Deutsche Telekom AG · XETR:DTE
Deutsche Telekom — Investor Presentation (2021)
62 slides from Deutsche Telekom's investor presentation, Oct 13, 2021
Slide 1: Deutsche Telekom Company presentation 2021
Deutsche Telekom Company presentation 2021
Slide 2: Disclaimer
Disclaimer This presentation contains forward-looking statements that reflect the materialize, or if the assumptions underlying any of these statements prove current views of Deutsche Telekom management with respect to future incorrect, our actual performance may materially differ from the events. T
Slide 3: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 4: Brief and simple
Brief and simple Our keyfacts 226,291 27.4 mn employees worldwide* fixed-network lines € 101.0 bn revenue in 2020 21.7 mn broadband customers 241.8 mn mobile customers Figures based on annual report 2020. 4 * Reporting date December 31, 2020
Slide 5: Profile
Deutsche Telekom Profile Customers Markets Numbers Employees & responsibility • 241.8 mn mobile customers • Present in > 50 countries • Revenue € 101.0 bn • Employees worldwide: 226,291 • 27.4 mn fixed-network lines • Germany, Europe and the USA: • Adjusted EBITDA AL1 (Reporting date Dec. 31, 2020)
Slide 6: Germany
Facts & figures Germany 48.5 mn mobile customers 14.1 mn broadband lines 3.9 mn IPTV customers incl. satellite € 23.8 bn revenue € 9.2 bn EBITDA AL1 adjusted 66,051 employees (Reporting date Dec. 31, 2020) 89,032 employees in Germany overall (Dec. 31, 2020) Figures based on annual report 2020. 1 EBI
Slide 7: United States & Europe
Facts & figures United States & Europe Europe 45.6 mn mobile customers 7.0 mn broadband lines 5.1 mn IPTV, satellite, cable customers T-Mobile US € 11.3 bn revenue 102.1 mn branded customers € 3.9 bn EBITDA AL1 adjusted 81.4 mn postpaid customers 41,273 employees (Reporting date Dec. 31, 2020) 20.7
Slide 8: T-Systems
Facts & figures T-Systems € 4.2 bn revenue € 0.2 bn EBITDA AL1 adjusted 28,395 employees (Reporting date Dec. 31, 2020) Information technology and telecommunications services in all industries: automotive, finance, transport, retail & public sector Pioneer in cloud computing Corporate customers, mul
Slide 9: Group Development
Facts & figures Group Development Group Development is to actively manage and sustainably increase the value of selected subsidiaries and equity investments of DT Supported by more entrepreneurial freedom and shorter decision paths 6.8 mn mobile customers (TM NL) 0.7 mn broadband lines (TM NL) 35.7
Slide 10: We take responsibility
Corporate Responsibility We take responsibility Data privacy Diversity Sponsorship Leading role in data privacy & data security Leading role in societal and Commitment to culture & sport • Data privacy report & Security on the Internet diversity-related issues • Amateur & professional sports e.g., G
Slide 11: We take responsibility
Corporate Responsibility We take responsibility Sustainability & social commitment Groundbreaking projects Environmental and climate protection Group-wide climate protection target: 100% of Group’s e.g., CO2 reduction, efficient use of resources, circular electricity from renewable energy sources as
Slide 12: How we see ourselves
How we see ourselves It is in our nature to seek the company of others: humans need this interaction in order to move forward. Our network is an artery pumping life: fast, reliable, Sharing fosters closeness. It is the very reason we choose to and secure. It provides easy access to all who need it.
