eGain Corporation · NASDAQ:EGAN

eGain — eGain Solve22 (October 2022)

14 slides from eGain's conference presentation, Oct 12, 2022

  1. Slide 1: Managing & Using Knowledge in an Age of Disruption

    Managing & Using Knowledge in an Age of Disruption October 12, 2022

  2. Slide 2: The 20th century vs 21st century architecture of an enterprise

    The 20th century The 21st century architecture of an architecture of an enterprise enterprise Organizations have had to change the very nature of how they think about the concept of “work” from static, predictable jobs to assembling the right skills together with agility to achieve the outcome of th

  3. Slide 3: 21st century companies understand that work has changed

    21st century companies understand that… Work is now… networked, The way we work, remote, the way we manage, team / project based, where we work, enhanced with technology, how we organize, collaborative, the products we use, delegated, and how we communicate real-time, has changed… and fluid. This ne

  4. Slide 4: To solve the problem, we need to think like architects

    To solve the problem, we need to think like architects • Who knows (and needs to know) what? • Where does that knowledge reside? “Design is not just about how something looks and feels. Design is about how it works.” - Steve Jobs Copyright © 2022 Deloitte Development LLC. All rights reserved. |

  5. Slide 5: To solve the problem, we need to think like architects

    To solve the problem, we need to think like architects • Who knows (and needs to know) what? • Where does that knowledge reside? “Design is not just about how something looks and feels. Design is about how it works.” - Steve Jobs Copyright © 2022 Deloitte Development LLC. All rights reserved. |

  6. Slide 6: Market Trends

    Market Trends Changing business strategies, organizational transformations, and new realities of work are driving a “global reskilling revolution” SKILLS BASED ORGS SEE AND, “JOBS” ARE BECOMING BUT, TAPPING INTO THE WISDOM RESULTS… LESS RELEVANT… OF THE ORG IS ELUSIVE 57% More likely to anticipate a

  7. Slide 7: Skills-based organizations use skills as the fuel for talent and business decisions

    Skills-based organizations use skills as the fuel for a wide range of talent and business decisions, accelerating business agility and growth These organizations meet business needs and better compete in this new world of work by unleashing the full potential of the workforce to build a more resilie

  8. Slide 8: Building a skills-based organization with a shared hub and spokes

    Building a skills-based organization means creating a shared “hub” as well as integrating skills through the “spokes” of various talent processes SKILLS “HUB” “ S P O K E ” I N T E G R AT I O N P O I N T S 1 TA L E N T P H I LO S O P H Y Workforce Planning and Job Architecture A shared approach acro

  9. Slide 9: To solve the problem, we need to think like architects

    To solve the problem, we need to think like architects • Who knows (and needs to know) what? • Where does that knowledge reside? “Design is not just about how something looks and feels. Design is about how it works.” - Steve Jobs Copyright © 2022 Deloitte Development LLC. All rights reserved. |

  10. Slide 10: The Challenge

    Many companies are using 7 different tools for messaging, communication, The Challenge file sharing, and scheduling1 The ecosystem of digital tools continues to Most workers toggle between apps 10 times per hour, resulting in 32 days per become more complex and time consuming year of lost workplace

  11. Slide 11: If content is king, then context is God.

    “If content is king, then context is God.” - Gary Vaynerchuk Copyright © 2022 Deloitte Development LLC. All rights reserved. |

  12. Slide 12: Overcoming the Challenge with KM

    Overcoming the Challenge with KM Unleashing the wisdom of the organization starts with meeting your workforce where they are at PERSONALIZED & INTUITIVE C O N T I N U O U S I N N O VAT I O N • Reduces complexity and make it easy to • Informs decision-making and drives connectedness to complete work

  13. Slide 13: How? Business Outcomes and Workforce Experience

    BUSINESS 1 OUTCOMES HUMAN-CENTERED DESIGN WORKFORCE My experience while conducting my work, 2 EXPERIENCE How? Business connecting with people, and navigating my places of work – all infused with well-being and key organizational essentials Outcomes and THE WORK I DO HOW WORK AFFECTS MY LIFE Workforc

  14. Slide 14: Thank you!

    The Skills-Based Managing Knowledge in Organization: A New an Age of Disruption Operating Model for Work and the Workforce Thank you! Copyright © 2022 Deloitte Development LLC. All rights reserved. |

eGain — eGain Solve22 (October 2022) on 6ix