Lloyds Banking Group plc · LSE:LLOY
Lloyds Banking — Investor Presentation (April 2015)
21 slides from Lloyds Banking's investor presentation, Apr 16, 2015
Slide 1: Responsible Business and Helping Britain Prosper Plan
TITLE RESPONSIBLE SLIDE IS INPERFORMANCE BUSINESS SENTENCE AND HELPING BRITAIN CASE. PROSPER PLAN GREEN BACKGROUND. Mike Butters, Director of Investor Relations Paul Turner, Director of Sustainable Business 00 MonthMcCarthy-Stout, Caroline 0000 Head of Responsible Business Strategy Presenters & Repo
Slide 2: Agenda
AGENDA Mike Butters Performance Update Director of Investor Relations Paul Turner Corporate Governance Director of Sustainable Business Caroline McCarthy-Stout Helping Britain Prosper Head of Responsible Business Strategy & Reporting Mike Butters Summary Director of Investor Relations 1
Slide 3: Clear Strategic Focus & Differentiated Business Model
CLEAR STRATEGIC FOCUS & DIFFERENTIATED BUSINESS MODEL Successfully transformed the business and well positioned to continue to deliver our strategy given our track record and clear differentiated business model • Low cost, low risk, UK focused retail and commercial Our strategic priorities bank • Cu
Slide 4: Financial Performance
FINANCIAL PERFORMANCE Substantial increase in underlying profit • Underlying income (excluding SJP) up 1% (£m) 2014 2013 Change – Strong NII performance, up 8%, driven by 11,761 10,884 8% higher margins Net interest income – Reduction in other income reflects Other income 6,607 7,259 (9)% challengin
Slide 5: Delivery of Strategy Has Transformed the Business
DELIVERY OF STRATEGY HAS TRANSFORMED THE BUSINESS We have significantly strengthened our capital and leverage ratios together with improving our loan deposit ratio Fully loaded common equity tier 1 Leverage ratio 12.8% 4.9% 10.3% 3.8% 3.2% 3.2% 8.1% 7.1% Dec 2011 Dec 2012 Dec 2013(2) Dec 2014 Dec 20
Slide 6: Delivering for Our Customers
DELIVERING FOR OUR CUSTOMERS We are focused on becoming the best bank for customers Lending to SMEs & first time buyers (%) • Supporting households, businesses and communities Net lending growth to FTB customer growth over the past 4 years in line with our Helping Britain SMEs since 2010 since 2010
Slide 7: Delivering for Our Customers
DELIVERING FOR OUR CUSTOMERS Customer service continues to improve as we transform our culture and control environment Lower complaints(1) • Customer service measures improved 5 – Complaints have fallen from 2.4 to 1.5 per 1,000 accounts, and are approximately 50% lower than the 3 major banking peer
Slide 8: Agenda
AGENDA Mike Butters Performance Update Director of Investor Relations Paul Turner Corporate Governance Director of Sustainable Business Caroline McCarthy-Stout Helping Britain Prosper Head of Responsible Business Strategy & Reporting Mike Butters Summary Director of Investor Relations 7
Slide 9: Responsible Business Framework
RESPONSIBLE BUSINESS FRAMEWORK How it all fits together • We have one strategy • Our Group values • Our Codes of • A robust framework • Our Helping Britain for sustainable growth underpin everything we Responsibility ensure we enables strategic, Prosper Plan sets out • Low cost, low risk, UK do oper
Slide 10: Governance
GOVERNANCE High standards of corporate governance Lloyds Banking Group plc Nomination Audit Board Risk Remuneration & Governance Committee Committee Committee Committee 9
Slide 11: Managing Risk
MANAGING RISK Risk management framework Accountability for ensuring risk is managed Confirmation of the effectiveness of the Risk Framework consistently with the Risk Framework approved by the Board 1a and underlying risk and control Role of the Board Board Authorities The Board and Senior Managemen
Slide 12: Agenda
AGENDA Mike Butters Performance Update Director of Investor Relations Paul Turner Corporate Governance Director of Sustainable Business Caroline McCarthy-Stout Helping Britain Prosper Head of Responsible Business Strategy & Reporting Mike Butters Summary Director of Investor Relations 11
Slide 13: Helping Britain Prosper Plan
HELPING BRITAIN PROSPER PLAN People across Britain are facing some big issues the Helping Britain Prosper Plan is our response to them • 2014 Helping Britain Prosper Plan – 7 commitments and over 20 measures/targets – Helping to tackle issues such as getting on the housing ladder finding a job or gr
Slide 14: Helping Britain Prosper Plan 2014
HELPING BRITAIN PROSPER PLAN 2014 Some of our 2014 achievements 100% Lloyds Increased lending to small Scholars secured business by over £1bn net job in six months of Supported over 89,000 graduating first time buyers £16.5m donated to £1m additional funding to our Foundations 29% of senior roles no
Slide 15: 2015 Helping Britain Prosper Plan
2015 HELPING BRITAIN PROSPER PLAN Seven bold public commitments supported by 28 metrics 14
Slide 16: 2015 Helping Britain Prosper Plan
2015 HELPING BRITAIN PROSPER PLAN What comes next 2015 Helping Britain Prosper Plan new metrics Supporting infrastructure projects to the value of £10bn 20,000 colleagues helping individuals and businesses make the most of digital services over 3 years Investing the first £6m of our Helping 72,000 B
Slide 17: Reporting
REPORTING Moving further towards an integrated approach Annual Report and Accounts Responsible Business Review Helping Britain Prosper Plan 16
Slide 18: Material Issues
MATERIAL ISSUES What our stakeholders tell us Treating customers fairly Responsible lending for all customers Being honest and transparent Building a more responsible culture 17
Slide 19: Agenda
AGENDA Mike Butters Performance Update Director of Investor Relations Paul Turner Corporate Governance Director of Sustainable Business Caroline McCarthy-Stout Helping Britain Prosper Head of Responsible Business Strategy & Reporting Mike Butters Summary Director of Investor Relations 18
Slide 20: Summary
SUMMARY Becoming the best bank for our customers and shareholders while supporting the UK economic recovery and helping Britain prosper Our business model Our strategic priorities Our aim Creating the best customer experience Best bank for Low cost, customers Low risk, Customer Becoming focused, sim
Slide 21: Forward Looking Statement and Basis of Presentation
FORWARD LOOKING STATEMENT AND BASIS OF PRESENTATION FORWARD LOOKING STATEMENTS This document contains certain forward looking statements with respect to the business, strategy and plans of Lloyds Banking Group and its current goals and expectations relating to its future financial condition and perf
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