Deutsche Telekom AG · XETR:DTE
Deutsche Telekom — Investor Presentation (2024)
73 slides from Deutsche Telekom's investor presentation, Jul 12, 2024
Slide 1: Deutsche Telekom Company presentation 2024
Deutsche Telekom Company presentation 2024
Slide 2: Disclaimer
Disclaimer This presentation contains forward-looking statements that reflect the current views of Deutsche Telekom management with respect to future events. These forward-looking statements include statements with regard to the expected development of revenue, earnings, profits from operations, dep
Slide 3: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 4: Our keyfacts
Our keyfacts 199,652 25.4 mn employees worldwide* fixed-network lines € 112.0 bn revenue in 2023 22.0 mn broadband customers 252.2 mn mobile customers Figures based on annual report 2023. * Reporting date December 31, 2023
Slide 5: Deutsche Telekom Profile
Deutsche Telekom Profile Customers Markets Numbers Employees & responsibility • 252.2 mn mobile customers • Present in > 50 countries • Revenue € 112.0 bn • Employees worldwide: 199,652 • 25.4 mn fixed-network lines • Germany, Europe and the USA: • Adjusted EBITDA AL € 40.5 bn (Reporting date Dec. 3
Slide 6: Germany
Germany Facts & figures 61.4 mn mobile customers 15.0 mn broadband customers 4.3 mn IPTV customers incl. satellite € 25.2 bn revenue € 10.2 bn EBITDA AL adjusted 59,709 employees (Reporting date Dec. 31, 2023) 78,600 employees in Germany overall (Dec. 31, 2023) Figures based on annual report 2023. P
Slide 7: United States & Europe
United States & Europe Facts & figures Europe 47.9 mn mobile customers 7.0 mn broadband customers 4.3 mn IPTV, satellite, cable customers T-Mobile US € 11.8 bn revenue 119.7 mn branded customers € 4.1 bn EBITDA AL adjusted 98.1 mn postpaid customers 32,932 employees (Reporting date Dec. 31, 2023) 21
Slide 8: T-Systems
T-Systems Facts & figures € 3.9 bn revenue € 0.3 bn EBITDA AL adjusted 26,036 employees (Reporting date Dec. 31, 2023) Information technology and telecommunications services in all industries: automotive, finance, transport, retail & public sector Pioneer in cloud computing Corporate customers, mult
Slide 9: $73.3 Billion: Most valuable German brand of all time
Most valuable german brand of all time GLOBAL TOP 10 #1 MOST VALUABLE #9 OF THE MOST VALUABLE GERMAN BRAND MOST VALUABLE TELECOMS BRAND OF ALL TIME GLOBAL BRANDS IN THE WORLD INCREASE BRAND VALUE OF 17% UP TO PLUS 84% FROM 2021 – 2024 $ 73.3 BILLION 2021 2022 2023 2024 Source: Brand Finance Global 5
Slide 10: We take responsibility
We take responsibility Corporate Responsibility Sustainability Groundbreaking projects Environmental and climate protection Group-wide climate protection target: e.g., CO2 reduction, efficient use of 100% of Group’s electricity from renewable resources, circular economy, sustainable energy sources s
Slide 11: We take responsibility
We take responsibility Corporate Responsibility Social commitment Groundbreaking projects Digital Participation “Media, sure! But secure.”: Connection of media and democratic #TAKEPART – No hate speech, offers literacy promoting competent use of media among 9- to 99-year-olds Digital Responsibility
Slide 12: We take responsibility
We take responsibility Corporate Responsibility Diversity, Equality and Inclusion Data privacy Sponsorship Leading role in societal and Leading role in data privacy & data security Commitment to culture & sport diversity-related issues • Data privacy report & Security on the Internet • Amateur & pro
Slide 13: Employer Deutsche Telekom
Employer Deutsche Telekom Employer Branding Facts & our Awards (Selection) employer positioning Welcome to Growthtopia, approx. 78.600 Employees in Germany Leading Employer 2023 not a destination but a journey. 4.908 Dual students/ trainees Best apprenticeship employer 2023 Take part in an ever-evol
Slide 14: We won't stop until everyone is connected.
