Western Union Company (the) · NYSE:WU
Western Union Company (the) — Q3 2026 Earnings Presentation
33 slides from Western Union Company (the)'s earnings presentation, Nov 4, 2026
Slide 1: Third Quarter 2026 Financial Results
Third Quarter 2026 Financial Results November 4, 2026
Slide 2: Tom Hadley, VP Investor Relations
Western Union Tom Hadley Vice President of Investor Relations 2
Slide 3: Forward-Looking Statements
Western Union Forward-Looking Statements This presentation contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumpti
Slide 4: Devin McGranahan, President & CEO
Western Union Devin McGranahan President & CEO 4
Slide 5: Macro Landscape: Transaction Trends Continue to Improve
Western Union Macro Landscape: Transaction Trends Continue to Improve North America CMT Retail Adjusted Revenue* Quarterly Growth Trends (YoY) 0 -2 -4 -6 +2% -8 -10 3Q26 Consumer Money Transfer -12 transactions -14 -16 -18 -20 +21% -22 3Q26 Branded Digital 1Q25 2Q25 3Q25 4Q25 1Q26 2Q26 3Q26 transact
Slide 6: Third Quarter Results
Western Union Third Quarter Results $1.0 billion GAAP revenue 13% 18% GAAP operating margin Adjusted operating margin* $0.25 $0.42 GAAP EPS Adjusted EPS* 6 *Note: See appendix for reconciliation of GAAP to Non-GAAP financial measures.
Slide 7: Accelerating Execution of Our Beyond Efficiency Program
Western Union Accelerating Execution of Our Beyond Efficiency Program Accelerate Dual Repositioning regional operating center from Costa Rica to Guatemala by 01. Track strategy end of 2027 Reduce discretionary Announced Voluntary Retirement Program and Workforce Actions in Q3 of 02. operations and 2
Slide 8: Driving Transformation While Building for Tomorrow
Western Union Driving Transformation While Building for Tomorrow o “BEYOND” Experience Q3 2026 Branded Digital Q3 2026 Consumer Transactions (YoY) Services Adjusted o Launched in +21% Revenue (YoY) +5% Argentina, Peru, Panama; Chile (friends and family) Digital payout transactions Successfully reach
Slide 9: Positioning Western Union at the Intersection of Digital and Traditional Money Movement
Western Union Positioning Western Union at the Intersection of Digital and Traditional Money Movement May’26 Launched USDPTTM Advantages By Advantages To Users To Western Union 2026 Jun’26 • Stable US dollar value Planned Integrated • Faster settlement speed • Hold and spend Launch of with ByBit • F
Slide 10: Digital First, Retail Enabled, Beyond
Western Union Digital First Retail Enabled We make financial services accessible to people everywhere Beyond Powered By Next Remittances Gen Payments 10
Slide 11: Matt Cagwin, Chief Financial Officer
Western Union Matt Cagwin Chief Financial Officer 11
Slide 12: Business Trends
Western Union Business Trends Adjusted Operating Margin* 1200 Adjusted Revenue Growth* 12% 1199.8 10% 8% 1199.6 6% 1199.4 4% 1199.2 2% 1199 0% 20% 20% 18% 1198.8 (2%) (5%) (1%) (1%) (1%) -2% 13% 15% -4% 1198.6 -6% 1198.4 -8% 3Q25 3Q25 4Q25 4Q25 1Q26 1Q26 2Q26 2Q26 3Q26 3Q26 3Q25 3Q25 4Q25 4Q25 1Q26
Slide 13: Executing Against Strategic Priorities to Accelerate Consumer Services Growth
Western Union Executing Against Strategic Priorities to Accelerate Consumer Services Growth Consumer Services GAAP Revenue and Operating Margin 22% 17% 12% 16% 21% $155M $152M $147M $137M $137M 3Q25 4Q25 1Q26 2Q26 3Q26 13
Slide 14: Consumer Money Transfer Business Trends
Western Union Consumer Money Transfer Business Trends Key Highlight • Branded Digital achieved the 12th consecutive quarter of mid- single-digit or better adjusted revenue growth* Q3 2026 North America CMT adj. revenue growth* (2)% EU & CIS % of Q3 2026 CMT MEASA CMT transaction growth 2% Revenue LA
Slide 15: Financial Highlights
Western Union Financial Highlights YTD Sept 30, 2026 YTD Sept 30, 2025 Cash flow from operations $321 million $408 million 3Q26 Capital expenditures $130 million $101 million Leverage Ratios Dividends paid $220 million $231 million 3.3x* Share repurchases $54 million $200 million (Gross) Cash balanc
Slide 16: 2026 Financial Outlook
Western Union 2026 Financial Outlook 2026 Financial Outlook Including Intermex1 Excluding Intermex2 Revenue3 EPS4 Revenue3 EPS4 GAAP 0% to 1% NA5 GAAP (2%) to (1%) NA5 Adjusted* 0% to 1% $1.28 to $1.38 Adjusted* (2%) to (1%) $1.28 to $1.38 1. “2026 Outlook Including Intermex” includes an assumption
Slide 17: Questions and Answers
Western Union Questions and Answers 17
Slide 18: Appendix
Western Union Appendix Third Quarter 2026 18
Slide 19: Key Statistics and Reconciliation of Non-GAAP Measures
Western Union Key Statistics and Reconciliation of Non-GAAP Measures Western Union’s management believes the non-GAAP financial measures A non-GAAP financial measure should not be considered in isolation or as within this presentation provide meaningful supplemental information a substitute for the
