Permanent TSB Group Holdings PLC · EURONEXT:PTSB
Permanent TSB — Irish Life & Permanent — Davy Irish Equity Market Conference 2006
24 slides from Permanent TSB's conference presentation, May 18, 2006
Slide 1: Irish Life Retail
Davy Irish Equity Market Conference Irish Life Retail Kevin Murphy Chief Executive - Ireland Retail London 18th May 2006
Slide 2: Retail: Products, Distribution, Market
Retail Products Distribution Market •j Packaged Investment Products • Savings • Pensions • Brokers • Individuals • Bonds • Sales Force • Co.Directors •j Protection Products • Mortgage • Family • Bancassurance • Self-employed • Employees 1 Davy Irish Equity Market Conference
Slide 3: Size of Market - Products
Size of Market - Products Sales* €m Savings 105 (10%) Pensions 495 (46%) Investment bonds 288 (27%) Protection 176 (17%) 1,064m *APE basis 2 Davy Irish Equity Market Conference
Slide 4: Size of Market - Distribution
Size of Market - Distribution Sales* €m Brokers 468 (44%) Sales Force 213 (20%) Bancassurance 383 (36%) 1,064m *APE basis 3 Davy Irish Equity Market Conference
Slide 5: Distribution/Product Mix
Distribution/Product Mix Brokers 20% 50% 30% Bancassurance 30% 35% 35% Direct 45% 45% 10% Life Pensions Investment Bonds 4 Davy Irish Equity Market Conference
Slide 6: Recent Market History
Recent Market History €m 1200 Equity Bull Market Equity Market crash 1000 800 Retail Life Market Sales 600 400 SSIA’s Economic Recovery 200 & Mortgage Boom 0 1999 2000 2001 2002 2003 2004 2005 5 Davy Irish Equity Market Conference
Slide 7: Market outlook positive
Market outlook positive • j Strong demand for mortgages • j First timers - rising incomes, asset values and inherited wealth • j Pensions from small company owners • j SSIA maturities in 2006/2007 6 Davy Irish Equity Market Conference
Slide 8: Irish Life Market Share
Irish Life Market Share • j Retail Market Share 22.6% in 2005 Share winners/losers over last 5 years Irish Life +6.5% Bank of Ireland +4.4% Ark Life -7.4% Hibernian -4.4% 7 Davy Irish Equity Market Conference
Slide 9: Why?
Why? Distribution Technology Brand Reach Point of Sale Customer Proposition Depth After sales service Investment story 8 Davy Irish Equity Market Conference
Slide 10: Distribution Reach & Depth
Distribution Reach & Depth Direct Sales Brokers Bancassurance Onesource Institutions Productivity Segmentation Buy in Selling Direct Selling ptsb & Process from Bank Sales process process 9 Davy Irish Equity Market Conference
Slide 11: Technology Investment
Technology Investment • Electronic Sales Process • Professional consultation replaces traditional sales process • Engaging customer experience • Every activity measured CRM • Fully integrated with Call Centre • Online application and underwriting • High quality service experience • Trebling new busi
Slide 12: Brand - Treating Customers Fairly
Brand -Treating Customers Fairly Product Transparency • Only financial company in Ireland or UK to have “Plain Englished” full product range. Needs-based advice • Award winning Siebal point of sale advice process • 94% of customers say they would recommend Customer Satisfaction • Focus on doing best
Slide 13: Brand - Investment Competence
Brand - Investment Competence •j ILIM - Moneymate Awards •j Fidelity •j Bloxham •j Property 12 Davy Irish Equity Market Conference
Slide 14: Brand - Promoting Consensus
Brand - Promoting Consensus 13 Davy Irish Equity Market Conference
Slide 15: Retail Strategy
Retail Strategy Distribution Market Share Gains + + Technology Growth in Value of + New Business Brand 14 Davy Irish Equity Market Conference
Slide 16: Retail 2005 Delivery
Retail 2005 Delivery 2005 Sales +33% Market Share +1.4% Life VNB +72% 15 Davy Irish Equity Market Conference
Slide 17: Sales 2005 - Distribution Mix
Sales 2005 - Distribution Mix €m % Brokerage 82 +41% Ptsb 66 +20% Institutions 21 +67% Direct Business 69 +30% Total 238 +33% 16 Davy Irish Equity Market Conference
Slide 18: Sales 2005 - Driving Forces
Sales 2005 - Driving Forces External Retail Results Construction Boom + Protection Service = Protection up 26% First Timers + Bancassurance Activity = Investment Bonds up 29% New Wealthy + Pensions Speculation = Pension up 36% Investment Performance + New pension Plan = Brokerage up 41% 17 Davy Iris
Slide 19: Outlook 2006
Outlook 2006 • j Mortgages External Retail Results • j New distribution Very Positive • j New wealth • j SSIAs 18 Davy Irish Equity Market Conference
Slide 20: Demographics drive mortgages
Demographics drive mortgages '000 Over 25 Com pletions (rhs) '000 100 100 80 Housing Supply & Demand 80 60 60 40 40 20 20 0 0 1971 1976 1981 1986 1991 1996 2001 2006 2011 2016 21 Davy Irish Equity Market Conference
Slide 21: Adding Retail Distribution
Adding Retail Distribution 20 Davy Irish Equity Market Conference
Slide 22: New Wealth boosts pensions
New Wealth boosts pensions 450 Pension Fund 400 Spending by Income Decile Domestic Services Hotels & Expenditure Abroad 350 Private Health Insurance 300 Meals Away from Home 250 Clothing & Footwear 200 Entertainment Mortgage Repayments & Home Insurance 150 Personal Services 100 Food 50 Rent & Other
Slide 23: SSIA opportunity
SSIA opportunity 22 Davy Irish Equity Market Conference
Slide 24: Irish Life Retail
Davy Irish Equity Market Conference Irish Life Retail Kevin Murphy Chief Executive - Ireland Retail London 18th May 2006
Irish Life & Permanent — Davy Irish Equity Market Conference 2006 on 6ix