Slide 13: Our guiding principles
Our guiding principles Delight our Get things Act with respect Team I am T – Stay curious customers done & integrity Together – Count on me & grow Team apart Profile Strategy & Transformation Network, Products & Innovation Service & Brand 13
Slide 14: We are responsive
Vorstandsmitglieder Deutsche Telekom AG We are responsive Timotheus Höttges Birgit Bohle Chief Executive Officer (CEO) Adel Al-Saleh Board member for Human Resources & Legal Affairs, Deutsche Telekom AG Board member for T-Systems Labor Director @tim_hoettges @adel_al_saleh @bibohle linkedin.com/in/t
Slide 15: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 16: Our Ambition: Leading European Telco
Strategy Our Ambition: Leading European Telco Grow LEAD IN in Lead CUSTOMER EXPERIENCE customer experience LEAD INinTECHNOLOGY Lead technology LEAD Lead inINbusiness BIZ PRODUCTIVITY productivity One connectivity Integrated Secure ICT solutions & perfect service gigabit networks & big IoT Save for g
Slide 17: Our FMC+ strategy: Differentiate beyond speed
Lead in customer experience Our FMC+ strategy: Differentiate beyond speed … The “Plus” in FMC+ makes a difference “The broadband that can do more!” • Focus on our core business: seamless, integrated connectivity (FMC1) and connected services • More value for our customers by bundling connectivity an
Slide 18: … and strive for leadership in customer experience
Lead in customer experience … and strive for leadership in customer experience Loyalty needs a great and emotionalized customer “Moments of truth” along the customer journey experience illustrative • Best customer experience & fair treatment of our customers Ensure timely “Soften” 12 month promo Rew
Slide 19: …with integrated gigabit networks
Lead in technology …with integrated gigabit networks Our ambition is best fixed & mobile network Smart network rollout to fit investment goals • Push 5G and fiber rollout both in Germany and in our EU footprint: • In mobile (4G & 5G) we strive for a leading position in our markets • In fixed we inve
Slide 20: Strengthen competitiveness & digitalization in B2B
Lead in business productivity Strengthen competitiveness & digitalization in B2B Ambition: “Partner of choice in digitization” DT as a trusted partner with strong B2B brand and customer base, and a strong portfolio • Global connectivity solutions are the core of our value proposition for business cu
Slide 21: Drive efficiency…
Save for growth investments Drive efficiency… Key efficiency levers for DT Our efficiency levers are based on two pillars • Push self-service, reduce product complexity • Automate E2E processes (e.g. service bots) • Use data analytics for operations (e.g. predictive maintenance) • Focus central init
Slide 22: …to fund investments for future growth
Save for growth investments …to fund investments for future growth We save money to invest into the future DT’s innovation vehicles and focus areas Major investment areas Corporate Innovation Fund for internal CIF seed & acceleration topics • We heavily invest into our network (e.g. > 4 € bn annuall
Slide 23: Think digital – act simple with an agile Mindset
Simplify, digitalize, accelerate & act responsibly Think digital – act simple with an agile Mindset What does it take to make it work? Vision: simple, automated “one click” experience • Marketing & Sales: Push online channels & personalized offerings • Customer Service: Drive customer self-service (
Slide 24: Act responsibly both socially & environmentally
Simplify, digitalize, accelerate & act responsibly Act responsibly both socially & environmentally Keep adapting to consumer trends & social challenges “Act responsible” means … • Enable digital participation for customers and our society by fostering ... to develop ... to strenghten ... to achieve
Slide 25: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 26: Our best network 5G Fiber
Multi award-winner: Our best network 5G 30.000 mobile sites (GER) Fiber
Slide 27: Our best network at a glance (Germany)
Facts, figures, data Our best network at a glance (Germany) Fixed network Mobile network Up to 250 Mbit/s Up to 100 Mbit/s Up to 300 Mbit/s for 23.4 million households1 for 32.5 million households1 mobile surfing using LTE 98.2% LTE network coverage 17,000 new street cabinets mobile broadband spread
Slide 28: Our best network at a glance
Prizes and awards Our best network at a glance Best network coverage, bandwidth, and stability. Both fixed and mobile. • Broadband quality leader in mobile and fixed networks • Innovative products • Biggest bandwidths • Best network coverage Multi award-winner. • For the 6th time in a row: Deutsche
Slide 29: We offer the best network coverage, bandwidth, and stability