Slide 20: Consolidated and CMT Segment Metrics
Western Union Consolidated Metrics Revenues (GAAP) - YoY % change Adjusted revenues (non-GAAP) - YoY % change Operating margin (GAAP) Adjusted operating margin (non-GAAP) Consumer Money Transfer (CMT) Segment Metrics Revenues (GAAP) - YoY % change Adjusted revenues (non-GAAP) - YoY % change Transact
Slide 21: CMT Segment Regional Metrics
Western Union CMT Segment Regional Metrics - YoY % change NA region revenues (GAAP) NA region foreign currency translation impact Adjusted NA region revenues (non-GAAP) NA region transactions EU & CIS region revenues (GAAP) EU & CIS region foreign currency translation impact Adjusted EU & CIS region
Slide 22: % of CMT Revenue and Consumer Services Metrics
Western Union % of CMT Revenue NA region revenues EU & CIS region revenues MEASA region revenues LACA region revenues APAC region revenues Consumer Services (CS) Revenues (GAAP) - YoY % change Adjusted revenues (non-GAAP) - YoY % change Operating margin % of Total Company Revenue (GAAP) Consumer Mon
Slide 23: Consolidated Metrics: Revenues
Western Union w Notes 3Q25 4Q25 FY2025 1Q26 2Q26 3Q26 YTD 3Q26 Consolidated Metrics (a) Revenues (GAAP) $ 1,032.6 $ 10084 $ 4,050.7 $ 982.7 $ 1,013.2 }$ 1,009.3] $ 3,005.2 Foreign currency translation and Argentina hyperinflation impact!) 0) (15.1) (4.1) (37.6) (12.7) 2.5 10.4] 0.2 Revenues, constan
Slide 24: Consolidated Metrics: Operating Income and Net Income
Western Union w Notes 3Q25 4Q25 FY2025 1926 2926 Consolidated Metrics cont. (b) Operating income (GAAP) $ 2019 $ 185.3. $ 757.3 $ 123.0 $ 132.1 |S Acquisition, separation, and integration costs 0) 3.0 49 10.9 21 48 Amortization of acquisition-related intangible assets (m) 1.0 13 34 12 24 Severance c
Slide 25: Consolidated Metrics: Adjusted EBITDA
Western Union w Notes 3Q25 4Q25 FY2025 1Q26 2Q26 3Q26 YTD 3Q26 Consolidated Metrics cont. (d) Net income (GAAP) $ 139.6 $ 1144 $ 499.6 $ 64.7 $ 76.7 |$ 78.0) $ 219.4 Provision for income taxes 28.0 36.7 126.1 25.4 18.7 18.1 62.2 Interest income (2.4) (2.0) (7.9) (2.0) (2.2) (2.6) (6.8) Interest expe
Slide 26: Effective Tax Rate and Diluted EPS Reconciliation
Western Union Consolidated Met cont. (c) Effective tax rate (GAAP) IRS settlement Non-cash tax impacts of international reorganization Other adjustments Adjusted effective tax rate (non-GAAP) (£) Diluted earnings per share (GAAP) (S- dollars) Pretax impacts from the following: Acquisition, separatio
Slide 27: CMT Segment Metrics
Western Union Notes 3Q25 4Q25 FY2025 1926 2Q26 3Q26 YTD 3926 CMT Segment Metrics (g) Revenues (GAAP) $ 878.0 $ 871.5 $ 3,507.4 $ 845.4 $ 866.1 |S 857.2) $ 2,568.7 Foreign currency translation and Argentina hyperinflation impact!"! 0 (15.5) (17.2) (27.0) (22.4) (8.7) 0.6 (30.5) Revenues, constant cur
Slide 28: Cash Flow, Adjusted EBITDA and Leverage Reconciliation
Western Union Net cash provided by/(used in) operating activities (GAAP) Depreciation oat Other non-cash items, net, including deferred taxes ‘Change in cash, excluding the effects of acquisitions and divestitures, resulting from changes in: Other assets Accounts payable and accrued Habilties Income
Slide 29: 2026 Consolidated Outlook Metrics
Western Union 2026 Consolidated Outlook Metrics Revenues (GAAP) - YoY % change (Including Intermex) Foreign currency translation impact Revenues, adjusted (non-GAAP) - YoY % change (Including Intermex) Revenues (GAAP) - YoY % change (Excluding Intermex) Foreign currency translation impact Revenues,
Slide 30: Non-GAAP Related Notes
Western Union w Non-GAAP related notes: @ ics) oO @) @) 1O} Represents the impact from the fluctuation in exchange rates between all foreign currency denominated amounts and the United States dollar. Constant currency results exelude any benefit or loss caused by foreign exchange fluctuations betwee
Slide 31: Non-GAAP Related Notes (continued)
Western Union ©) @ © © 0) @) w) Represents revenues from transactions originated in Iraq. Beginning in March 2023, the Company experienced a significant increase in its business originating from Iraq. The Company believes this volume to have been the effect of policy changes by United States and Ira
Slide 32: Other Notes
Western Union w Others notes: (aa) Geographic split for transactions and revenue, including transactions initiated digitally, is determined entirely based upon the region where the money transfer is initiated. (bb) Represents the North America (United States and Canada) (“NA”) region of the Company'
Slide 33: Thank you.
Western Union Thank you. ©2026 Western Union Holdings, Inc. All rights reserved