eGain Corporation · NASDAQ:EGAN
eGain — Q1 2027 Earnings Presentation
24 slides from eGain's earnings presentation, November 2026
Slide 1: The Instruction Layer for Enterprise AI
I N V E S T O R P R E S E N TAT I O N The Instruction Layer for Enterprise AI Trusted knowledge and business guidance for enterprise AI Q1 Fiscal 2027 | November 2026 NASDAQ: EGAN
Slide 2: Safe harbor statement
Safe harbor statement This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the second quarter of fiscal 2027 and the fiscal year en
Slide 3: Growing AI customer adoption, supported by recurring revenue & cash
WHY EGAIN Growing AI customer adoption, supported by recurring revenue & cash 1 Category leader 2 Enterprise AI opportunity Named a Leader in Gartner’s first-ever Magic Quadrant Customer service is a major area of enterprise AI for Customer Service Knowledge Management Systems adoption. Reliable ans
Slide 4: Customer service is a major enterprise AI opportunity
THE OPPORTUNITY Customer service is a major enterprise AI opportunity THE PRESSURE TO SHOW AI ROI 56% of service leaders expect their pay to be tied to AI results, up from 23% $1.5T+ annual global spend on customer service and contact center operations* 78% plan to increase AI spending A large opera
Slide 5: eGain supplies trusted knowledge & business guidance to enterprise AI
WHAT EGAIN DOES eGain supplies trusted knowledge & business guidance to enterprise AI AI AGENTS & EXPERIENC ES Governed knowledge helps AI answer accurately and act Customer self-service • Contact center agent assist • Employee copilots • Voice agents • Any LLM consistently THE INSTRUC TIO N LAYER:
Slide 6: A Leader in Gartner's Inaugural Magic Quadrant for Customer Service KMS
CATEGORY LEADERSHIP A Leader in Gartner’s Inaugural Magic Quadrant for Customer Service Knowledge Management Systems 1 Category recognition Gartner’s inaugural Magic Quadrant evaluates Customer Service Knowledge Management Systems. 2 eGain is a Leader Positioned highest for Ability to Execute and fu
Slide 7: Customers are seeing compelling AI ROI
CUSTOMER RESULTS Customers are seeing compelling AI ROI COUNTRY FINANCIAL HEALTHFIRST ROGUE CREDIT UNION PHILIP MORRIS INTERNATIONAL 25% 72% 13% 64 home-office calls down in fewer misrouted calls, with shorter calls, with 98% of markets running on a the first month; 96% self- one source of answers f
Slide 8: US mega-bank has deployed eGain as enterprise knowledge platform
ENTERPRISE SCALE US mega-bank has deployed eGain as their enterprise knowledge platform serving 125,000 daily users and AI agents The challenge The eGain solution 125K daily users • Policies and procedures spread across multiple systems • One knowledge foundation across repositories • Limited change
Slide 9: eGain is the knowledge layer across existing platforms
COMPETITIVE POSITION eGain is the knowledge layer across existing platforms, delivering trusted and governed answers CRM & SERVICE CONTACT CENTER AI MODELS & AGENTS Why customers choose eGain Salesforce • ServiceNow • Genesys • AWS • NICE • Any LLM • In-house Vendor-neutral by design Microsoft • Zen
Slide 10: Recurring subscriptions expand with AI adoption
GROWTH STRATEGY & BUSINESS MODEL Recurring subscriptions expand with AI adoption 1 LAND 2 EXPAND 3 MONETIZE Win new customers focused Grow with knowledge Subscriptions and AI usage on customer service and CX centralization and AI use cases across functions Direct sales, self-service entry points and
Slide 11: Focused enterprise sales, supported by self-signup and partners
GO-TO-MARKET Focused enterprise sales, supported by self-signup and partners 1 2 3 4 Self sign-up Direct sales Partner channel Ecosystems Online entry point for Financial services: banks, credit Consulting, systems-integrator Connect to CRM and contact organizations and departments unions and insure
Slide 12: AI customers: now nearly three-quarters of SaaS ARR