We offer the best network coverage, bandwidth, and stability. Both fixed and mobile. Network coverage Hybrid Vectoring Investments 5G Our LTE network reaches Our hybrid connection With our vectoring rollout, Der Ausbau breitbandiger We are a major driving force 98.1% of the population in combines th
Slide 30: The network of the future is setting the course
Network requirements are becoming more complex The network of the future is setting the courset The fiber optic and mobile networks in Germany require further expansion and construction. Bandwidth Network coverage User experience Devices Latency The number of broadband Complexity is spiraling – Virt
Slide 31: Products for our Consumers
Products for our Consumers MagentaEINS MagentaTV Magenta SmartHome
Slide 32: We have the best offers
Products and services for consumers We have the best offers We offer products and services that are innovative, safe, and simple too. MagentaEINS MagentaTV Magenta SmartHome We are always working on ways to It offers something for everyone: The control hub for the smart home. improve MagentaEINS. TV
Slide 33: Magenta EINS – Call, surf, watch TV, stream
Magenta EINS – A one-stop shop Call, surf, watch TV, stream. Numerous benefits always included. All from Deutsche Telekom. Better price & better performance • Save €5 per month on your cell phone bill • Twice the data volume • Flat from fixed line to all mobile networks • Twice the data volume also
Slide 34: Magenta TV: One for all
Magenta TV One for all Using MagentaTV our customers watch their favourite shows whenever they want – even on the go. Huge range of shows on more than 100 TV networks, more than 20 of which are in HD. Megathek – unique content included in MagentaTV. Originals and exclusives; the best of ARD & ZDF, t
Slide 35: Magenta Smarthome: Digitalization is reaching homes
Magenta Smarthome Digitalization is reaching homes With Magenta SmartHome, our customers have control over their home 24/7 – even when they’re on the move. Feel even more at home: Safety, energy savings, convenience, and the peace of mind that everything’s fine at home. More than 300 devices in one
Slide 36: Services for our Business customers
Services for our Business customers Security Digital Cloud & Connectivity Infrastructure
Slide 37: We have systematic approach: Our focus areas
We have systematic approach: Our focus areas WE Connectivity Digital ... make digitalization possible ... enable and operate multi-cloud environments ... offer modern security services based on Deutsche Telekom's best network Cloud & Security Infrastructure Profile Strategy & Transformation Network,
Slide 38: Digital
Digital • Smart Factory • IT Modernization • AI & Automation • SAP Solutions • New Work Solutions Shaping the future requires a reliable and • Digital Reliability competent provider of digital services, the Cloud, • Connected Mobility IoT, security and connectivity – with an agile and • Intelligent
Slide 39: We are digital by nature
We are digital by nature Corona warning app: Highly complex solution with many partners created in just 50 days Beijing Airport: Digital control of all processes Swiss Federal Railways: NOVA - One trip, one ticket RUD: Digitized chains thanks to Industrial Internet of Things Profile Strategy & Trans
Slide 40: Security
Security Deutsche Telekom Security GmbH is responsible for the global security of the Telekom Group and • Managed Cyber Defense provides the same professional protection to all • Cloud & Data Security other customers. From small businesses to DAX- • Network Security listed corporations and public au
Slide 41: Digitization needs Security
Digitization needs Security KAESER: Secure Enterprise Mobility Management Otto Group: Enterprise Risk Management State of Saarland: Modern, flexible and comprehensive encryption for state authorities Congstar: Security solution for data analysis on AWS platform Profile Strategy & Transformation Netw
Slide 42: Cloud & Infrastructure
Cloud & Infrastructure With our “Cloud First” strategy, companies • Multi-Cloud Environments: benefit from the experience of a provider of Private Cloud, Sovereign, Public Cloud • Cloud Migration Framework for SAP, non- multi-cloud orchestration and a cloud pioneer SAP and Mainframe with over 10 yea
Slide 43: Cloud is in our DNA
Cloud is in our DNA Valora – Private Cloud: We manage your cloud services in our own high-security data centers and support you in managing the cloud services of other providers. Continental – Public Cloud: We orchestrate your public cloud universe – in single and multi-cloud environments. European
Slide 44: Connectivity
Connectivity • (SD) WAN- / LAN-Services We connect people, data and applications. • Access: fixed line, mobile On the Deutsche Telekom network, in communications, M2M • Campus Networks (4G / 5G) accordance with European data protection law. • Mobile Devices & Accessories With the reliability of the
Slide 45: Connectivity is our basis