We won’t stop until everyone is connected. It is in our nature to seek the company of others: humans Our network is an artery pumping life: fast, reliable, need this interaction in order to move forward. Sharing and secure. It provides easy access to all who need it. fosters closeness. It is the ver
Slide 15: Our guiding principles
Our guiding principles Delight our Get things Act with respect Team I am T – Stay curious customers done & integrity Together – Count on me & grow Team apart Profile Strategy & Transformation Network, Products & Innovation Service & Brand 15
Slide 16: We are responsive
We are responsive Timotheus Höttges Birgit Bohle Chief Executive Officer (CEO) Dr. Ferri Abolhassan Board member for Human Resources & Legal Affairs, Deutsche Telekom AG Board member for T-Systems Labor Director linkedin.com/in/timhöttges linkedin.com/in/ferriabolhassan linkedin.com/in/birgit-bohle
Slide 17: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 18: Our strategy: Leading Digital Telco
Our strategy: Leading Digital Telco Grow Lead in digital life & work Lead in business productivity Magenta Advantage Best convergent networks+ Software-defined, secure, global New business models & perfect service networks, IoT & digitalization based on DT assets Build & scale Telco as a platform Cl
Slide 19: Best convergent networks+ & perfect service
Best convergent networks+ & perfect service Convergent Personalized Network+ & omnipresent & context-aware Our ambitions 2024e FMC ≈ 10 mn households Industry leading growth in branded postpaid • Connectivity through the eyes • Customers get the • Selected services make the customers of customers, n
Slide 20: Software-defined, secure, global networks
Software-defined, secure, global networks IoT & digitalization Software- Global “Security defined connectivity by Design” Our ambitions 2024e 2 ≈+ % B2B revenue CAGR ≈2 ≈x2 B2B market share • End-to-end cloud-native, • Partner of choice for • Security as integral part of modular network services mul
Slide 21: T-Systems: Leading European IT service provider
T-Systems: Leading European IT service provider with best technology and industry expertise Industry multi-cloud & Focused capabilities Local presence with digital solutions and innovation global footprint Our ambitions 2024e Public cloud > 10% revenue CAGR Digital enabler 2 + % revenue CAGR • Lead
Slide 22: New business models based on DT assets
New business models based on DT assets Our ambitions 2024e Leverage digital Core reach with partners #1 business “Magenta • DT as digital platform App penetration 73% GER trusted brand to scale partners 80% EU Advantage” • Strengthen customer loyalty & enable additional revenue Brand preference≥ Our
Slide 23: Build & scale Telco as a platform
Build & scale Telco as a platform Modular services, data “Network Best & open APIs of networks” infrastructure Our ambition 2024e Fiber HH up to x4 2.5 mn p.a. Fiber HH1 to +0.2 mn 1.1 mn p.a. Leadership in fiber 97% 5G PoP coverage2 >75% 5G PoP coverage 2 • Modular & scalable services – • Build tec
Slide 24: Save for growth investments
Save for growth investments Drive efficiency… …to fund investments into future growth Our ambition 2024e Digitalization (→ see next page) CUSTOMERS & FRONTLINE Indirect cost Increase organizational efficiency by Networks 1.2 DIGITAL -€ bn reduction NETWORK & IT OPERATIONS automation of manual proces
Slide 25: Simplify, digitalize, accelerate…
Simplify, digitalize, accelerate… ▪ Boost eSales & digital reach ▪ Service automation & remote provisioning Our ambition 2024e ▪ Predictive & proactive maintenance Customers & Frontline 30% eSales share 25-30% eSales share months time- DIGITAL 2 to-market month time- Network & IT Operations 1 to-mar
Slide 26: …and act responsibly
…and act responsibly Environment Social Governance Our ambition Net Zero own 0% emissions 2025 2 Net Zero 0 % emissions value chain 20403 • Protect climate by vigorously • Empower participation in a fair • Execute CR policy and executing our climate strategy and democratic digital society governance
Slide 27: Our commitment
Our commitment Strategy development Our performance Our ambitions for 2014 20212 2024 INTEGRIERTE IP-NETZE KUNDEN BEGEISTERN MIT PARTNERN FÜHREND BEI GESCHÄFTS- 2014 GEWINNEN KUNDEN 16.30 PORTFOLIO TRANSFORMIEREN FINANZZIELE & EFFIZIENZ WEITERENTWICKELN FÜHRUNGSKOMPETENZ & LEISTUNGSORIENTIERUNG AUSB
