Unisys Corporation New · NYSE:UIS
Unisys Corporation New — Unisys — Gartner (2006)
63 slides from Unisys Corporation New's conference presentation, 2006
Slide 1: Leveraging Open Source for Service Oriented Architecture: Business and Technology Road Map
Leveraging Open Source for Service Oriented Architecture: Business and Technology Road Map Dr. Ravi Kalakota Vice President, Global Industries Global Solutions Management Page 1
Slide 2: My Background - IT Strategy & Solutions
My Background - IT Strategy & Solutions • Focus – Business/IT Alignment, Enterprise SOA, Open Architecture • Prior to Unisys… Technology Research, Consulting and Development 1995 1996 1997 1999 2001 2002 2003 2004 2005 2005 Page 2
Slide 3: Agenda
Agenda • Setting the Stage - Trends Shaping Business – What do Customers want? • Unisys Definition of Open Architecture • SOA Blueprint: Portals, Processes and Middleware • SOA Blueprint: Services-Enabling Infrastructure • Case Study 1 – Next Gen Messaging SOA Transformation • Case Study 2 – ING SOA
Slide 4: Evolution to Service-Orientation
Evolution to Service-Orientation Major Issues for Management: Timing, Cost, Transition Page 4
Slide 5: Enabling Composite Process: What are Our Customers Asking For?
Enabling Composite Process: What are Our Customers Asking For? • Cross-Enterprise Business Process Enablement – Creating the foundation for digitizing business process across the enterprise is the new race – All the major enterprise application players (such as SAP, Oracle, IBM and MSFT) having been
Slide 6: Multi-Channel Enterprise Architecture Solutions: What are Our Customers Asking For?
Multi-Channel Enterprise Architecture Solutions: What are Our Customers Asking For? • CRM Failures – Improving Customer Experience • More Flexibility in Customer-facing Enterprise Application Architecture using SOA blueprints – Front-end SOA and Middleware architecture enables greater flexibility to
Slide 7: Integrating Multiple Enterprise Solutions: What are Our Customers Asking For?
Integrating Multiple Enterprise Solutions: What are Our Customers Asking For? • Enterprise Apps–Process Integration and Data Integration • Lower cost through Back-end Standards-based Integration – The cost and complexity of back-end integration projects can be significantly reduced through the use o
Slide 8: Companies are Facing More Pressure Than Ever on IT Budgets
Companies are Facing More Pressure Than Ever on IT Budgets Technology Regulatory IT Conundrum/Paradox Change Compliance Competition Fact–IT Budgets are Security declining–3-5% per year Result–More % is diverted to Keep 30% New 70% Business Maintenance, leaving little for Maintenance Up and Innovatio
Slide 9: Customer Trend: Lower Application Infrastructure Costs Using Open Source
Customer Trend: Lower Application Infrastructure Costs Using Open Source Linux–Infrastructure Engineering Middleware and Database Solutions Web Services and Server-side Java Development Clustering MySQL Database Red Hat Eclipse Frameworks Scalability JBoss Middleware SUSE J2EE Java/J2EE/EJB3 High Av
Slide 10: Market Driver for Open Source Infrastructure Solutions: Unclear Software Licensing Trends
Market Driver for Open Source Infrastructure Solutions: Unclear Software Licensing Trends Hardware trends pushing against classic software licensing methods = Major shift in software economics Result of 1. Multi-core processors–How do you count cores? Do I need a software license for each core or fo
Slide 11: Market Driver for Open Source Infrastructure Solutions: Escalating Cost of Web Infrastructure
Market Driver for Open Source Infrastructure Solutions: Escalating Cost of Web Infrastructure The explosive growth of Internet portal traffic, Web services and application proliferation has forced customers into large scale, over-provisioning of server infrastructures Result – “One App, One Server”
Slide 12: Integrating the Macro Trends–Three Types of Virtualization Trends Today
