athenahealth — Investor Day (December 2013)
116 slides from athenahealth's investor day presentation, Dec 12, 2013
Slide 1: 6th Annual Investor Summit
do ye! Yo ax) x 6‘ Annual Investor Summit December 12, 2013 67 athenahealth
Slide 2: Dana Quattrochi, Director, Investor Relations
athenahealth, Inc. 6th Annual Investor Summit – December 12, 20132 Dana Quattrochi Director, Investor Relations
Slide 3: Agenda and presenters
athenahealth, Inc. 6th Annual Investor Summit – December 12, 20133 Rob Cosinuke, SVP, Chief Marketing Officer & President of Epocrates Abbe Don, VP, User Experience Jeremy Delinsky, SVP, Chief Technology Officer 3. Ramp Strategy Discussion Jonathan Bush, President, Chairman & CEO 1. Opening Remarks
Slide 4: Forward-looking statements
athenahealth, Inc. 6th Annual Investor Summit – December 12, 20134 This presentation contains forward-looking statements, which are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including statements reflecting athenahealth, Inc. (the “Company”)
Slide 5: Non-GAAP financial measures
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 In the Company’s earnings releases, conference calls, slide presentations, or webcasts, the Company may use or discuss non-GAAP financial measures as defined by SEC Regulation G. The GAAP financial measure most directly comparable to
Slide 6: 12, 20136
athenahealth, Inc. 6th Annual Investor Summit – December 12, 20136
Slide 7: Jonathan Bush, Chairman, President & CEO
Jonathan Bush Chairman, President & CEO
Slide 8: Mission, vision and culture
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 To be medical care givers’ most trusted service, helping them do well by doing the right thing.MISSION An information backbone that helps make health care work as it should. VISION CULTURE Each of us is a teacher and learner, in it fo
Slide 9: Strategic priorities remain the same for 2014
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 And our strategic priorities remain the same for 2014 9
Slide 10: One-pager focusing our work
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 • athenaU is trusted source for entry into and progression within athenaNation • Client advocacy is baked into our DNA (systems, people, partners) • eAthenistas: employees enjoy seamless connection across athenaNation • #athenaNation:
Slide 11: Wayne Gretzky (not athenahealth)
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013Wayne Gretzky (not athenahealth)11
Slide 12: 12, 201312
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201312
Slide 13: 12, 201313
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201313
Slide 14: 12, 20131414
athenahealth, Inc. 6th Annual Investor Summit – December 12, 20131414
Slide 15: Point to point interfaces between static software systems
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 One strategy is to develop point to point interfaces between static software systems 15
Slide 16: 12, 201316
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201316
Slide 17: The biosphere strategy: you can't buy everyone
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 Another strategy is the biosphere…but you can’t buy everyone In most health systems, 50-80% of hospital admissions come from non-employed physicians 17
Slide 18: 12, 201318
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201318
Slide 19: Best in the world at connectivity across the continuum
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 But instead – let’s be the best in the world at connectivity across the continuum 19
Slide 20: New health information solutions are cloud based
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 Virtually ALL NEW Health Information Solutions are cloud based 20
Slide 21: Best in KLAS says it all
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 AND, Best in KLAS says it all… Cardiology Document Management Emergency Department Homecare Oncology PACS Speech Recognition Anesthesia Pharmacy Budgeting Cardiology Hemodynamics Clinical Decision Support Clinical Procedure Documentat
Slide 22: Enterprise Coordinator manages care across the continuum
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 Enterprise Coordinator combines software, knowledge, and work to manage care across the continuum and deliver real results 22 Enterprise CoordinatorSM More cash flow and less capital expense Reduction in re-work and administrivia
Slide 23: Health
vr Health plan data ait con Ja atrenanetathenabeath com a_Yahoo! tr_wikipeh News * Popular + Matthew PETERSON E OBbe 115 13219 187.24 2 2 Allergies Medications salfonamides Rash itroghycerine 03 mg 5.95 min Problems ypeadalnfretion Depression Hospital > discharge d Clopidogrel 75 m9 PO.00 athenaNet
