Shell Plc · LSE:SHEL
Shell — Maritime Safety Conference 2016 Series
49 slides from Shell's conference presentation, 2016
Slide 1: Maritime Safety Conference: Care for People
Maritime Safety Conference Care for People Summary Slides- 2016 Conference Series
Slide 2: Cautionary Note
Cautionary Note The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate entities. In this presentation “Shell”, “Shell group” and “Royal Dutch Shell” are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries
Slide 3: Agenda
Agenda Day 1 Day 2 Care for People Leadership, Learning and Behaviors What does Care for People Mean? Implementing the 3 Actions Resilience Leads to Good Safety Measuring Success Experiencing Resilience Improving our Focus on Learning and Social Hour Behavior followed by Dinner @ 18:
Slide 4: Shared Goal, Shared Focus Areas… Care for People
Shared Goal, Shared Focus Areas… Care for People
Slide 5: Your Feedback…
Your Feedback… What are the personal behaviors and/or values that contribute to good safety performance?
Slide 6: Understand
Understand » Oo Family CL vee Drisks a Cu EA, 2 SESS SR OO e5 285250 P nos ss 2 BEBO OU O8es per HEBD See. Cz 2 Ovas Commitment © =7Es Os indset O OAS Et Mindset Or: Mentorin Cal Beli m x ne) @ oa @ S ro) @ : RelationshipQQ) g Mitigate Collaboration JIntervention Teamwo rk’ Unease
Slide 7: Care for People - Resilience
© CARE FOR PEOPLE- RESILIENCE
Slide 8: Maritime Industry Headlines
Maritime Industry Headlines Five dead in explosion whilst tanker alongside Oil Rig Spill Major Oil Transfer Facility One of Worlds Explosion Leaves Two Dead Worst and One Critically Injured Environmental Disasters DRILLING OIL PIPELINE SPILLS 21K GALLONS BARGE FIRE CLAIMS 21 At least One dead after
Slide 9: Shared Goal
SHARED GOAL Zero Incident Industry
Slide 10: Agreed Actions to Date
Leadership Visits AGREED ACTIONS TO DATE Reflective Learning Zero Incident Industry Learning Engagement Tool
Slide 11: Integrate What's Already Done - Resilience
INTEGRATE WHAT’S ALREADY DONE - RESILIENCE Zero Incident Industry Learning Engagement Tool Reflective Learning Leadership Visits Care for People - Resilience
Slide 12: What Is Resilience?
WHAT IS RESILIENCE? ?
Slide 13: Resilience: The ability to bounce back and learn from adversity
RESILIENCE The ability to bounce back and learn from adversity
Slide 14: The Resilience Modules
THE RESILIENCE MODULES Modules are: Take For natural teams, or Decisive not... Action Experiential Peer Learning/Sharing Keep Light and Easy What Things Encouraged to change is in Modules have a Resilience? & personalise Perspective practical and Paper based thought provoking element Change is Take
Slide 15: Drive Resilience – Drive Engagement
DRIVE RESILIENCE – DRIVE ENGAGEMENT ENGAGEMENT vs MODULES 70 65 Improving Engagement Score 60 55 50 45 0 1 2 3 4 Number of Modules Completed
Slide 16: Why Care - Engagement and Safety
WHY CARE - ENGAGEMENT AND SAFETY ENGAGEMENT AND RATIO OF INCIDENTS PER EXPOSURE HOUR 7 Ratio of Incidents per Exposure Hour 6 5 4 3 2 1 0 Improving Engagement Score PROMOTE THE MODULES, IMPROVE RESILIENCE DRIVE ENGAGEMENT SAFETY AND PRODUCTIVITY AS AN OUTCOME 16
Slide 17: Experiencing Resilience
EXPERIENCING RESILIENCE Care for People Healthy High Performance Use this area for cover image (height 6.5cm, width 8cm)
Slide 18: Experiencing Resilience
Experiencing Resilience • Why building Resilience is important • Experiencing a Resilience module • Resilience pilot in the Shell fleet • Implementing Resilience
Slide 19: The Resilience Modules
The Resilience Modules Modules are: Take For natural teams, or Decisive not... Action Experiential Peer Learning/Sharing Keep Light and Easy What Things Encouraged to change is in Modules have a Resilience? & personalise Perspective practical and Paper based thought provoking element Change is Take
Slide 20: Implementing Resilience: Care for People
