Vaisala Oyj Class A · OMXHEX:VAIAS
Vaisala Oyj Class A — Investor Presentation (March 2004)
16 slides from Vaisala Oyj Class A's investor presentation, Mar 9, 2004
Slide 1: Vaisala Service Contract for DigiCORA Sounding Systems
Vaisala Service Contract For Vaisala DigiCORA® Sounding Systems
Slide 2: Structure of the Vaisala Service Contract
Structure of the Vaisala Service Contract Levels Options Operational Preventive Maintenance Support Custommized Services Level 1 24h Online Help Expedited Spare Part Level 2 Supply Field Engineer Call-out Level 3 © Vaisala 2004 | 9 March 2004 | Vesa Koivula | Page 2
Slide 3: Operational Support Level 1 (Core Contract)
Operational Support Level 1 (Core Contract) Level 1, Operational Support, is the entry level of the Vaisala Service Contract Operational Support provides assistance for daily operational routines with the following standard services: Some Someproducts products • Vaisala HelpDesk do not have do not h
Slide 4: Operational Support: Vaisala HelpDesk
Operational Support Level 1, Vaisala HelpDesk (open during office hours) Customer Answer Query Front Line cc: Sales Person Account Performer Management Voice (Service team) +358 9 8949 2789 New Case Responsible (Product Manager) HELPDESK Database Vaisala +358 9 8949 2790 (fax) in-house Fax or Email
Slide 5: Operational Support: Remote Diagnostics
Operational Support Level 1, Remote Diagnostics Remote Diagnostics is a service whereby: • Vaisala service engineers work together with the Customer to maintain the Customer’s sounding system using remote access technology Technical problems are assessed and resolved on-line, saving time and money O
Slide 6: Operational Support: Software Upgrades
Operational Support Level 1, Software Upgrades Vaisala provides the customer with software and documentation upgrades for his sounding system: • E.g. when a new DigiCORA® software release Some Someproducts productsdodo is available, we send the customer the not nothave havesoftware, software, softwa
Slide 7: Operational Support: Ground Check Set Calibration
Operational Support Level 1, Ground Check Set Calibration Ground Check Set Calibration is a service which: • Ensures that the Vaisala Ground Check Set GC25, used with the Vaisala RS92 Radiosonde, is correctly calibrated Vaisala sends the customer: • A new PT100 sensor unit according to the calibrati
Slide 8: Expedited Spare Part Supply
Expedited Spare Part Supply Level 2 Expedited Spare Part Supply Service includes: • Guaranteed spare part availability, over and above those parts included in the original purchase contract • Spare parts at a reduced price – discounts of up to 50% when the original parts are returned to Vaisala in r
Slide 9: Expedited Spare Part Supply: Dispatch
Expedited Spare Part Supply Level 2 Once a request for spare parts is received, the order is handled and spare parts are dispatched: • Within 24 hours (usually) • Guaranteed: the next business day – May be dispatched from any Vaisala depot as defined in the Vaisala Service Contract (Without this ser
Slide 10: Field Engineer Call-out
Field Engineer Call-out Level 3 Response to Field Call-outs: • Guaranteed response time relative to site accessibility Service and Maintenance engineer dispatched: • Usually: within 48 hours • Guaranteed: within 3 business days (Without this service, the dispatching of a field engineer is dependent
Slide 11: Field Engineer Call-out: Site Visit
Field Engineer Call-out Level 3 - Site visit Top-priority technical support at the customer’s site • Immediate action is taken by Vaisala specialists to identify and locate the source of a problem and to get the sounding system operational as soon as possible Corrective Maintenance by the Vaisala fi
Slide 12: 24h Online Help
24h Online Help Option Vaisala Service Team at the ready! 24h Online Help offers: • Guaranteed availability of telephone service in English to solve mission-critical problems with "the equipment" 24h Online Help gives: • Advice and answers your operational or technical questions (requiring expert kn
Slide 13: 24h Online Help: Contact Routing
24h Online Help Option Customer Having a Vaisala Service Contract including 24h Online Help Phone Call phone call +358 40 --- ---- FAX 24h Hotliner +358 - --- ---- HELPDESK SMS Text Database message Routing service Text message routing service 24h E-MAIL email email Online Help [email protected]
Slide 14: Preventive Maintenance
Preventive Maintenance Option Preventive Maintenance consists of regular system maintenance at the customer site • Checking the condition of the equipment • Functional check of the equipment • Provision and replacement of wearing parts (if any) • Writing a maintenance report Regular service operatio
Slide 15: Customized Services
Customized Services Option Customized Services are designed with you in order to maximize the performance of your Vaisala sounding system: • Proactive system monitoring – Vaisala engineering support can monitor the performance of your equipment, ensuring that it is properly configured and running sm
Slide 16: Structure of the Vaisala Service Contract
Vaisala Service Contract Levels Options Operational Preventive Maintenance Support Custommized Services Level 1 24h Online Help Expedited Spare Part Level 2 Supply Field Engineer Call-out Level 3 © Vaisala 2004 | 9 March 2004 | Vesa Koivula | Page 16