Integrating the Macro Trends–Three Types of “Virtualization” Trends Today • Composite Processes Enterprise • Multi-channel Flexibility Services • Multi-Portal Virtualization • Web Services across applications • Secure, Identity driven Next Gen IT Infrastructure Resource Virtualization Virtualization
Slide 13: Agenda
Agenda • Setting the Stage - Trends Shaping Business – What do Customers want? • Unisys Definition of Open Architecture • SOA Blueprint: Portals, Processes and Middleware • SOA Blueprint: Services-Enabling Infrastructure • Case Study 1 – Next Gen Messaging SOA Transformation • Case Study 2 – ING SOA
Slide 14: The Emerging Problem–An Executive's View of Open Source
The Emerging Problem– An Executive’s View of Open Source Apache Linux RedHat SuSe Eclipse JBoss JEMS Hibernate EJB 3.0 Spring Ajax MySQL PostgreSQL Struts Service-Oriented Architecture Xen Hypervisor Ant Maven JasperReports Alfresco PERL PHP SugarCRM Sakai OpenLDAP uPortal GPL LGPL Lots of Innovatio
Slide 15: Organizing the Chaos: The Emergence of the Open Stack
Organizing the Chaos: The Emergence of the Open Stack Desktop; Handheld Linux, Mobile Linux, Open Office, Firefox Development Framework–Java, J2EE, EJB 3.0, Eclipse, Struts, Spring, Axis Web Apache HTTP Server, Tomcat, Portals JBoss, Hibernate, Enterprise Service Bus, Web Middleware Services, Messag
Slide 16: From Capabilities to Solutions: Customer Evolution
From Capabilities to Solutions: Customer Evolution Solutions/Blueprints Business Web Custom Advanced Content Intelligence Portal SOA Infrastructure Management Desktop Solutions Applications Solutions Solutions Web Middleware Database Network High Availability Operating System Commodity HW Page 16
Slide 17: Integrating Capabilities with Solutions: Unisys Open Portfolio
Integrating Capabilities with Solutions: Unisys Open Portfolio Open Source Open Source Unisys High-Performance Strategic Implementation Open Source Enterprise Linux Consulting Services Services Capabilities and Systems Support Solution Consulting and Infrastructure and Implementation Services Integr
Slide 18: Agenda
Agenda • Setting the Stage - Trends Shaping Business – What do Customers want? • Unisys Definition of Open Architecture • SOA Blueprint: Portals, Processes and Middleware • SOA Blueprint: Services-Enabling Infrastructure • Case Study 1 – Next Gen Messaging SOA Transformation • Case Study 2 – ING SOA
Slide 19: Executing Transformation Today – SOP + SOA + RTI
Executing Transformation Today – SOP + SOA + RTI Internet Software as a Service Enterprise Application Outsourcing Self-Service Apps Sen s ors Service-Oriented Presentation Layer Open SOA (Service-Oriented Architecture) Real-Time Infrastructure (RTI) Virtualization SOI (Service-Oriented Infrastructu
Slide 20: Services Oriented Presentation
Services Oriented Presentation SOP Page 20
Slide 21: Customer Experience is Portalized; Multi-channel Portals are a Design Requirement
Customer Experience is “Portalized”; Multi-channel Portals are a Design Requirement • Portals: the critical interaction point for the enterprise – Access to all enterprise applications – Access to all databases – From all operating systems (Linux, Windows) – To all channels–Brick, Web, Mobile • Port
Slide 22: Multi-Channel Portals are Transforming the Banking Industry
Multi-Channel Portals are Transforming the Banking Industry Personalized Services Checking Services Saving Retail Brokerage Services Services Services Brokerage Self 401 K Services Service Retirement Service Kiosks Services Integration 401K Platform Services • New Account Enrollment Process Credit C
Slide 23: The Service-Oriented Architecture Tier
The Service-Oriented Architecture Tier SOA Page 23
Slide 24: Cross-Enterprise Process Enablement by the Service-Oriented Architecture Tier
Cross-Enterprise Process Enablement by the Service-Oriented Architecture Tier • Creating the foundation for digitizing business process across banking and insurance with loosely coupled architecture is the new race Customers Partners Risk Analytics Multi-channel Suppliers and Compliance Portals - SO
Slide 25: The Shape of the Next-Generation Retail Banking Platform
