ING Groep N.V. · EURONEXT:INGA
ING Groep — Investor Day (April 2009)
10 slides from ING Groep's investor day presentation, Apr 9, 2009
Slide 1: The future of Retail Banking
The future of Retail Banking ING Investor Day Eli Leenaars Executive Board Member Rotterdam – 9 April 2009 www.ing.com
Slide 2: Key messages
Key messages • Consumer trends, which are the basis of our strategy to strive for simplicity, convenience and cost leadership, remain unchanged • The crisis reinforced these trends while adding risk and capital dimension • Two years ago we combined our strengths into a new distinctive model that bec
Slide 3: Consumer trends underpin our strategy of simplicity, convenience and cost leadership
Consumer trends, which are the basis of our strategy to strive for simplicity, convenience and cost leadership, remain unchanged Customers are in charge Technology • Need for simple products and easy • Changes the way we interact: 24 hour transactions access, no time zone via internet • Need for tra
Slide 4: The crisis reinforced these trends while adding a risk and capital dimension
The crisis reinforced these trends while adding a risk and capital dimension Credit Crisis Liquidity Crisis Trust Crisis Customer Banks • Priority to safety • Lower margin on savings (fight for retail deposit) • Mistrust towards banks’ sale practices • Less risk or better priced • Request: • Higher
Slide 5: A new distinctive model became the basis of our strategy
Two years ago we combined our strengths into a new distinctive model that became the basis of our strategy ING Skills Model Strategy • Postbank • Internet-first model • Mature Markets: Execution • Customer • Cost leadership intelligence • Internet-first • Easy transactions model • Internet marketing
Slide 6: Transformation initiatives in the Benelux give ING a head-start
Transformation initiatives in the Benelux are underway and give ING a head-start on competitors The Netherlands: Merging ING Bank and Postbank Benefits • Lean and flexible cost 16/05 01/01 02/01 7&8/02 16/05 01/06 structure … 2007 2008 2009 2009 2009 2009 2011 • Further income upside Key One system
Slide 7: In CEE markets ING is evolving to the same model
In CEE markets ING is evolving to the same model to ultimately reach leadership positions Poland - Optimising Romania – An innovative business model Turkey – Integrating in ING distribution Group • New • Fairly priced products covering the basic needs • Multi-channel marketing branches/visualisation
Slide 8: Short-term emphasis on costs, derisking and deleveraging
The short-term emphasis is on costs, derisking and deleveraging Costs • Group wide cost reduction program in 2009: EUR 1 billion • Contribution of Retail Banking: EUR 150 million • Decrease in FTEs: 800 in Retail Banking • 550 FTE reduction already realised Funding • Prioritise to deposit growth • M
Slide 9: ING Retail: large, stable profit contribution from the Benelux
ING Retail: large, stable profit contribution from the Benelux Revenue ING Retail '02-'08 * Cost ING Retail '02-'08 * CAGR: 4.7% Retail Banking Benelux CAGR: CAGR: 3.9% 2.2% 4,580 5,062 5,796 6,002 6,396 6,333 4162 4,814 4,773 3,930 3,648 3,703 3,829 3,613 3,526 3,540 3,520 3,577 3,307 3,170 3,173 2
Slide 10: Forward-looking statements disclaimer
Certain of the statements contained herein are statements of future expectations and other forward-looking statements. These expectations are based on management's current views and assumptions and involve known and unknown risks and uncertainties. Actual results, performance or events may differ ma