Digital Workforce Services Oyj · OMXHEX:DWF
Digital Workforce Services Oyj — AI and Automation Summit, Atlanta 2024
41 slides from Digital Workforce Services Oyj's conference presentation, Apr 17, 2024
Slide 1: AI and Automation Summit: Redefining Knowledge Work
Aland ~ Automation Summit: @ Redefining Knowledge Work APRIL 17TH / 2024 | ATLANTA, GEORGIA © DIGITAL WORKFORCE” Sema+4.ai
Slide 2: Event agenda
3.00 pm – 4.00 pm Registration & networking 4.00 pm – 4.30 pm “Automating Knowledge Work" - Sema4.ai founders discuss the impact of AI on automating knowledge work and what practitioners need to know about it today. 4.30 pm – 5.00 pm “Innovations in Business Automation" – Karri Lehtonen from Digital
Slide 3: Automating Knowledge Work
AI & Automation Summit Automating Knowledge Work Rob Bearden Suds Menon Co-Founder Co-Founder CEO CPO Sema4.ai Confidential
Slide 4: Our Combined Opportunity
Our Combined Opportunity Build on the Unlock Intelligent AI Create the next success of Agents with Gen AI, generation of end- automation in the LLMs and Open to-end automation enterprise Source Sema4.ai Confidential
Slide 5: Sema4.ai Mission
Sema4.ai Mission Build, Run, Enable an Enterprise management and Manage open source through a Intelligent AI Agents ecosystem central control plane Sema4.ai Confidential
Slide 6: What can AI agents do for you?
What can AI agents do for you? Evolve beyond robotic record- Enable consequential, business and-replay use cases critical, high-value use cases Simple unattended workflows Collaborate with human experts to deliver better with fixed data elements outcomes with scalable economics. Structured Structure
Slide 7: Agent & Action Lifecycle
Agent & Action Lifecycle Build Publish Manage Studio Control Room ReMark Shared Gallery Configuration Monitoring Sema4.ai Desktop Private Gallery Deployment IAM Sema4 Agent Deploy User Chat UI Agent Compute Environment (ACE) Open GPTs User Running Agents Running Actions Custom App / API Sema4.ai Con
Slide 8: Example Use Case: Export Compliance
Example Use Case: Export Compliance Agents help global electrical equipment manufacturer comply with changes to export regulations. Browser automation, document intelligence, context lookup, content generation. Watch Get Summarize & Identify Impact Get Delta Verify Customer Impact Create Policy Draf
Slide 9: Why AI Agents
Why AI Agents Collaborate Reason Act Actions inject context Reasoning loops extract Familiar human-agent and achieve outcomes intent and create a plan interaction Sema4.ai Confidential
Slide 10: Sema4 AI Agents
Sema4 AI Agents AI Agents transform how work is delivered ● Built around your enterprise data and runbooks ● Capable of cognitive reasoning, planning, and decision- making ● Drives decision-making that incorporates all your unstructured data on your enterprise systems ● Suitable for automating compl
Slide 11: What Makes Sema4 AI Agents Unique
What Makes Sema4 AI Agents Unique User Voice / Chat Slack Teams API Builder Open GPTs & Planning Context Engine Vector Store LLM Engine Engine Builder Automation & Action Framework Trust Security, Governance, Trust, Validation & Observability Sema4.ai Confidential
Slide 12: Agents for the Enterprise
Agents for the Enterprise Your data remains in Optimized for use with Enterprise Ready your control your LLMs Supports Your data, your secrets, Designed for comprehensive security your VPC. Period. compatibility with models including SSO, variety of LLMs, Observability, cost including your own. mana
Slide 13: AI Actions Gallery
AI Actions Gallery Get payment status Create a new subscription Run a Stored Procedure Run a predefined insert query Fill and submit an online form BS4 Get content from a page Get last orders by customer How many items are available? Get content from a Sheet Write a new row to a Sheet Fill PDF templ
Slide 14: Template Agents
Sema4.ai om 3? GetStarted Agents ) Agents Kickstart your project with pre-built agents that already include Al actions and ready to be deployed, D Actions %_ Dashboard Template Agents Kickstart your project with pre-built agents that already include Al actions and ready to be deployed. HR Admin Agen
Slide 15: Create an Agent
Sema4.ai 7 Get Started 83. callery QQ MyAgents D MyActions 2% Dashboard Create an Agent @ Purpose Define te purpose ofthis agent. [o} Description Describe the tasks thatthe agent © ‘Choose LLM Select te Large Language Model (LUM) that wit supe Actions Apply pre-configured or buld a new Q Search You
Slide 16: Compliance Agent in action
Sema4.ai x7 GetStarted 33. Gallery Q Agents g Jon 1=June 5, 2024 © Logistics Agent © Buyers Agent o © Regulatory Agent 2 © Customer Agent D Actions %5 Dashboard © top ® Settings © Compliance Agent © BIS task 7 © BIS task 6 © BIS task 5 BIS task 4 ° ° BIS task 3 © BIS task 2 © BIS task1 + New Task Co
Slide 17: How to get started?
