Tech Mahindra Limited · NSE:TECHM

Tech Mahindra — Webinar – Transformation in ITO Services: How CSPs can Take a Strategic Approach (March 2012)

11 slides from Tech Mahindra's conference presentation, Mar 7, 2012

1. Slide 1: Webinar – Transformation in ITO Services: How CSPs can Take a Strategic Approach

   Webinar – Transformation in ITO Services: How CSPs can Take a Strategic Approach 7th March 2012 Presenters: Manoj Nair, Practice Head - Infrastructure Management Services (IMS) S. Sankaranarayanan, Delivery Manager, IMS Confidential © Tech Mahindra 2012

2. Slide 2: Experience in Delivering Services Globally

   Experience in Delivering Services Globally EMEA APAC • Managing 25 data centers • Managing 12 data centers • Currently handling • Currently handling • 24,779+ Midrange Servers • 4042+ Midrange Servers • 31,446 Windows Servers • 3,535 Windows Servers, • 30,673+ Network elements • 10,239+ Network Elem

3. Slide 3: Transformation Drivers

   Transformation Drivers  Transformation – the need  Managing cost - Increasing cost of production / Lower ARPU  Agility - launching new services quicker  Partner requirement than supplier requirement * 96% of CSP responded that they need transformation ‘now’- HP Frost Sullivan survey ( http://www

4. Slide 4: Priorities and Challenges

   Priorities and Challenges  Top three priorities  Leverage existing portfolio to drive revenue & margins  High performance and agile business  Reduced OPEX with cross business assets  Top three challenges  Implementation  Pace of fulfillment  Adaptability to Change 4 Confidential © Tech Mahin

5. Slide 5: Transformation Journey

   Transformation Journey Service Provider Operator Focus on Managing Siloed IT Customer Service Experience Mature Operations IT Operations • Technology focused • Service focused • Non-scalable • Flexible - Scalable • Inflexible • Reduced cost of operations • High-cost • More Pro-active • Lowers profit

6. Slide 6: Transformation Objectives – Case Study

   Transformation Objectives – Case Study Drivers for Cost Transformation •Immediate Cost savings on Current spend •Cost savings on future Spend •Consistent Deliverables Cost Transformation: Why Now? Customer’s engagement with Tech Mahindra has reached a requisite maturity level that can enable cost tr

7. Slide 7: Solution Highlights

   Solution Highlights  Operational Transformation  Outcome based Delivery Model with end-to-end ownership of Service Levels.  Service Catalogue based delivery model  Elements, Services and Service Levels based  SOCO (Supplier Owned Captive Operations)  Lower CAPEX and OPEX  Adaptability to new

8. Slide 8: Implementation Methodology

   Implementation Methodology  Supplier Owned  Lower CAPEX for the customer  Immune to technology changes  Captive Like Operations  Delivery Quality Supervision by Customer Employees  Experience to Customer environments Service Support Pillars Process Improvement Oracle Data Base Storage Server S

9. Slide 9: USP of the Solution

   USP of the Solution  Win Win Solution  Reduced OPEX for customer – Approx. 24% reduction in OPEX  Caters to future business needs  Effective resource management without impacting service levels 9 Confidential © Tech Mahindra 2012

10. Slide 10: For any queries, please write to [email protected]

    For any queries, please write to [email protected] Confidential © Tech Mahindra 2012

11. Slide 11: Confidential © Tech Mahindra 2012

    Confidential © Tech Mahindra 2012

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