Implementing Resilience: Care for People 1. Positive intent 2. Structured framework 3. No “experts” required 4. Flexible + Scalable 5. Global reach TAKE DECISIVE ACTION
Slide 21: Implementing Resilience: Resilience Package
Implementing Resilience: Resilience Package ONE BOOKLET CONTAINS 2 PARTS: Facilitators Participants Guide Guide
Slide 22: Implementing Resilience: The Resilience Modules
Implementing Resilience: The Resilience Modules Take Decisive Action Keep 5 Modules What Things Any order is in Resilience? Perspective 1 per month Linked to behavioural safety Relevant examples and context Change is Take Care Part of Yourself of Living RESILIENCE = GREATER ENGAGEMENT = SA
Slide 23: Qualitative Feedback From Shell Managed Vessels
Qualitative Feedback From Shell Managed Vessels
Slide 24: Shell Managed Vessels: Resilience Pilot
Shell Managed Vessels: Resilience Pilot • Shell tested Resilience Modules in 2015 • In association with Shell Health / Trinity College Dublin • 20 vessels • No “train the trainer” needed • Enthusiastic facilitator is one of the crew • Informal, small teams • 30 minutes time max • Adapted modules for
Slide 25: Shell Managed Vessels: Resilience Experience
Shell Managed Vessels: Resilience Experience “A happy ship “Builds “Builds Community” is a safe ship” empowerment” “Increases “Helps to Socialisation” highlight that stress is different for different people” “Demonstrates Care for People” “Wonderful experience… good to be appreciating one another” “
Slide 26: Implementing Resilience: Keys to Success
Implementing Resilience: Keys to Success What are the keys to success for rolling out the Resilience program on your vessels? • Reflections • Feedback to the room
Slide 27: Implementing Resilience: Keys to Success (Sample of results)
Implementing Resilience: Keys to Success (Sample of results) Keys to Success • Leadership engagement • Campaigns in office and on vessels • Be humble and encourage • Show genuine interest participation • Embraced by management • Understand it yourself • Keep it simple because it is simple • Clear ex
Slide 28: Welcome Day 2
Welcome Day 2
Slide 29: Implementing Resilience: Next Steps
Implementing Resilience: Next Steps 1. Read the Resilience Pack you received yesterday o It includes everything you need for vessel staff to deliver the modules o A Facilitator’s Guide and a Participants Guide 2. Identify and select a facilitator(s) on board o Enthusiastic and can deliver the module
Slide 30: Commitment to Implementation
Commitment to Implementation Progress and Performance Feedback
Slide 31: Our Journey So Far… 2012 - 2016
Our Journey So Far… 2012 - 2016 Co-Created & Resilience Agreed Visible Leadership Delivery of 5 modules over 5 months; with Reflective Learning feedback Learning from Incidents 4th Annual Maritime Safety Conference Singapore London Houston Rotterdam 20/21 10/11 24/25 09/10 Jan 2016 Feb 2016 Feb 2016
Slide 32: Focus Groups Support Implementation
Focus Groups Support Implementation: Forum to develop and support the Regional delivery process Establish feedback channel and communication platform Singapore Focus Group Proactive checking for progress Identify learning from incidents to share Houston London 4 mid-point workshops Focus F
Slide 33: Leadership Visits 2015 - Global
Leadership Visits 2015 - Global Summary CEO and Senior Leader Visits 4817 (Percent Performed by CEO) (34%) Companies with at least “one” documented visit 374 Companies with 12 documented visits 143 Number of Shell and SIRE Verification Visits 1274 600 Singapore 500 Vessel Visits 400 Rotterdam 300
Slide 34: Maritime Safety – Working as Partners
Maritime Safety – Working as Partners LEADERSHIP SAFETY VISITS REFLECTIVE LEARNING LEARNING ENGAGEMENT TOOL PICTURE FROM THE VIDEO High quality CEO & senior Reflective learning to embed Reaching all levels of the crew leader visits procedural compliance in easy to understand formats 4817 CEO & Senio
Slide 35: What's Next?
