Swiss Re Ag · SIX:SREN
Swiss Re — EMEA Claims Conference 2018
13 slides from Swiss Re's conference presentation, Mar 7, 2018
Slide 1: Smart Homes
Restricted - do not distribute beyond defined distribution list or make copies Smart Homes EMEA Claims Conference 2018 Rueschlikon, 7th of March Cecilia Sevillano
Slide 2: Why will people get connected?
Restricted - do not distribute beyond defined distribution list or make copies Why will people get connected? Penetration of devices Households with Security Utilities Wellness Appliances A/V > USD100k income are: 8,0% 7,0% 2.5x 6,0% more likely to be connected 5,0% 4,0% 3,0% 3x more likely to 2,0%
Slide 3: Main barriers of adoption
Restricted - do not distribute beyond defined distribution list or make copies Main barriers of adoption Interested Non-Users’ reasons for not purchasing Price Technology & Usability Privacy & Security Need 66% 39% 27% 22% Too expensive Not sure how well it works Concerned about privacy Didn’t see t
Slide 4: Market worth $4.7bn by 2019
Restricted - do not distribute beyond defined distribution list or make copies Market worth $4.7bn by 2019 Penetration 29% In 2014, 1% of households in Europe were NA EU connected, compared to 6% in the US. By 2019, smart home penetration is 13% expected to rise to 13% and 29% 6% respectively. 1% 20
Slide 5: Overall impact into personal property market
Restricted - do not distribute beyond defined distribution list or make copies Overall impact into personal property market Estimates Escape of water, theft and fire, which are source of around 50% of claims will be mitigated by implementing connected devices. Source: ICEA, McKinsey; Strategy Analyt
Slide 6: Evolution of insurance
Restricted - do not distribute beyond defined distribution list or make copies Evolution of insurance Connectivity is shifting the household insurance business from claims handling to preventive services The change in customer’s behaviours, expectations and risk compels insurance to transform. Peopl
Slide 7: Emerging business models
Restricted - do not distribute beyond defined distribution list or make copies Emerging business models Defining the emerging business model is one of the main challenges that insurers are facing The shaping of the business model is influenced by the positioning of non-insurance players within the S
Slide 8: The Lifestyle Insurance
Restricted - do not distribute beyond defined distribution list or make copies The Lifestyle Insurance Looking beyond Homes What does it mean What does it mean for LIFESTYLE INSURANCE for consumers? insurers? On Market Growth demand Traditional “Omnibus insurance Evolution of insurance… ” UW profita
Slide 9: Claims Evolution
Restricted - do not distribute beyond defined distribution list or make copies Claims Evolution From this: To this: Technology is now playing big role in claims handling EMEA Claims Conference 2018 | Rueschlikon, 7th of March | Cecilia Sevillano 9
Slide 10: Customer engagement: How could connectivity improve the customer journey?
Restricted - do not distribute beyond defined distribution list or make copies Customer engagement: How could connectivity improve the insurance’s customer journey experience? Break-out session Customer Premium Maintenance. Assistance Prevention Claims Claims Renewal acquisition payment services ale
Slide 11: EMEA Claims
Restricted - do not distribute beyond defined distribution list or make copies EMEA Claims Conference 2018 | Rueschlikon, 7th of March | Cecilia Sevillano 11
Slide 12: EMEA Claims
Restricted - do not distribute beyond defined distribution list or make copies EMEA Claims Conference 2018 | Rueschlikon, 7th of March | Cecilia Sevillano 12
Slide 13: Legal notice
Restricted - do not distribute beyond defined distribution list or make copies Legal notice ©2018 Swiss Re. All rights reserved. You are not permitted to create any modifications or derivative works of this presentation or to use it for commercial or other public purposes without the prior written p