eGain Corporation · NASDAQ:EGAN
eGain — Q1 FY2027 Earnings Presentation
7 slides from eGain's earnings presentation, November 2026
Slide 1: First Quarter Fiscal 2027 Financial Results
EARNINGS CALL SLIDES First Quarter Fiscal 2027 Financial Results The Instruction Layer for Enterprise AI NASDAQ: EGAN November 2026
Slide 2: Safe Harbor statement
Safe This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the second quarter of fiscal 2027 and fiscal 2027 full year ending June 3
Slide 3: Q1 FY27 financial highlights
Q1 FY27 financial highlights Revenue and earnings exceeded the high end of guidance Metric Q1 FY27 Comparison Total revenue $21.9M Down 7% YoY AI customer revenue $14.4M Up 7% YoY; 66% of revenue Non-GAAP total gross margin 74% 76% a year ago Non-GAAP SaaS gross margin 78% 81% a year ago GAAP net in
Slide 4: Cash flow and capital allocation
Cash flow and capital allocation Strong liquidity supports investment in AI growth Q1 FY27 measure Result Operating cash flow $1.8M Cash and cash equivalents $71.3M Debt None Shares repurchased Approximately 644,000 Capital returned through repurchases $3.6M Cash flow comparison The large government
Slide 5: AI customer ARR and retention
AI customer ARR and retention AI customers represent 74% of total SaaS ARR Metric Q1 FY27 Comparison AI customer ARR $54.5M Up 11% YoY AI customers as % of SaaS ARR 74% 65% a year ago Total SaaS ARR $73.4M Down 4% YoY AI customer net retention (LTM) 104% 117% a year ago Total customer net retention
Slide 6: Q2 FY27 and full-year outlook
Q2 FY27 and full-year outlook FY27 outlook reiterated Metric Q2 FY27 FY27 Total revenue $21.0M - $21.5M $84.5M–$86.0M AI customer revenue $14.5M – $14.8M $59.5M–$60.5M GAAP net income (loss) ($0.5 M) - $0.2M ($3.0M)–($2.0M) GAAP EPS ($0.02) - $0.01 ($0.11)–($0.08) Non-GAAP net income $0.2M - $0.9M $
Slide 7: Long-term financial model
Long-term financial model FY27–FY29 transition, with the legacy runoff largely complete by FY30 Metric FY26 FY30 target AI customer ARR Approximately $54M $100M–$120M Total SaaS ARR $75M $100M–$120M AI customers as % of SaaS ARR 72% Substantially all AI customer revenue Approximately $55M $105M–$115