What’s Next? LEADERSHIP VISITS REFLECTIVE LEARNING • Continuing and Improving • Navigation FOCUS GROUPS • 100% of the community implementing in full LEARNING ENGAGEMENT TOOL RESILIENCE • Falling Into the Water • 5 Modules in 5 months
Slide 36: 3 Agreed Actions
3 Agreed Actions What “EXACTLY” Are The 3 Actions
Slide 37: Agreed Actions
Agreed Actions One visit per month by a Senior Leader • 12 visits per annum Leadership • Of which 4 by the CEO Visits • Can include any of your operated fleet of vessels, regardless of whether it is currently on Shell charter One theme delivered every 6 months Reflective • An engagement session for
Slide 38: Remaining Questions? Contacts
Remaining Questions? Contacts: FAQ document located on the “Partners In Safety” website http://hsse.shell.com/business-and-country/maritime-hsse-site.html Follow up with your Focus Group Email [email protected]
Slide 39: Finding Solutions
Finding Solutions What are the BLOCKERS and how do we get by them
Slide 40: Blockers: Leadership Visits
Blockers Visible and Felt Leadership – CEO Leaders are Visiting and it is high quality 1. How do we consistently achieve 12 visits per year? 2. How do we get CEO/Senior Leaders commitment to a minimum number of visits? 3. How do we better prepare non-seafarer leaders to have more effective visits?
Slide 41: Blockers: Reflective Learning
Blockers Reflective Learning engagement sessions to discuss high risk activities 1. How do we show value for the investment and effort? 2. How do we make enough resources available to keep it sustainable? 3. How do we make available sufficient numbers of properly trained facilitators? 4. How do we
Slide 42: Blockers: Learning Engagement Tool
Blockers Learning from incidents reach the intended audience (Learning Engagement Tool) 1. How do we get widespread commitment to implement the LET flipchart on board vessels? 2. How do we improve hands-on use of the LET flipchart? 3. How do we get involvement of everyone on board, given crew chan
Slide 43: Finding Solutions to the Blockers (Sample of results)
Finding Solutions to the Blockers (Sample of results) Leadership Visits- How do we demonstrate value from visits? Measure improvement through survey / feedback forms Number of suggestions and feedback received Communicate afterwards and follow up. Plus gauge from others Raise awareness and
Slide 44: Moving from Implementation to Measuring Success
Moving from Implementation to Measuring Success
Slide 45: Example Key Performance Indicators
Example Key Performance Indicators Leadership Visits: Number of leadership visits (CEO and Senior Leaders) Percent of safety suggestions implemented within the agreed to timeline Percent of safety walks resulting in zero actions/observations Reflective Learning: Number of employees who have
Slide 46: Conference Summary
Conference Summary
Slide 47: Shared Goal, Shared Focus Areas… Care for People
Shared Goal, Shared Focus Areas…… Care for People Partnership - Ownership - Trust - Make It Personal
Slide 48: Next Steps
Next Steps Communications Letter from Focus Group Chairs summarizing Next Steps Focus Group Meetings scheduled post-conference CEO / Sr Leadership visits - high quality and all are visiting (1 per month) Learning Engagement Tool - new tools and learnings verified (4 per year) Reflective Le
Slide 49: Our Aspiration and Ambition
Our Aspiration and Ambition… Drive performance to 1 in 30 days