eGain Corporation · NASDAQ:EGAN
eGain — SRA Fall Growth Conference (November 2011)
20 slides from eGain's conference presentation, Nov 15, 2011
Slide 1: eGain: Leading Provider of SaaS and On-premise Customer Interaction Software
eGain (NASDAQ: EGAN) Leading Provider of “SAAS” and “On-premise” Customer Interaction Software SRA Fall Growth Conference Eric Smit CFO Nov 15, 2011 © eGain Communications Corporation. All Rights Reserved.
Slide 2: Cautionary note regarding forward-looking statements
Cautionary note regarding forward-looking statements All statements in this presentation that involve eGain's forecasts (including the stated gguidance), ), beliefs,, p projections, j , expectations, p , includingg but not limited to our financial performance and guidance, the anticipated growth of
Slide 3: About eGain
About eGain Who we are Ticker (NASDAQ) EGAN Founded in 1997 IPO Sept, 1999 Share price (11/14/11) $5.94 • Relisted on Nasdaq ‐ Oct, 2011 Shares outstanding 26.0 million HQ in Sunnyvale, Sunnyvale CA (diluted) (9/30/11) ~350 WW employees Market capitalization $154 million • ~115 in US • ~70
Slide 4: Global operating model
Global operating model Slough, England EMEA HQ Dortmund Field Office Dublin Field Office Noida, India Corporate Office Amsterdam Sunnyvale, CA ‐ Field Office Corporate HQ Pune, India Milan APAC HQ Field Office © eGain Communications Corp. All rights reserved. Slide 4
Slide 5: Management team
Management team eGain Total Executive Position Previous Experience Years Exp. Ashu Roy CEO and co‐founder WhoWhere?, Parsec 13 20+ Technologies, Digital Equipment Eric Smit CFO WhoWhere?, Velocity, 13 20+ Reference Software Promod Narang SVP, Products and E‐Trade, Silvar‐Lisco, IBM 13 20+ Technologi
Slide 6: Proliferation of Channels...
Proliferation of Channels... RESEARCH SHOP BUY PICK UP SERVICE WEB Comparison Site Buy Online Research Accessory Chat CONTACT CENTER Visit Retail Store Phone Order IN‐STORE Purchase Local Store in Store Kiosk Begin CATALOG Browse Catalog Catalog Order MOBILE Google Product Info DEVICE Search E‐MAIL
Slide 7: ...Creates Complexity for Sales and Service CRM Vendors...
…Creates Complexity for Sales and Service CRM Vendors... INTERACTION INTERACTION STYLE INTENT ASSISTED WEB CUSTOMER PERSON‐TO‐PERSON UNASSISTED WEB CUSTOMER SERVICE SERVICE SALES Customer access Customer access Live dialogue between information and customer and provider; information and functions SE
Slide 8: ...Necessitating the Adoption of New Multi-Channel Technologies
…Necessitating the Adoption of New Multi-Channel Technologies g GARTNER: CUSTOMER SERVICE AND SUPPORT TECHNOLOGY MATRIX Social CRM: Contact Center Knowledge Community Workforce Management Peer‐to‐Peer Optimization for Customer Real‐Time Decisioning Support Self‐Service Field Service Business Process
Slide 9: Large addressable market
Large addressable market CRM segment revenue estimates, estimates 2011-2015 2011 2015 (Gartner (Gartner, Sep 2011) $ bn 20 15 10 eGain 5 Addressable Market 0 2011 2012 2013 2014 2015 Customer Service & Support Sales Marketing Automation © eGain Communications Corp. All rights reserved. Slide 9
Slide 10: eGain 10 – multichannel sales and service solution for B2C businesses
eGain 10 – multichannel sales and service solution l ti for f B2C bbusinesses i © eGain Communications Corp. All All rights reserved. Slide 1010 Slide © eGain Communications Corp. rights reserved.
Slide 11: Competitive Positioning & Awards
Competitive Positioning & Awards Gartner’s Magic Quadrant October, 2011 for CRM Web Customer Service 2011 eGain named to Software Magazine’s 29th Annual Software 500 September, 2011 eGain Interactive Sales Suite™ named KMWorld Trend-Setting Trend Setting Product of 2011 May, 2011 eGain inducted into
Slide 12: Blue chip clients
Blue chip clients © eGain Communications Corp. All rights reserved. Slide 12
Slide 13: Financial Services Success
Financial Services Success Business objectives Solution deployed • Effi Efficiently i l assisti members b to • Chat accomplish their goals on an • Click to call increasingly sophisticated website • Cobrowse • Reduce R d online li form f abandonment b d Groups enabled • Effectively handle member quer
Slide 14: Telco Success
Telco Success Business objectives Solutions deployed • P Provide id customers choice h i off Web, Mobile, Social interaction channels Chatbot • Reduce cost of serve and share Guided Help b practices best i through h h a shared h d Self Service platform across operating Widgets companies
Slide 15: Powered by eGain
Powered by eGain 1 Ph 1. Phone and d 2. Help device topics support 3. Troubleshooting
Slide 16: Q1 FY2012 - financial results
Q1 FY2012 - financial results Total new hosting & license bookings of $5.2 million down 44% from the comparable year‐ago quarter Gross bookings of $8.4 million down 34% from the comparable year‐ago quarter TTotall revenue off $10.4 $10 4 million illi down d 21% from f the h comparable bl year‐
Slide 17: Key Financial Metrics
Keyy Financial Metrics Total Revenues Recurring Revenue $MM $MM 50 $44 1 $44.1 23 0 23.0 20.0 40 $33.2 16.6 18.0 15.3 15.4 $30.1 $29.9 30 13.2 $22.5 13.0 20 8.0 10 3.0 0 2007 2008 2009 2010 2011 2007 2008 2009 2010 2011 Hi t i l Margins Historical M i R Revenue Mix Mi (in (i $MM, $MM FY11) Professio
Slide 18: Growth strategy
Growth strategy Expand direct sales globally Expand with existing enterprise client base Develop new distribution partnerships Push into mid‐market Continue C ti new product d t innovation i ti © eGain Communications Corp. All rights reserved. Slide 18
Slide 19: Guidance for fiscal 2012
Guidance for fiscal 2012 New hostingg and license bookings g • Year‐over‐year increase of between 40% and 50% Total revenue • Year‐over‐year increase of between 22% and 27% O Operating ti income i • Profitable on an operating basis, however the planned increase in sales and marketing investmen
Slide 20: Eric Smit, CFO
Eric Smit, CFO [email protected] 408 636 4455 408-636-4455 © eGain Communications Corporation. All Rights Reserved. Slide 20