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SLM — Sallie Mae — Department of Education webinar (June 2014)

33 slides from SLM's conference presentation, June 2014

Slide 1: Getting Started with Sallie Mae Tools and Reports
GETTING STARTED WITH SALLIE MAE TOOLS AND REPORTS Dave Eggleston, Technical Sales Consultant JUNE 2014 Confidential and proprietary information © 2014 Sallie Mae, Inc. All rights reserved.
Slide 2: Welcome! Before we get started
Welcome! Before we get started… ► Where can I get today’s presentation? – Simply go to SallieMae.com/EDServicing, then click on Training. The presentation will be at the top of the Training page. ► Today’s presenter: David Eggleston Technical Sales Consultant [email protected] 317-806-04
Slide 3: We Understand What You're Looking For
We Understand What You’re Looking For ► What you want: To help your students with their questions on loan repayment and prevent them from defaulting on their student loans. ► What we give you: A tool to get the job done. • View Servicing Data • Pull Servicing Reports OpenNet® • Run Delinquency/Defau
Slide 4: System Tools and Reporting
System Tools and Reporting Industry-leading online OpenNet® loan delivery and servicing system • View Sallie Mae Department of Education Loan Services Servicing Data • Run Sallie Mae Department of Education Loan Services Servicing Reports 4 Confidential and proprietary information © 2014 Sallie Mae,
Slide 5: Need Access to OpenNet? Just ask!
OpenNet Access  Need Access to OpenNet? Just ask! • Contact your school’s OpenNet Administrator or • Contact Sallie Mae’s CollegeServ® team – (888) 2-SCHOOL (888-272-4665) – Email: [email protected] 5 Confidential and proprietary information © 2014 Sallie Mae, Inc. All rights reserved.
Slide 6: 3 Simple Steps to Get to Your Information
OpenNet – View Servicing Data  3 Simple Steps to Get to Your Information 1 1. Log in to your account at www.OpenNet.SallieMae.com/SchoolLogin 2. Click the Servicing tab 3. Enter SSN and Click “Search” 2 3 6 Confidential and proprietary information © 2014 Sallie Mae, Inc. All rights reserved.
Slide 7: 3 Simple Steps to Get to Your Information
OpenNet – View Servicing Data  3 Simple Steps to Get to Your Information 1 1. Log in to your account at www.OpenNet.SallieMae.com/SchoolLogin 2. Point to the Inquiry/Reporting menu 3. Click the View ED Servicing Data link 2 3 7 Confidential and proprietary information © 2014 Sallie Mae, Inc. All ri
Slide 9: Department of Education Loan Services Reporting
OpenNet – Run Servicing Reports Department of Education Loan Services Reporting Past Due Loans 3 Cohort Years Portfolio Summary Portfolio Detail Skip Trace Report Repayment Past 6 Month / Forecast 6 Month Defaults or Reduced Delinquency 9 Confidential and proprietary information © 2014 Sallie Mae, I
Slide 10: Past Due Loans 3 Cohort Years
OpenNet – Cohort Management Report Past Due Loans 3 Cohort Years • Includes any loan that is at least 1 day delinquent if that loan entered repayment within the last three cohort years. • Weekly report 10 Confidential and proprietary information © 2014 Sallie Mae, Inc. All rights reserved.
Slide 11: Portfolio Summary
OpenNet – School Portfolio Summary Report Portfolio Summary • Provides at-a-glance summary totals of the number of loans, borrowers, and outstanding principal balance grouped by loan statuses:  School  Grace/Interim  Current  Delinquent  Deferment  Forbearance  Transfer to Debt Management Col
Slide 13: Portfolio Detail
OpenNet – School Portfolio Detail Report Portfolio Detail • Provides comprehensive and detailed loan level information with over 70 detail fields, including:  Borrower contact information  Borrower email address  Past due amounts and dates  Principal and interest amounts  Deferment and forbeara
Slide 14: Portfolio Detail Report Enhancements
OpenNet – School Portfolio Detail Report Enhancements NEW! Portfolio Detail Report Enhancements • New data fields added 12/8/2013:  Work Number  Cell Number  Secondary Number  A validity indicator displays next to each phone number – indicating whether the number is current and valid • Report sh
Slide 15: Skip Tracing Report
OpenNet – Skip Tracing Obligation Report Skip Tracing Report Available electronically Helps keep cohort default rates low …No more paper! Up to 3 people can get the email Generated weekly •We provide the link and (only if new data instructions exists) and •You can view and work available online for
Slide 16: Repayment Awareness / Default Aversion Reports
OpenNet – Repayment Awareness / Default Aversion Reports Repayment Past 6 Defaults or Reduced Month/Forecast 6 Month* Delinquency* •Loans that are current (not past due) •Loans that have entered repayment and entered repayment within the within the last four calendar years and previous six months or
Slide 17: Quick Reference Guide: Downloading Reports
OpenNet Quick Reference Guide: Downloading Reports ► http://SallieMae.com/EDServicing 17 Confidential and proprietary information © 2014 Sallie Mae, Inc. All rights reserved.
Slide 21: Downloading the Reports from OpenNet
Downloading the Reports from OpenNet ► Three easy steps 1. Check the box next to the report you want to download 2. Click the “Download selected” button 1 21 2 Confidential and proprietary information © 2014 Sallie Mae, Inc. All rights reserved.
Slide 22: Downloading the Reports from OpenNet (continued)
Downloading the Reports from OpenNet ► Three easy steps (continued) 3. Click the Open button on the file download window 3 22 Confidential and proprietary information © 2014 Sallie Mae, Inc. All rights reserved.
Slide 23: Counseling Delinquent Borrowers – Sample Letters & Emails
Counseling Delinquent Borrowers – Sample Letters & Emails ► http://SallieMae.com/EDServicing 23 Confidential and proprietary information © 2014 Sallie Mae, Inc. All rights reserved.
Slide 27: Default Prevention - School Best Practices
Default Prevention - School Best Practices  Expand your reach – contact delinquent borrowers in a variety of ways • Email • Mail • Text • Facebook  Use Google to locate current contact information • Also look for parent’s address  Send letters via certified mail  Hold in-person entrance or exit
Slide 28: Usage Questions
OpenNet Usage Questions  All set up, but have usage questions? We’re here to help! • Contact Sallie Mae’s CollegeServ® team – (888) 2-SCHOOL (888-272-4665) – Email: [email protected] 28 Confidential and proprietary information © 2014 Sallie Mae, Inc. All rights reserved.
Slide 29: CollegeServ Most Frequent Q&A, Continued
CollegeServ Most Frequent Q&A, Continued  Q: Can I obtain copies of the letters that Sallie Mae mails my delinquent borrowers? I’d like to incorporate some of the text into the letters our office mails the borrowers.  A: Yes, simply access the Library on http://SallieMae.com/EDServicing to obtain
Slide 30: CollegeServ Most Frequent Q&A
CollegeServ Most Frequent Q&A  Q: My OpenNet login no longer works. Can you help?  A: If we see you have logged into OpenNet within the last 120 days, we’d be happy to reset your password. If it has been more than 120 days, your login has been deleted as a security measure. Your OpenNet Administra
Slide 31: Servicing Training Page
OpenNet Servicing Training Page  Two convenient ways to access the OpenNet Servicing Training Page 1. http://SallieMae.com/EDServicing - click “Training” to view the OpenNet Web Loan Delivery Quick Reference Guide 2. Link directly from the OpenNet website 31 Confidential and proprietary information
Slide 33: Thank you! Any questions?
Thank you! Any questions? ► This is your training. Please, don’t hesitate to ask questions! ► You can ask Dave today, or reach out to CollegeServ anytime!  888-2-SCHOOL  [email protected] http://SallieMae.com/EDServicing (MKT8795) 33 Confidential and proprietary information © 2014 Sallie M

