Amdocs Limited · NASDAQ:DOX
Amdocs — Investor Presentation (2017)
19 slides from Amdocs's investor presentation, 2017
Slide 1: The 3 pillars of a superior digital customer experience in banking
the 3 pillars of a superior digital customer experience in banking
Slide 2: A gap is emerging between financial firms
a gap is emerging between the financial firms that are embracing digital business transformation and those that continue doing things the same old way
Slide 3: Banking is not what it used to be
Today’s fast-paced, always on, always connected, digital and mobile The banks of the The banks of the past provided world means that future must provide BANKING IS In branch services NOT WHAT IT End – to end digital services USED TO BE Two channels: Multiple channels: web, branch & ATM app, chat, (b
Slide 4: To evolve, remain relevant, and deliver a superior digital customer experience
To evolve, remain relevant, and deliver a superior digital Enable a seamlessly customer experience, connected omni-channel banks need to: customer journey Deliver personalized customer engagements Enable the full ecosystem of financial services via mobile
Slide 5: The three pillars
the three pillars
Slide 6: A seamlessly connected omni-channel journey
As more bank services migrate online, customers are looking for a branch & experience that blends the physical & digital a seamlessly in a seamless manner connected omni-channel journey
Slide 7: The importance and value of a seamless and connected omni-channel journey
the importance Banks that have embraced a and value of a journey mindset have increased seamless and their revenues by 25% and their productivity by 20% to 40% connected omni-channel journey cannot be overstated Consumers today expect services to be available on every channel and touchpoint They als
Slide 8: Customer expectations from banks
customer expectations from banks Know exactly Be aware of all the Personalized service what they need information that they regardless of whether at all times have already received they're in-app, on the bank's website, at the branch, or moving across all three
Slide 9: Personalized engagements
pe onalizeds f engagements. § ee Lee
Slide 10: Consumers today expect every engagement to be personalized
Nearly half (48%) of customers want relevant advice and product information at their fingertips as they go It’s not enough to be about their daily lives consistent and present on all possible touch points 2017 Financial Services Report by Accenture, surveying 32,715 respondents across 18 global mark
Slide 11: The OTT giants are delivering on these expectations
the OTT giants are delivering on these expectations These digital giants have raised the bar for “you might be customer service – and interested in” they are focused on entering the market for digital financial services This could bring personalized wide-spread disruption recommendations to traditio
Slide 12: It's all about the mobile experience for everything, everywhere
it's all about the mobile experience for everything, everywhere
Slide 13: By 2020 there will be 2.87B smartphone users
by 2020 there will be 2.87B smartphone users - Statistia - These users prefer the mobile phone for consuming content, communicating, planning, researching purchases, and for making payments, among other financial transactions.
Slide 14: Proximity mobile payment transaction value in the US
proximity mobile payment transaction value in the US is expected to Use of mobile wallets in reach nearly $190 the US is expected to billion in 2021 surpass both credit and debit cards by 2020
Slide 15: The mobile payments opportunity for banks
the mobile payments opportunity for banks According to McKinsey, consumers Banks need to drive interact on average twice daily traffic to their digital with their bank for payments- banking channels related matters with new customer experiences, starting This represents with payments 80% of their ov
Slide 16: The trust advantage for banks
the trust advantage Of over 10,000 users, 84% of consumers for banks with a mobile phone would put more trust in their own bank, and would rather turn to the bank for making mobile payments The advantage that banks have over native digital players and a slew of fintech entrants is TRUST
Slide 17: For banks to be relevant and viable
for banks to be relevant and viable they need to enable the full ecosystem of digital financial services over mobile, including: Loans Savings Bill payments Money transfers Commerce Payments
Slide 18: The pillars: a recap
the 3 pillars: a recap A seamlessly connected omni-channel journey Digital is here – and the digital consumer expects us to step up to the plate and deliver a superior digital customer experience Personalized customer engagements For banks that build a customer engagement strategy based on these 3 p
Slide 19: About Amdocs
about amdocs Amdocs is a leading software & services provider to the world’s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, intelligent operations and delivery expertise. Amdoc