Ing Groep N.v. · EURONEXT:INGA
Ing Groep — ING Group — Shareholder Meeting (May 2017)
18 slides from Ing Groep's shareholder meeting presentation, May 8, 2017
Slide 1: Report of the Executive Board for 2016
Report of the Executive Board for 2016 Annual General Meeting - Accelerate Ralph Hamers, CEO ING Group Amsterdam • 8 May 2017
Slide 2: Think Forward: creating a differentiating customer experience
Think Forward: creating a differentiating customer experience 2
Slide 3: 35.8 million customers in more than 40 countries (end 2016)
35.8 million customers in more than 40 countries (end 2016) Market Leaders Net Promoter Score (NPS) Challengers in 7 of 13 countries: #1 Australia, Austria, France, Germany, Growth Markets Poland, Romania and Spain Wholesale Banking activities only Customers mln 35.8 + 1.4 mln 3
Slide 4: Our focus on primary customer relationships drives value
Our focus on primary customer relationships drives value ING currently serves ~36 mln retail customers Targeting > 14 mln primary customers by 2020 (in mln) (in mln) 34.5 35.8 >14 31.8 33.1 9.7 >10 8.4 9.0 7.9 2013 2014 2015 2016 2013 2014 2015 2016 Ambition Ambition 2017 2020 ING Bank core lending
Slide 5: Trends in the banking landscape continue to evolve
Trends in the banking landscape continue to evolve Competitive Landscape Customer Technology Behaviour Fintech Society Regulation 5
Slide 6: …so we are creating an ecosystem that extends beyond banking…
…so we are creating an ecosystem that extends beyond banking… Clear & Easy Anytime, Anywhere Be the go-to place for all Reduce complexity in financial needs and on products, processes platforms where and services. customers need us. Empowering people to stay a step ahead Empowering in life and in bu
Slide 7: …and connected to the ecosystems of others
…and connected to the ecosystems of others ? ? ? ? 7
Slide 8: Convergence and standardisation improves customer experience…
Convergence and standardisation improves customer experience… Four major digital transformation programmes “Orange Integrated universal banking platform in Belgium and the Netherlands Bridge”* • Reached an agreement on a Social Plan with trade union partners in Belgium Joint best-in-class digital pl
Slide 9: …and brings further efficiency gains
…and brings further efficiency gains Estimated impact of digital transformation programmes (in EUR mln) 900 700 • EUR 1,141 mln pre-tax restructuring 550 provisions booked as special items in 300 line with previous guidance 100 • Estimated annual gross cost savings of EUR 900 mln by 2021 120 110 40
Slide 10: Our approach to innovation
Our approach to innovation Customer experience Culture Connect + 25,000 2,000 80 fintech merchants professionals partnerships trained OP EN INNOVATION 275,000 13 partnerships 7 Business Units stopped in 2016 registered trained users in Spain 4 Bootcamps 4 start-ups + 70% consumer in incubation at or
Slide 11: Sustainability is embedded throughout our business
Sustainability is embedded throughout our business Sustainable Transitions Financed* (in EUR bln) Recognition • #1 out of 395 publicly listed banks • Scored 90 out of 100 and ahead of industry average • Top 10% of ‘A-list’ * Sustainable transitions financed (STF): measures lending to clients who are
Slide 12: Think Forward strategy delivered strong results in 2016
Think Forward strategy delivered strong results in 2016 Underlying net result ING Bank Underlying ROE ING Bank within target range (in EUR mln) (in %) CAGR +16.4% 4,976 11.6% 10.8% 10-13% 4,219 9.9% 9.0% 12,6% 3,424 3,155 11,4% 11,6% 10,0% 10.0% 2013 2014 2015 2016 2013 2014 2015 2016 ROE Ambition R
Slide 13: ING Group CET1 ratio 14.2%; ING proposes EUR 0.66 dividend
ING Group CET1 ratio 14.2%; ING proposes EUR 0.66 dividend We propose to pay a full-year ING Group fully-loaded CET1 ratio development dividend of EUR 0.66 per share 0.7% 0.1% -0.2% 0.1% 14.2% EUR 0.65 EUR 0.66 13.5% 11.75% 9.0% 0.41 0.42 0.12 0.24 0.24 3Q16 Interim Equity FX RWA 4Q16 2017 2019 4Q14
Slide 14: Ambition 2020 – ING Group Financial Targets
Ambition 2020 – ING Group Financial Targets Actual 2015 Actual 2016 Ambition 2020* > Prevailing fully-loaded • CET1 ratio (%) 12.7% 14.2% requirements** Capital • Leverage ratio (%) 4.4% 4.8% > 4% • Underlying C/I ratio 55.9% 54.2% 50-52% (%) Profitability • Underlying ROE (%) 8.6% 10.1% Awaiting re
Slide 15: ING share performance
ING share performance Relative share price performance 130 1 January 2016 - 4 May 2017 120 110 100 90 80 70 60 4-1-2016 4-4-2016 4-7-2016 4-10-2016 4-1-2017 4-4-2017 ING Euro Stoxx Banks (SX7E) Stoxx Europe 600 Banks (SX7P) 15
Slide 16: Recognition from experts and customers
Recognition from experts and customers • Global Bank of the Year • Bank of the Year (Belgium, the Netherlands & Western Europe) • Financial Institution of the Year (Australia) • Best Bank for Customer Experience (Spain) • Best Digital Bank (Western Europe) • Most Innovative Bank of the Year (Romania
Slide 17: Follow us to stay a step ahead
Follow us to stay a step ahead ING.com @ING_News LinkedIn.com/company/ING SlideShare.net/ING Facebook.com/ING YouTube.com/ING Flickr.com/INGGroup
Slide 18: Important legal information
Important legal information ING Group’s annual accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS- EU’). In preparing the financial information in this document, except as described otherwise, the same accounting principles ar