Slide 24: 12, 20132424
athenahealth, Inc. 6th Annual Investor Summit – December 12, 20132424
Slide 25: Group Practices, Individual Caregivers, Enterprises
Group Practices Individual CaregiversEnterprises athenaOne®Enterprise CoordinatorSM athenahealth is committed to making it profitable and attractive to 25
Slide 26: Multi-year product roadmap to Enterprise services
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 Point of Care Medical Applications Practice Services Life Cycle of Claim Life Cycle of the Patient Relationship Life Cycle of the Chart Care Coordination and Financial Management Enterprise Enterprise Enterprise Enterprise Enterprise
Slide 27: Wayne Gretzky (and athenahealth)
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013Wayne Gretzky (and athenahealth)27
Slide 28: Tim Adams, SVP, Chief Financial Officer
Tim Adams SVP, Chief Financial Officer
Slide 29: Massive untapped market opportunity despite high growth
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 Massive untapped market opportunity despite high growth 29 Recurring revenue and cash flow business model Operational improvement discipline across a wide portfolio Strong role played by founding team Strong financial support behind a
Slide 30: Significant adjacent market opportunities
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201330 1 Calculated by multiplying athenahealth’s average billing rate of each service offering by $500B Physician and Clinical Services. Centers for Medicare & Medicaid Services, Office of the Actuary, National Health Statistics Group. Si
Slide 31: 47k providers Collector
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201331 47k providers Collector
Slide 32: 23k providers Communicator
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201332 47k providers Collector 23k providers Communicator
Slide 33: 15k providers Clinicals
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201333 47k providers Collector 23k providers Communicator 15k providers Clinicals
Slide 34: Population health
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201334 20 risk-bearing entities Population Health 47k providers Collector 23k providers Communicator 15k providers Clinicals
Slide 35: Coordinator sender and receiver nodes
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201335 20 risk-bearing entities Population Health 47k providers Collector 23k providers Communicator 15k providers Clinicals 6k sender nodes Coordinator 3k receiver nodes Coordinator
Slide 36: Epocrates 1.1M HCPs
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201336 20 risk-bearing entities Population Health 47k providers Collector 23k providers Communicator 15k providers Clinicals 6k sender nodes Coordinator 3k receiver nodes Coordinator 1.1M HCPs* Epocrates *HCP: health care providers
Slide 37: Bookings composition
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 74% 69% 65% 57% 50% 26% 31% 35% 43% 50% 0% 20% 40% 60% 80% 100% 2010 2011 2012 2013 Est. 2014 Budget B o o k i n g s C o m p o s i t i o n ( c o r e a t h e n a h e a l t h ) All Other Enterprise National Accts 37
Slide 38: Existing client base and revenue at risk
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201338 76% 10% 8% 6% Existing Client Base (as of 09/13), less attrition* At Risk - To be implemented in Q4 2013 and FY 2014 At Risk - To be sold in Q4 2013 and FY 2014 Pharma Client Base *Includes Epocrates subscription revenue and Arsenal
Slide 39: Value of clients far exceeds cost to acquire
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 The value of our clients today far exceeds the cost to acquire them 39 • Average revenue of $22K per physician* • Discount rate of 11% (WACC) • Excludes terminal value *based on new core athenahealth deals sold during the last 18 mont
Slide 40: Investment priorities
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201340 Research and Development Service Line Investments Sales and Marketing General and Administrative Capital Expenditures Debt Reduction Accelerating investment; growing faster than revenue Continued investment in service expansion (~50
Slide 41: R&D spend allocation
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201341 C-1 Stability C-2 Productivity/ GM C-3 Service Enhancement C-4 New Service Development 0% 20% 40% 60% 80% 100% 2009 2010 2011 2012 2013 2014 % o f R & D S p e n d C4 C3 C2 C1 39% 41% 50% 52% 56% 58%
Slide 42: Service offerings