The Shape of the Next-Generation Retail Banking Platform Multi-channel Enablement Brick, Click, Flick Composite Applications Banking Process and Middleware Backbone Composite Composite Composite Service Service Service Bank Product Sales Management Management Service Service Service Service Service
Slide 26: Services-Oriented Process Architecture in COTS Integration
Services-Oriented Process Architecture in COTS Integration Front Office–CRM Information Integration Customer Integration Call Center OPERATIONAL BUSINESS MULTI-CHANNEL AND INTELLIGENCE INTERACTION Web Portal TRANSACTIONAL Customer ANALYTICAL CRM CRM CRM Channels Kiosk Process Management and Middlewa
Slide 27: The Service-Oriented Architecture Tier
The Service-Oriented Architecture Tier • SOA Services need to be managed and secure • SOA Services need to be orchestrated • SOA Services need to be developed/maintained • SOA Services may need to be re-architected • SOA Services can be purchased • SOA Services may need to be enabled from legacy – B
Slide 28: Vendor Specific SOA: SAP or Oracle SOA Architecture
Vendor Specific SOA: SAP or Oracle SOA Architecture SAP SOA Architecture Oracle SOA Architecture Unified Portal Business Activity Intelligence Monitoring Business Process Orchestration Process models BPEL engine xApps Fusion Service Bus (Composites Powered by SAP NetWeaver) Multi-protocol routing Me
Slide 29: Vendor Neutral SOA: Leveraging Apache and JBoss Middleware
Vendor Neutral SOA: Leveraging Apache and JBoss Middleware • Selectively Leveraging a collection of Market-leading Proprietary Open Source projects – JBoss App Server, Tomcat Web Tier, Hibernate Object- Decision Relational Mapping, JBoss Cache, JBoss jBPM Open • Loosely-coupled architecture allows p
Slide 30: SOA–Execution Roadmap We are seeing in Companies
SOA–Execution Roadmap We are seeing in Companies Step 1: Discovery/Baselining Step 2: Opportunity Identification Business Improvement Model Potential Projects Priorities Resource Allocation Strategy Basic Standardized Advanced Dynamic Opportunity Business Value and ROI Driven Impact on Opera
Slide 31: Agenda
Agenda • Setting the Stage - Trends Shaping Business – What do Customers want? • Unisys Definition of Open Architecture • SOA Blueprint: Portals, Processes and Middleware • SOA Blueprint: Services-Enabling Infrastructure • Case Study 1 – Next Gen Messaging SOA Transformation • Case Study 2 – ING SOA
Slide 32: The Service-Oriented Infrastructure Tier
The Service-Oriented Infrastructure Tier SOI Page 32
Slide 33: Service Infrastructure - Enterprise Data Center Issues
Service Infrastructure - Enterprise Data Center Issues Exponential data growth CHALLENGES • Dispersed IT demand/resources Global demand, Global Deployments • Data-sharing among functions, locations on Rapid business different applications, Model experimentation equipment and change • Inflexible func
Slide 34: The Service Infrastructure: New Architecture in the Data Center
The Service Infrastructure: New Architecture in the Data Center Virtualization Automation • Creates pools of • Automatic monitoring of resources–CPUs, storage, health, correction of faults, networks–Independent of SOFTWARE without operator their physical location intervention Manages Complexity • Al
Slide 35: Low-Cost Service Infrastructure – Clients, Infrastructure, Data Center
Low-Cost Service Infrastructure – Clients, Infrastructure, Data Center Linux Penetration–From Edge to Core Corporate Enterprise Access Network Data Store Edge Infrastructure Business Data/Content Devices Server Application Server Client Server Devices • Proxy/caching • Directory • ERP • Databases •
Slide 36: Service Infrastructure Solutions: What are Unisys Customers Asking For?
Service Infrastructure Solutions: What are Unisys Customers Asking For? • Commodity Scaleout (GRID) • Data Center Re- Architecture – Lower cost architecture – Reduce through Commodity complexity through Standardization Infrastructure Optimization – Requirement: Grid – Requirement: Deliver Engineerin
Slide 37: Service Infrastructure Solutions: What are Unisys Customers Asking For?
