan Apr Jul Oct —avg sale price. —-ARPU Jan 26
Slide 27: KPIs: ChatBot number of customers
1300 1200 1100 1000 900 800 700 600 500 400 300 ChatBot (number of customers) KPIs Jul Oct —paying customers only Jan 2020 27
Slide 28: KPIs: ChatBot avg sale price and ARPU
70 65 60 55 50 45 Jan Apr KPIs ChatBot (USD) Jul Oct —avg sale price —-ARPU Jan 28
Slide 29: Retention pattern
Sb OABwNWHR TAN & Retention pattern Monthly churn (in %) — Customer ——Net MRR 29
Slide 30: Cash Position (PLN mn)
Cash 01.04.2019 Cash Position (PLN mn) -17.5 Cash flow from operating activities Cash flow from investing activities Cash flow from financing activities Cash 31.03.2020 30
Slide 31: Dividend
Dividend Dividend (PLN per share) Dividend paid (PLN mn) 1.77 1.95 0.71 108 " 0.37 : 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19 ==) In January Company paid PLN 15.45 mn (0.60 PLN per share vs 0.54 PLN per share year earlier) as a advance toward planned According to the current dividend policy d
Slide 32: Revenues - geographical breakdown
Revenues - geographical breakdown % of sales mUSA + Canada m United Kingdom = Australia Poland Other 32
Slide 33: Disclaimer
DISCLAIMER This document may include forward-looking statements. Because such statements deal with future events, they are subject to various risks and uncertainties. The Company undertakes no obligation to revise or update forward-looking statements as a result of new information, since these state
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