How to get started? Schedule an AI Agent Use Case Workshop Check out our AI Actions Gallery Identify a good agent use case Sema4.ai Confidential
Slide 18: Event agenda
3.00 pm – 4.00 pm Registration & networking 4.00 pm – 4.30 pm “Automating Knowledge Work" - Sema4.ai founders discuss the impact of AI on automating knowledge work and what practitioners need to know about it today. 4.30 pm – 5.00 pm “Innovations in Business Automation" – Karri Lehtonen from Digital
Slide 19: Innovations in Business Automation
in Business Automation AI AND AUTOMATION SUMMIT, ATLANTA 2024
Slide 20: Key Facts at a Glance
Key Facts at Glance Highest Strong Industry Scores in Expertise Vision Innovation # Clients 11 200+ Offices Process automation Healthcare Public sector Finance Manufacturing specialists Software Pricing flexibility and assets and IP transparency 250 Large customers globally 5000+ Processes automated
Slide 21: Hyperautomation definition (Gartner 2023)
Hyperautomation is a business-driven, disciplined approach that involves the orchestrated use of multiple technologies to identify, vet and automate business processes. Gartner 2023 21 Digital Workforce Services
Slide 22: Business value comes from less than 10 core process workflows
70% Business value comes from <5% However, less than 5% of job less than 10 core process roles can be directly workflows automated 50% Of today's work activities McKinsey & Company will be automated by 2025 23 Digital Workforce Services | Confidential
Slide 23: Unlocking Value Across Enterprise Maturity Stages
Unlocking Value Across Enterprise Maturity Stages Automating Automating Cognitive Business Functions E2E Business Processes Automation 1 2 3 4 5 6 Source: Workato Automating Automating Automating Tasks Apps Business Decisions Only 5% of job roles can be fully 50% of work activities can potentially b
Slide 24: Gartner's Core Hyperautomation Architecture
Gartner’s Core Hyperautomation Architecture Hyperautomation Reference Architecture Process Business Process Decisions Cases Mining BPA – Business Process Automation Decision Automation Case Management Data Services RPA IDP iPaaS Task Automation Document Ingestion Service Integration Source: Gartner
Slide 25: Gartner's Extended Hyperautomation Architecture
Gartner’s Extended Hyperautomation Architecture Hyperautomation Reference Architecture Including Specialist Tooling GenAI DXP MXDP LCAP Analytics/ LLMs for Digital Custom Custom BI BPA Exp Apps Apps AIML Process Business Process Decisions Cases Mining BPA – Business Process Automation Decision Autom
Slide 26: The emergence of generative AI (GenAI)
The emergence of generative AI (GenAI) • The largest share of total impact Success follows when leaders embrace will be in customer care and sales, an operating model that leverages the which together account for strengths of both humans and approximately 70 percent of total impact. machines • Custo
Slide 27: Your business reprogrammed
Your business reprogrammed: by approaching top down you operational journeys Support Front Office Back Office functions 1 Journey Operations • Orchestrate operational journeys using - Case Management (CMMN) Processes Dozens of Processes • Connect different resources using - Business Process Automati
Slide 28: The most significant productivity gains happen when
The most significant productivity gains happen Productivity gains when TASK AUTOMATION ORCHESTRATION OF CUSTOMER JOURNEYS is delivered to 20% 70-90% at – every time 30 Digital Workforce Services
Slide 29: How to decide which technology to use
How to decide which technology to use End-to-End Process Execution and Orchestration BPA Process Task Process Task Legacy System SAP Manual Task System Task Create a uniffied UI with LCAP Automated Task App 1 Legacy App 3 System Assign task to the right expert Integrate with RPA/AI bots 32 Digital W
Slide 30: Challenges our customers have and how automation is solving them
Challenges our customers have and how automation is solving them Purpose of Automation Type of Automation, Technology Benefits Migrating 1M+ documents from legacy Task automation: RPA Error-free, speed, avoiding systems to new routine work Processing sustainability certificates Improved efficacy and
Slide 31: Large Healthcare Provider: HR data migration
Large Healthcare Provider Industry: Healthcare Value delivered: Process automated: Data migration to a new HR system Services delivered: Robotic Process Automation CHALLENGE ~10,000 transfers HR & payroll information of ~10,000 persons Ensuring a smooth start for a newly formed organization created
Slide 32: Large Healthcare Provider: ER registration and triage
Large Healthcare Provider Industry: Healthcare Process automated: ER patient registration and triage Value delivered: Services delivered: Robotic Process Automation and Business Process Automation CHALLENGE ~500,000 patients Improved patient experience Reducing triage times and improving the overall
Slide 33: Globally Leading Stock Exchange
Globally Leading Stock Exchange Industry: Finance Process automated: Tax processes (multiple) Value delivered: Services delivered: Business Process Automation for processes consisting of intelligent automation and human tasks CHALLENGE Time consuming and costly manual processes in the company’s glob
Slide 34: Multinational manufacturing company
Multinational manufacturing company Industry: Manufacturing Process automated: Order intake process Services delivered: Business Process Automation for Value delivered: processes consisting of OCR, AI, RPA and human work CHALLENGE Large volume of unstructured orders coming into SSC in multiple diffe
Slide 35: The most significant productivity gains happen when
The most significant productivity gains happen when is delivered to at – every time 38 Digital Workforce Services
Slide 36: Digital Workforce Services
39 Digital Workforce Services
Slide 37: Karri Lehtonen, Head of Sales - North America
Karri Lehtonen, Head of Sales - North America [email protected] 40 Digital Workforce Services
Slide 38: Event agenda
3.00 pm – 4.00 pm Registration & networking 4.00 pm – 4.30 pm “Automating Knowledge Work" - Sema4.ai founders discuss the impact of AI on automating knowledge work and what practitioners need to know about it today. 4.30 pm – 5.00 pm “Innovations in Business Automation" – Karri Lehtonen from Digital
Slide 39: AI-Driven Transformation
AI-Driven Rob Bearden Transformation Sema4.ai Co-Founder & CEO Fireside Chat Rachel Maness Align Technology Product Manager, Automation & AI Sema4.ai Confidential
Slide 40: Digital Workforce Services
43 Digital Workforce Services
Slide 41: Digital Workforce Services
44 Digital Workforce Services
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