Service Infrastructure Solutions: What are Unisys Customers Asking For? • High Availability and • Real-Time Data Integration – Performance – Lower cost Lower cost Enterprise Business Continuity and Information Management Protection – Requirement: Make – Compliance Requirement: intelligent business s
Slide 38: Agenda
Agenda • Setting the Stage - Trends Shaping Business – What do Customers want? • Unisys Definition of Open Architecture • SOA Blueprint: Portals, Processes and Middleware • SOA Blueprint: Services-Enabling Infrastructure • Case Study 1 – Next Gen Messaging SOA Transformation • Case Study 2 – ING SOA
Slide 39: The Business Problem in Telecom Industry - Renewed Focus on Cost Reduction
The Business Problem in Telecom Industry - Renewed Focus on Cost Reduction - Telephony Business in (R)evolution p ast he In t To da y • Voice telephony is a commodity • More players in the field • Voice telephony is a premium • Shrinking Business – fierce competition service. and pricing models • Fe
Slide 40: The Business Problem Telecom Industry - NextGen Perspective
The Business Problem Telecom Industry - NextGen Perspective Yesterday Today Historically Uncertainty Reigns Service Adoption NextGen - Revenue Revenue • No consistent view of • Mobile – early from Broad but Generators killer app on horizon adopters Targeted Services • Potential killer apps: • Fixed
Slide 41: Subscriber Empowerment Is Creating Massive Change in the Telco Industry
Subscriber Empowerment Is Creating Massive Change in the Telco Industry • More choices than ever Subscriber • Alternatives exist to traditional telcos (e.g., Skype) • Huge demand for new services for minimal price • Requires broad set of creative new services • Must understand subscriber dynamics to
Slide 42: Unisys Response — NextGen Services
Unisys Response — NextGen Services Subscriber • Unisys NextGen Interactive Services are Experience focused on the end-user experience • While focus is on end-user, the requirements have significant impact on the New Apps & network: Services – Lot’s of niche apps instead of one monolithic app. – Open
Slide 43: Unisys Communications Suites
Unisys Services Unisys Communications Suites Advanced Call Completion Speech Device/Service Revenue Call Initiation Services Personalization Services ¾ Backup Services ¾ Chat ¾ Calendar Reader ¾ Celebrity Greetings ¾ Calendar ¾ Conferencing ¾ Directory Services ¾ Fun Greetings ¾ Call Filter ¾ Instan
Slide 44: Services Oriented Architecture is the foundation for NexGen
Services Oriented Architecture is the foundation for NexGen • Multi-service architecture • Services realized through cooperating components – Shared infrastructure – Clean separation and reuse of major subsystems – Component services exposed through standard IP-based protocols, markup languages, and
Slide 45: Services Oriented, IMS Aligned
Services Oriented, IMS Aligned Vertical Solutions Services Oriented Architecture IM VM VoD Data Business BL3 BL4 … BLn Application Application Logic … … Service x Presentation Logic Service m Service n Persona Session (x)HTML Video MMS Voice Session End User Device End User Devices End User Devices
Slide 46: Solution Architecture Requirements
Solution Architecture Requirements • Component-based, open, standards-based, • Embrace industry-standard implemented in J2EE framework technologies • Unlimited up/down scalability, horizontal – HTTP, XML, SOAP, UDDI, growth WSDL, J2EE, J2ME, SIP, • 99.9999% service availability (distributed VoiceXML
Slide 47: Open Standards-based Integration
Open Standards-based Integration Media Portals / WAP / WEB MSC Servers Gateways Browsers Billing & stats HTTP, NFS, HTTP, XML, HTTP, HTML ISUP, SMSC VoiceXML SOAP SIGTRAN SMPP FTP, ASN1 UCP MAP MM7 HLR CAMEL Unisys MM4 MMSC TCP/IP (OLP) SMTP, IMAP4 FTP POP3 Provisioning MRCP SOAP SNMP SIP, TCP/IP Em
Slide 48: Unisys Expertise Ensemble OXP – Next Gen Messaging Partners
Unisys Expertise Ensemble OXP – Next Gen Messaging Partners Cisco Open GSM/GPRS Internet Radvision Source TietoEnator SS7 SIP, H.323 HTTP Nokia Network Access Layer SS7 Fax Video WAP Other MMSC SMSC Gateway Gateway Gateway Gateway network Voice Genie / components SIP/RTP BrookTrout DCL (integration
Slide 49: Ensemble OXP (Open Source Projects)
Ensemble OXP (Open Source Projects) • JBoss Application Server • aopalliance • urlrewrite • MySQL • appfuse • jakarta-cactus • Spring Framework • cglib • c3p0 • Hibernate • clickstream • jcs • Ant • commons-beanutils • jmxri, jmxtools • Axis • commons-collections • Junit • commons-digester • wsdl4j
Slide 50: Lessons Learned -- Open Source and Open Standards inevitable in Telecom
Lessons Learned -- Open Source and Open Standards inevitable in Telecom #1 reason was AGILITY We were able to build loosely coupled components the way we wanted, when we wanted, how we wanted! • Cost – Sure, it was cheaper to get started… but • Availability – Download it NOW! Get started right away.