Slide 28: Our way towards Leading Digital Telco
Our way towards Leading Digital Telco Capital Markets Day Ambition (2021-24) Scale Horizon 1: Horizon 2: Horizon 3: Establish digital Next-gen delivery Leading digital basics to enable growth portfolio & delivery Profile Strategy & Transformation Network, Products & Innovation Service & Brand 28
Slide 29: Our strategy: Leading Digital Telco
Our strategy: Leading Digital Telco Strategy & Transformation 29
Slide 30: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 31: Multi award-winner: Our best network (Germany)
Multi award-winner: Our best network (Germany) 5G Fiber > 80,000 5G antennas 730,000 km fiber-optic cables
Slide 32: Our best network at a glance
Our best network at a glance Germany Fixed network Mobile network 730,000 km > 80,000 5G antennas fiber-optic cables > 23.3 million broadband connections* 96% 5G network coverage 19.1 million lines with FTTH* 99,6% LTE coverage of population fiber-optic connections in Germany 36 million households 5
Slide 33: Our best network at a glance
Our best network at a glance Prizes and awards Best network coverage, bandwidth, and stability. Repeatedly awarded Both fixed and mobile. • Broadband quality leader in mobile and fixed networks • Innovative products • High bandwidths and state-of-the-art technology • Excellent network coverage Profi
Slide 34: We offer the best network coverage, bandwidth, and stability
We offer the best network coverage, bandwidth, and stability. Both fixed and mobile. Network coverage Hybrid Vectoring Investments 5G With our 5G network, we Our hybrid connection With our vectoring rollout, The expansion of With 5G we are creating a reach >96 % of households combines the strengths
Slide 35: The network of the future is setting the course
The network of the future is setting the courset Network requirements are becoming more complex The fiber optic and mobile networks in Germany require further expansion and construction. Bandwidth Network coverage User experience Devices Latency The number of broadband Complexity is spiraling – Virt
Slide 36: Products for our Consumers
Products for our Consumers MagentaEINS MagentaTV Magenta SmartHome
Slide 37: We have the best offers
We have the best offers Products and services for consumers We offer products and services that are innovative, safe, and simple too. MagentaMobil MagentaEINS MagentaTV For everyone who is family. For If you combine landline including It offers something for everyone: roommates and friends. For clos
Slide 38: Magenta Mobil – for everyone who is a family
Magenta Mobil – for everyone who is a family The more, the cheaper Integrative & convergent! Inexpensive MagentaMobil offers for everyone Family & Conficents who is a family. Uncomplicated & smart! With our tariffs, Simplicity we offer a simple and smart offer for everyone. The more, the cheaper Wit
Slide 39: Call, surf, watch TV, stream. Magenta EINS
Call, surf, watch TV, stream. Magenta EINS – A one-stop shop Better price € ▪ Save €5 per month Better performance ▪ MagentaEINS: Unlimited or twice the data volume – also for family cards ▪ MagentaEINS Prepaid: 1 GB data volume on top every month ▪ Flat rate calls from landlines to all German mobil
Slide 40: One for all: Magenta TV
One for all Magenta TV Using MagentaTV our customers watch Time-independent television through restart, 7-day replay, timeshift and recording their favourite shows whenever they want – even on the go. Huge range of shows on more than 180 TV networks, more than 90 of which are in HD Megathek – unique
Slide 41: Digitalization is reaching homes
Digitalization is reaching homes Magenta Smarthome With Magenta SmartHome, our customers have control over their home 24/7 – even when they’re on the move. Highspeed at home The best connection with the best WLAN and the best service offers top internet speed throughout the home. Fiber Surfing with
Slide 42: Services for our Business customers
Services for our Business customers Security Digital Cloud Advisory Services
Slide 43: Our holistic approach & our focus areas
