Santam Limited · JSE:SNT
Santam — Sanlam Investor Conference 2017
13 slides from Santam's conference presentation, October 2017
Slide 1: Update on Santam Digital Deliverables for 2017
Update on Santam Digital Deliverables for 2017
Slide 2: Digital Focus Areas
STRATEGY Digital Focus Areas Policyholder Self service offering Proactive Risk Management Progress the Internal efficiency digital through digital architecture solutions and practices Drive adoption of digital services and change Broker Self service offering
Slide 3: Current Digital Assets
ASSETS Current Digital Assets Santam Santam Agri Mobile Santam Specialist MiWay Broker Mobile Apps Website Business Portal Customer App and Portal Launched in late 2014, Launched in late 2015 Designed specifically for Re-launched in late Each Specialist The MiWay App and with ± 2800 active (App) and
Slide 4: Santam Broker Portal
Digital projects Santam Broker Portal Brokers can now: - Access portal from all current browsers - Use the portal on mobile devices - View policy details - View payment details - View, download and send policy documents - Register a claim - Track a claim - Send requests to contact centres for amendm
Slide 5: Santam Client portal
Digital projects Santam Client portal Clients can now: - Access portal from all current browsers - Use the portal on mobile devices - View policy details - View payment details - View, download and send policy documents - Register a claim with proactive fraud analytics using SAS Real-time Decision M
Slide 6: CL Risk Assessment App
Digital projects CL Risk Assessment App Brokers can now - Obtain CL policy details from the admin system - Complete a survey for new business, amendments and renewals - Upload a survey document to the underwriters/contact centres Underwriters and CCC can now - Access surveys done by broker - Identif
Slide 7: Pre-inspection utility
Digital projects Pre-inspection utility New feature: - Call centres send prospects an SMS with link to utility - Prospects can use utility to take necessary pictures of vehicle - Pictures uploaded to content manager for underwriting assessment prior to policy being issues
Slide 8: AGRI Apps
Digital projects AGRI Apps Apps for AGRI : - Multi peril crop insurance assessment as part of the sales process for crop and assessing the yield and emergence - After a claim, the claim assessment is done via the assessment app as part of a digitized claims process
Slide 9: Website
Digital projects Website Website: - Content marketing driven web design and architecture to allow marketing to drive campaigns and always-on lead generation - Industry leading Blog with content for clients and intermediaries - Lead generation capability to request a quote - Find a broker capability
Slide 10: Innovations on the MiWay App
Innovations on the MiWay App Top features on the MiWay App • Emergency Assistance with GPS Location • Accident scene logger for on-the-scene information gathering Accident scenes can be used to submit a claim after the incident Photos can we added of vehicle damage and of the scene itself Witn
Slide 11: Innovations on the MiWay Web
Innovations on the MiWay Web Top features on the MiWay Website • Submit and track claims Full claims capture Step-by-step claims & repair progress tracking Quick hail claims • Online sales Buy vehicles, home or buildings insurance completely online • Full self service Update policy informa
Slide 12: Innovations in Digital Communications
Innovations in Digital Communications Digital Communication enhancements • Email comms Auto registration Self Inspection Guide Quick hail claims • USSD Used to gather outstanding or incorrect information on a clients policy Collections USSD available for clients to advise on new collection
Slide 13: santam
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