Slide 51: Lessons Learned
Lessons Learned • J2EE is HEAVY! Æ Forgot EJB’s • POJO is KING! Æ Go Spring / Hibernate • Dev Testing a MUST! Æ JUNIT everywhere • Regression testing Æ Automate it! • BUILD every day! Æ Ant/Maven/Cruise Control • INTEGRATE often! Æ Complex so do it often • MANAGEMENT Æ Don’t wait till last week! – F
Slide 52: Agenda
Agenda • Setting the Stage - Trends Shaping Business – What do Customers want? • Unisys Definition of Open Architecture • SOA Blueprint: Portals, Processes and Middleware • SOA Blueprint: Services-Enabling Infrastructure • Case Study 1 – Next Gen Messaging SOA Transformation • Case Study 2 – ING SOA
Slide 53: Client-driven evolution: ING Situational Analysis, 2001
ING Situational Client-driven evolution: ING Analysis, 2001 To protect its franchise and meet targets for return on capital employed, in 2001 ING embarked on an operational turnaround strategy in its principal mature markets. • ING was a recognized success in emerging markets, but business in mature
Slide 54: ING Architectural Reform
ING Architectural ING Case Study Reform ING created an architectural framework at both business and technical levels and then determined selective new system deployments. This underlies an iterative change program. Business Architecture • Goal: Allow for rationalization of value chain elements acros
Slide 55: ING selected Unisys to help design and build a component-based architecture
ING selected Unisys to help design and build a component-based application and technology architecture to be used across all insurance product lines. Front Front Office Office Middle Middle Office Office Processing Processing Risk Risk Management Management & & Reporting Reporting Third Party Data S
Slide 56: ING Netherlands - Addressing Performance Drivers
ING Netherlands - Addressing Performance Drivers At the functional level, a series of performance drivers affecting both demand and profitability drivers were broken down into operational attributes required to meet the immediate and medium-term challenges. Ways were found to manifest these attribut
Slide 57: Iterative Development (RUP)
Iterative Development (RUP) Software design, coding and testing followed an iterative process, with Use Cases frequently releases of additional Iteration #1 Approved functionality. The IBM Rational Unified Process and tools were used. Requirements for I#N Iteration #N+1 Requirements for I#N+1 Use Ca
Slide 58: Leveraging Global Sourcing for Low Cost Development enabled by RUP
Leveraging Global Sourcing for Low Cost Development enabled by RUP Unisys executed the project for ING with a high proportion of offshore resources. The model-driven approach using RUP tools enabled low-risk requirements transfer between the client-site teams, the Unisys design center and off-shore
Slide 59: Deployment Stack
Deployment Stack ING deployed Unisys J2EE components in a Service Oriented Architecture that retained a significant degree of existing architecture and a range of loosely-coupled systems. Change Management Operations Unisys Product & Process Modeling Layer 2: Business Process Product/Process Models
Slide 60: Results -- Property & Casualty Business Outcomes
Results -- Property & Casualty Business Outcomes For ING, the process change supported by the Unisys P&C solution has ignited a radical improvement in sales growth and profitability, such that ING now sees P&C personal lines as a business to expand world-wide rather than to exit. Process Change Busi
Slide 61: Results -- Customer Service Impacts
Results -- Customer Service Impacts Customer satisfaction, already improving due to BPM initiatives in ING, is expected to break above industry average in 2006 after a year of live operation of the new solution . Page 61
Slide 62: Summary – The Open Source S Curve and Tipping Point
Summary – The Open Source “S’ Curve and Tipping Point Life Cycle of Technology Driven Innovation JBoss RedHat Tipping Point MySQL Birth Growth Maturity Prediction: Open Source adoption is at a tipping point. It is becoming a “must-have” in the battle for lower costs Page 62
Slide 63: Next Steps
Next Steps Visit our Booth or Contact us if you are interested in discussing Open Source and Open Standards Ravi Kalakota ([email protected]) 770-368-6303 Unisys Corporation (www.unisys.com) Open Source Open Source Open Source High-Performance Strategic Consulting Implementation Capabilities