Our holistic approach & our focus areas Advice on best-in-class Development of and solutions for your IT support in your landscape digitalization strategy Set-up and operation Security of your business of Multi-Cloud through state-of-the-art environments security services Profile Strategy & Transfor
Slide 44: Re-envisioning value addition – Advisory Services
Re-envisioning value addition – Advisory Services • Digital Strategy & Innovation T-Systems with its subsidiary Detecon provides end to end transformations that put people • Digital Operation & Performance first. These transformations begin with industry-focused insights into business, technology an
Slide 45: We deploy best-in-class solutions
We deploy best-in-class solutions to make our customers future ready • Chemical Industry End-to-end consulting & support for smooth IT infrastructure carve-out in the chemicals industry • Public Sector Detecon accompanies authorities and public institutions at the federal, state, and municipal level
Slide 46: Digitalization of the economy
Digitalization of the economy • Smart Factory • Blockchain Shaping the future requires a • IT Modernization • Edge Computing reliable and competent provider • AI & Automation • Customer Service of digital services, Cloud, IoT, Solutions / Self Services Security, and Connectivity – with • SAP Solutio
Slide 47: Digital solutions backed by industry know-how
Digital solutions backed by industry know-how • BARMER T-Systems and Verimi to provide and manage digital identities for its 8.7 million policyholders • Beijing Airport Beijing Airport is equipped with state-of-the-art Airport Management System • DPD Deutschland GmbH New work: T-Systems MMS builds n
Slide 48: A systematic approach to security
A systematic approach to security • Managed Cyber Defence As a Managed • Cloud & Data Security Security Service Provider, we provide appropriate consulting and security solutions of Telekom • Network Security Security for a wide digitalization spectrum. • Endpoint Security • Industrial & IoT Securit
Slide 49: We guarantee digitalization
We guarantee digitalization • Verkehrsbetriebe Zürichsee und Oberland: Security Training Security training for Verkehrsbetriebe Zürichsee und Oberland AG • DB Netz AG Security Consulting with ESARIS creates efficiency and transparency for DB Netz AG • Vitesco Technologies T-Systems develops security
Slide 50: Your right choice for Cloud Services
Your right choice for Cloud Services • Multi-Cloud Environments • Private Cloud, Sovereign Cloud, Public Cloud With strategic partners & by • Cloud Migration Framework for SAP, non-SAP, and selecting the right provider, Mainframe T-Systems provides optimal Cloud solutions that include an • SAP S/4 H
Slide 51: We offer the best-in-class Cloud Services
We offer the best-in-class Cloud Services to fulfil all customer needs • Continental Future Cloud Infrastructure for flexible SAP-based operation convinces Continental • Gerresheimer Gerresheimer relies on the combination of Managed Azure and Future Cloud Infrastructure • 1.FC Köln Modernizing its w
Slide 52: Industry-focused solutions
Industry-focused solutions Automotive Public Health Public Transport New Technologies Our employees with special industry know-how develop tailored solutions for your industry. You benefit from their experience and best practices from our worldwide industry projects. Profile Strategy & Transformatio
Slide 53: We have leading global players as our customers
We have leading global players as our customers who trust us Long-term Customer relations and precise SHELL knowledge of the respective industries drive our success. More references and projects Profile Strategy & Transformation Network, Products & Innovation Service & Brand 53
Slide 54: We have long-term & dedicated partnerships
We have long-term & dedicated partnerships Global players and start ups … 500+ prominent technology and … industry partners and suppliers, as well as numerous start-ups Joint solution development Capability augmentation … Joint project delivery Co-innovation … Profile Strategy & Transformation Netwo
Slide 55: We are awarded across all major industries by trusted analysts
We are awarded across all major industries by trusted analysts > 100x Market Leader Positions in 30 Benchmark Reports Profile Strategy & Transformation Network, Products & Innovation Service & Brand 55
