Royal Kpn Nv · EURONEXT:KPN
Royal Kpn Nv — KPN — Investor Day (November 2016)
8 slides from Royal Kpn Nv's investor day presentation, Nov 11, 2016
Slide 1: Analyst round table session
Analyst round table session Topic: Improving quality, reducing spend Jan Kees de Jager, CFO 11 November 2016
Slide 2: Execution of strategy on track
Execution of strategy on track Analyst round table | Strategy | 2
Slide 3: Strong progress in reducing spend levels
Strong progress in reducing spend levels1 Q3 ’16 YTD opex reduction (€ 111m) supporting margins Solid Capex reduction -4.0% -2.5% -0.3% -4.9% €m €m €m 2,809 2,698 €m 937 4,623 1,814 1,809 4,507 4 431 370 891 3 396 380 2 905 864 1 1,077 1,084 YTD ’15 YTD ’16 YTD ’15 YTD ’16 YTD ’15 YTD ’16 YTD ’15 YT
Slide 4: Reduced personnel expenses in all layers of the organization
Reduced personnel expenses in all layers of the organization 2 Quality programs in customer service driving down personnel expenses Increased span of control BoM, reduction management layers NL Old New CEO, CFO, CCO, COO CCO CEO CFO COO CM RSD CM MOB Business NetCo Simplifi- Sales, Products & Market
Slide 5: Improving customer experience while rationalizing IT
Improving customer experience while rationalizing IT 3 Combining traditional and disruptive approaches in Simplification program 1 2 1 Improving customer experience 2 Fixed and mobile IT rationalization Analyst round table | IT / TI expenses | 5
Slide 6: A complete overhaul of our fixed and mobile IT landscape
A complete overhaul of our fixed and mobile IT landscape 3 Leading to significant benefits for customers and organization Simplified operating model Benefits Faster time-to-market Consumer fixed IT systems Consumer mobile IT systems €m €m 2011 2012 2013 2014 2015 2016e 2017e 2018e 2014 2015 2016e 20
Slide 7: Lower marketing, billing and housing expenses
Lower marketing, billing and housing expenses 4 Driven by increased loyalty, improved processes and less floor space Reduced marketing costs due to lower churn levels1 Improved billing processes leading to lower costs ~20% ~12% ~4-5% ~9% ~9% ~50% lower direct ~30% less overdue mail costs2 payments y
Slide 8: Summary
Summary Improving quality, reducing spend We are delivering on our strategy NPS scores improved across all business lines1 Consumer Consumer residential mobile Business Continuously simplifying and innovating 10 9 6 7 Enhanced customer experience Increased customer loyalty -5 Lower cost of service -