Connectivity is our basis Siemens: High-performance SD-WAN for digital transformation Osram: On the way to the smart factory with a 5G campus network and edge computing Uniper: Stable corporate network for high availability of business-critical applications VDM Metals: Tailor-made, secure MPLS netwo
Slide 46: Leading global major customers trust us
Leading global major customers trust us Long term customer In cooperation with: relationships and precise knowledge of the respective industry sectors are the basis of our success. More references and projects Profile Strategy & Transformation Network, Products & Innovation Service & Brand 46
Slide 47: We have the right partners on board
We have the right partners on board In cooperation with: > 500 prominent technology and industry partners, as well as numerous start-ups Profile Strategy & Transformation Network, Products & Innovation Service & Brand 47
Slide 48: Innovation at Deutsche Telekom
Agility Collaboration Focus Open to the new Innovation at Deutsche Telekom
Slide 49: Innovation at Deutsche Telekom
Innovation at Deutsche Telekom Long-term Innovation priorities backing our strategy Collaboration Lead in Best Connectivity Exp, Superior Entertainment Ott-like customer Working together Seamless & Unlimited Experience Home Experience experience across divisions Lead in Leading In 5g Technology Netw
Slide 50: Innovation in cooperation with Partners worldwide
Innovation in cooperation with Partners worldwide Group Partnering hub:raum TechBoost T-Labs Promoting innovation worldwide Innovation transfer from the world Partner for B2B innovation Research from the world’s best of start-ups business with startups universities Increase in revenue and differenti
Slide 51: Innovation topics contributing to strategic pillars
Examples Innovation topics contributing to strategic pillars Smart Home Edge Cloud Campus Networks Voicification Best Smart Home experience1 Cloud closer to devices & Exclusive networks increase Voicification to increase customers performance convenience Magenta Smart Home as integrated Edge cloud b
Slide 52: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 53: > 7 million
approx. 100 million customer contacts/year Digital service “Telekom hilft”, MagentaApp, VoiceID, … Award winner > 7 million Our service lines provisioned/year
Slide 54: Best customer service – Example: Germany
Best customer service Example: Germany Awards for outstanding customer Customer service Workload field service service • Awarded regularly: TÜV’s “good” seal of • 45 million phone calls per year • 18,000 on-site customer appointments per day approval for customer service • 9.5 million letters/faxes/
Slide 55: Our customer service is available everywhere in many different forms
Our objective is to offer the best customer service Our customer service is available everywhere in many different forms Our customer service is tailor-made, cross-channel, digital, yet has the personal touch. Reliable service partner Online channels Telekom Shop for consumers and business customers
Slide 56: Leading in the sector
Our range of customer service options Leading in the sector Dialog and service quality across digital contact channels MeinMagenta app • As a communications provider, we offer the best overall • MeinMagenta app is the most comprehensive service app from any telecommunications provider and tracking a
Slide 57: New services for our customers
Our range of customer service options New services for our customers My Telekom Chatbots Callback Voice ID WhatsApp MediaTransfer technician service • We tell the customer • Our digital service • Our Deutsche Telekom • Our customers can use • Quick, easy and • MediaTransfer is a when the service ass
Slide 58: Life is for sharing
Our brand positioning Life is for sharing We enhance people’s lives by enabling them to participate in communities and share special moments – everywhere in the world.
Slide 59: Brand positioning
BRAND ASPIRATION Brand How do we bring our promise to life? positioning BRAND PROMISE What is our mission? We help society to bridge We build a recognized digital the digital divide BRAND CORE company where people like to work We take a stance in societal issues Implicit customer benefit We reshape
Slide 60: “Let’s fall in love with magenta”
Our brand world “Let’s fall in love with magenta” Magenta – much more than just the DT company colour and the most important element of our brand appearance. For us Magenta goes one step further – it has become a real feeling to us. With our lifestyle products our employees show their pride and bran
Slide 61: Brand Value Increase
Brand Value Increase 2021 // US $ 51.1 bn. +500% Brand Value Ranking 2021 by Brand Finance plc, London 2007 // US $ 8.5 bn.
Slide 62: Most valuable European Telco Brand
Most valuable European Telco Brand Brand Value Ranking 2021 by Brand Finance plc, London # 23 # 89 # 91 # 339 # 335 62