IDP Education Ltd. · ASX:IEL
IDP Education — 15th Australian International Education Conference (2001)
10 slides from IDP Education's conference presentation, 2001
Slide 1: An Integrated Approach to Student Services
15th Australian International Education Conference An Integrated Approach to Student Services
Slide 2: Students = Customers?
Students = Customers? Student services = customer services? Positive Attraction Negative Deterrent Services cost = incidental costs? NO National Liaison Committee for International Students in Australia Inc.
Slide 3: The National Code - CL46
The National Code - CL46 • Orientation • Academic progress • Further study • Accommodation National Liaison Committee for International Students in Australia Inc.
Slide 4: AVCC Code of Ethical Practice
AVCC Code of Ethical Practice Adequate provision • Advice regarding personal budgeting, accommodation, medical insurance and availability of health-care services; • Orientation; • Assistance with English, study skills including computer skills; • Organisation of activities, which enable internationa
Slide 5: The National Code – CL48J
The National Code – CL48J … The Officer will be responsible for provision of support services to overseas students, including counselling, which will: 48.1 Promote the successful adjustment by overseas students to life and study at an Australian institution. 48.2 Assist students to resolve problems
Slide 6: Integrated Approach
Integrated Approach Vertical Communications Horizontal Communications National Liaison Committee for International Students in Australia Inc.
Slide 7: Vertical Communications
Vertical Communications Policy Maker Policy Executor Receiver National Liaison Committee for International Students in Australia Inc.
Slide 8: Integrated Approach
Integrated Approach Vertical Communications (within institution) Horizontal Communications (across institution) National Liaison Committee for International Students in Australia Inc.
Slide 9: McDonald quote
McDonald quote Rule 1 Customer is always right Rule 2 If the customer is wrong Refer to Rule 1 National Liaison Committee for International Students in Australia Inc.
Slide 10: THANK YOU
THANK YOU Questions???
Idp Education — 15th Australian International Education Conference (2001) on 6ix