Slide 56: Innovation at Deutsche Telekom
Agility Collaboration Focus Open to the new Innovation at Deutsche Telekom
Slide 57: Innovation in cooperation with Partners worldwide
Innovation in cooperation with Partners worldwide Group Partnering TechBoost T.Capital hub:raum T-Labs Scouting innovation Partner for B2B innovation Corporate venture capital in Innovation transfer from the Research with the world’s worldwide business with startups strategic fields world of startup
Slide 58: Innovation topics
Innovation topics Examples Home Orchestration Broadband Router Edge Cloud Campus Networks Best digital home experience Powerful RDK router platform Cloud closer to devices & Exclusive networks increase customers performance Our Home Experience creates an Standardized common router Edge cloud brings
Slide 59: Company presentation
Company presentation 01 Profile 02 Strategy & Transformation 03 Network, Products & Innovation 04 Service & Brand
Slide 60: Our service
25,100 service employees Digital service “Telekom hilft”, MagentaApp, VoiceID, … Award winner 5.6 million Our service subscriber lines provisioned/year
Slide 61: Best customer service
Best customer service Example: Germany Outstanding Customer service Workload field service customer service • Awarded regularly: • 33.2 million phone calls per year • 26,2 on-site customer appointments per day in TÜV’s “good” seal of approval for customer • 9 million letters/faxes/emails per year Ge
Slide 62: Our service is cross-channel and personal
Our service ist cross-channel and personal Outbound YouTube Instagram Inbound: Call, Letter, Fax, … Technical Support Facebook Twitter Telekom Shops – Our shop window • Making digital solutions tangible for our customers Online channels – Our digital service • Personal services make the customer • A
Slide 63: Leading in the sector
Leading in the sector Our range of customer service options Dialog and service quality MeinMagenta app across digital contact channels • As a communications provider, we offer the best overall tracking • MeinMagenta app is the most comprehensive service app from any telecommunications provider and a
Slide 64: New services for our customers
New services for our customers Our range of customer service options My Telekom Chatbots Callback Voice ID WhatsApp MediaTransfer technician service • We tell the customer • Our digital service • Our Deutsche Telekom • Our customers can use • Quick, easy and • MediaTransfer is a when the service ass
Slide 65: Our brand
Our brand 65
Slide 66: Our brand
Our brand #1 GERMAN BRAND #1 BRAND EUROPEAN #9 BRAND GLOBAL
Slide 67: Brand Value Increase
Brand Value Increase 2024 73.3 bn. US $ +765% From 2020 to 2024 +84% Brand Value Global 500 2024 by Brand Finance plc, London 2007 8.5 bn. US $
Slide 68: We are digital optimists.
Our core belief We are digital optimists. Humans in their nature have always needed interaction. Our connection to others shapes and enriches our lives. But in today’s world, where the fate of all individuals, businesses and societies are so interconnected, we believe that it is only through digital
Slide 69: T – the strongest connection of people.
Our mission T – the strongest connection of people. We enable participation and foster mutual understanding and thus build a world of digital optimism. The strength of our networks and our expertise in human-centered digital connectivity benefit everyone and empower us to face any challenge together
Slide 70: Brand Positioning
Brand Positioning Core Belief → We are digital optimists. Brand Themes → How do we bring our brand to life? Humans in their nature have always needed interaction. Our connection to others shapes and enriches our lives. But in today’s world, where the fate of all individuals, businesses and societies
Slide 71: Magenta Means More
Magenta Means More Our Trademarks Magenta is more than just a corporate color! This unique color became a way of living. More than 80% of Telekom employees are proud of their brand and are happy to be identified with it. LOVE MAGENTA allows them to celebrate their pride in their work, sometimes nois
Slide 72: Slide 72
Slide 73: Deutsche Telekom AG, Bonn
Deutsche Telekom AG Friedrich-Ebert-Allee 140 53113 Bonn