Sallie Mae — Department of Education webinar (June 2014) on 6ix

SLM — Sallie Mae — Department of Education webinar (June 2014)

Slide 1: Getting Started with Sallie Mae Tools and Reports

Slide 2: Welcome! Before we get started

Slide 3: We Understand What You're Looking For

Slide 4: System Tools and Reporting

Slide 5: Need Access to OpenNet? Just ask!

Slide 6: 3 Simple Steps to Get to Your Information

Slide 7: 3 Simple Steps to Get to Your Information

Slide 8: OpenNet – View Servicing Data

Slide 9: Department of Education Loan Services Reporting

Slide 10: Past Due Loans 3 Cohort Years

Slide 11: Portfolio Summary

Slide 12: Example: School Portfolio Summary Report

Slide 13: Portfolio Detail

Slide 14: Portfolio Detail Report Enhancements

Slide 15: Skip Tracing Report

Slide 16: Repayment Awareness / Default Aversion Reports

Slide 17: Quick Reference Guide: Downloading Reports

Slide 18: Accessing the Reports in OpenNet

Slide 19: Viewing the Reports in OpenNet

Slide 20: Viewing Skip Tracing Reports in OpenNet

Slide 21: Downloading the Reports from OpenNet

Slide 22: Downloading the Reports from OpenNet (continued)

Slide 23: Counseling Delinquent Borrowers – Sample Letters & Emails

Slide 24: Early Stage Delinquency Letter

Slide 25: Middle Stage Delinquency Letter

Slide 26: Late Stage Delinquency Letter

Slide 27: Default Prevention - School Best Practices

Slide 28: Usage Questions

Slide 29: CollegeServ Most Frequent Q&A, Continued

Slide 30: CollegeServ Most Frequent Q&A

Slide 31: Servicing Training Page

Slide 32: OpenNet Servicing Training Page

Slide 33: Thank you! Any questions?