HOW WE MEASURE THE TRANSITION AI customers: now nearly three-quarters of SaaS ARR The AI customer segment Customers on the AI-enabled platform. Metrics include all $54.5M 74% revenue or SaaS ARR from these customers. AI Customer ARR, up 11% YoY of Total SaaS ARR, up from 65% a year ago AI Customer A
Slide 13: Revenue and earnings above the high end of guidance
Q1 FY27 RESULTS Revenue and earnings above the high end of guidance Metric Q1 FY27 performance Quarterly context Total revenue $21.9M, down 7% YoY; above high end of guidance Legacy declines drove lower AI Customer revenue $14.4M, up 7% YoY; 66% of total revenue total revenue AI Customer ARR $54.5M,
Slide 14: FY27 outlook reflects growth investment and legacy revenue declines
OUTLOOK FY27 outlook reflects growth investment and legacy revenue declines Q2 FY27 FY27 (reiterated) FY27 priorities Total revenue $21.0 M – $21.5 M $84.5 M – $86.0 M Target approximately 20% AI Customer ARR growth AI Customer revenue $14.5 M – $14.8 M $59.5 M – $60.5 M Increase go-to-market invest
Slide 15: FY30 targets: AI customer growth drives total company growth
LONG-TERM MODEL FY30 targets: AI customer growth drives total company growth Metric FY26 FY30 target Investor takeaway AI Customer ARR $54M $100M – $120M 17–22% FY26–FY30 CAGR target Total SaaS ARR $75M $100M – $120M AI customers represent substantially all SaaS ARR AI as % of total ARR 72% ~100% Cu
Slide 16: Strong balance sheet funds growth and returns capital
CAPITAL ALLOCATION Strong balance sheet funds growth and returns capital Capital allocation priorities $71.3M cash and equivalents, no debt (Sept. 30, 2026) 1 Invest in AI Knowledge growth Product development and go-to-market to convert category leadership into AI customer ARR. Maintain liquidity 2
Slide 17: Investment case and milestones for execution
THE EGAIN INVESTMENT THESIS Investment case and milestones for execution 1 2 3 4 Enterprise AI Accelerate AI Return total Fund growth with needs trusted customer growth revenue to discipline knowledge growth Gartner recognition and FY27 objective: AI customer growth must $71.3M cash and no customer
Slide 18: Making AI work for the enterprise
Making AI work for the enterprise Thank you Investor Relations: Todd Kehrli, PondelWilkinson, Inc. | [email protected] © 2026 eGain Corporation. All rights reserved.
Slide 19: Appendix
Appendix LTM financial results, GAAP financials and reconciliations
Slide 20: GAAP P&L last 5 quarters
APPENDIX GAAP P&L last 5 quarters $ in thousands Q126 Q226 Q326 Q426 Q127 AI customer revenue 13,451 13,585 13,881 14,205 14,365 SaaS 21,900 21,799 20,917 20,670 20,842 Professional services 1,608 1,180 1,582 1,480 1,026 Total Revenue 23,508 22,979 22,499 22,150 21,868 Cost of revenue 5,831 6,172 5,
Slide 21: GAAP to Non-GAAP reconciliation
APPENDIX GAAP to Non-GAAP reconciliation $ in thousands Q126 Q226 Q326 Q426 Q127 Gross profit $17,677 $16,807 $16,505 $15,861 $15,920 Gross profit % 75% 73% 73% 72% 73% Stock-based compensation expense 95 133 149 151 153 Non-GAAP gross profit 17,772 16,940 16,654 16,012 16,073 Non-GAAP gross profit
Slide 22: GAAP to Non-GAAP reconciliation
APPENDIX GAAP to Non-GAAP reconciliation $ in thousands Q126 Q226 Q326 Q426 Q127 GAAP Cost of SaaS $4,171 $4,438 $4,532 $4,591 $4,648 Stock-based compensation expense - - - - - Non-GAAP cost of SaaS $4,171 $4,438 $4,532 $4,591 $4,648 GAAP Cost of professional services $1,660 $1,734 $1,462 $1,698 $1,
Slide 23: GAAP to Non-GAAP reconciliation
APPENDIX GAAP to Non-GAAP reconciliation $ in thousands Q126 Q226 Q326 Q426 Q127 $2,820 $2,336 $2,416 $1,304 $1,551 GAAP Net income 523 645 789 845 817 Stock-based compensation expense 1,350 - - - - Issuance of common stock warrant for services - - - - - Valuation allowance $4,693 $2,981 $3,205 $2,1
Slide 24: Balance sheet
APPENDIX Balance sheet $ in thousands Sep-30-2026 Jun-30-2026 $ in thousands as of: Sep-30-2026 Jun-30-2026 Current Assets Current Liabilities Cash and Cash Equivalents 71,304 73,336 Accounts Payable 1,657 2,486 Accounts Receivables 17,948 24,391 Accrued Expenses 9,235 8,877 Prepaid & Other C/A 3,60