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 athenaCollector® athenaCommunicator® athenaClinicals® athenaCoordinator®* Epocrates® 42 *Enterprise service covering everything to manage across the continuum of care: access, population management, insight, and information integratio
Slide 43: Lead sources
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 10% 12% 42% 26% 6% 3%2% 7% 9% 38%22% 10% 4% 10%Events Offline Online Channel Partners Client Affiliates Epocrates 43 2014 budget includes a 30%+ increase in leads
Slide 44: Investments to attract, stimulate and retain talent
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201344 San Francisco, CA Fit-out ~60k sq.ft. Austin, TX Fit-out ~100k sq.ft. Watertown, MA $200M over 10 yrs +tenant improvements Atlanta, GA Fit-out ~75k sq.ft. We are making the necessary investments to attract, stimulate and retain tale
Slide 45: Fiscal year 2013 expectations
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201345 1 See non-GAAP reconciliation tables in the 12/11/13 press release Note: These estimates reflect the Company’s current operating plan as of December 12, 2013, and are subject to change as future events and opportunities arise. FISCA
Slide 46: Fiscal year 2014 expectations
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201346 1 See non-GAAP reconciliation tables in the 12/11/13 press release Note: These estimates reflect the Company’s current operating plan as of December 12, 2013, and are subject to change as future events and opportunities arise. FISCA
Slide 47: Non-GAAP financial measures
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 In the Company’s earnings releases, conference calls, slide presentations, or webcasts, the Company may use or discuss non-GAAP financial measures as defined by SEC Regulation G. The GAAP financial measure most directly comparable to
Slide 48: FY2013 adjusted gross margin reconciliation
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201348 Please note that the figures presented above may not sum exactly due to rounding. LOW HIGH Total revenue 580.0$ 615.0$ Direct operating expense 233.4 240.2 Total revenue less direct operating expense 346.6$ 374.8$ Add: Stock-based c
Slide 49: FY2013 adjusted operating income reconciliation
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201349 Please note that the figures presented above may not sum exactly due to rounding. LOW HIGH Total revenue 580.0$ 615.0$ GAAP net (loss) income (1.3) 2.6 Add: (Benefit) provision for income taxes (2.2) 5.9 Add: Total other expense 3.8
Slide 50: FY2013 adjusted net income reconciliation
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201350 Please note that the figures presented above may not sum exactly due to rounding. LOW HIGH GAAP net (loss) income (1.3)$ 2.6$ Add: Stock-based compensation expense 43.1 43.1 Add: Amortization of capitalized stock-based compensation
Slide 51: FY2013 adjusted EPS reconciliation
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201351 Please note that the figures presented above may not sum exactly due to rounding. LOW HIGH GAAP net (loss) income per share - diluted (0.03)$ 0.07$ Add: Stock-based compensation expense 1.13 1.13 Add: Amortization of capitalized sto
Slide 52: FY2014 adjusted gross margin reconciliation
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201352 Please note that the figures presented above may not sum exactly due to rounding. LOW HIGH Total revenue 725.0$ 755.0$ Direct operating expense 292.4 295.9 Total revenue less direct operating expense 432.6$ 459.1$ Add: Stock-based c
Slide 53: FY2014 adjusted operating income reconciliation
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201353 Please note that the figures presented above may not sum exactly due to rounding. LOW HIGH Total revenue 725.0$ 755.0$ GAAP net loss (6.8) (1.2) Add: (Benefit) provision for income taxes (0.6) 1.7 Add: Total other expense 5.4 7.5 Ad
Slide 54: FY2014 adjusted net income reconciliation
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201354 Please note that the figures presented above may not sum exactly due to rounding. LOW HIGH GAAP net loss (6.8)$ (1.2)$ Add: Stock-based compensation expense 48.6 48.6 Add: Amortization of capitalized stock-based compensation related
Slide 55: FY2014 adjusted EPS reconciliation
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201355 Please note that the figures presented above may not sum exactly due to rounding. LOW HIGH GAAP net loss per share - diluted (0.17)$ (0.03)$ Add: Stock-based compensation expense 1.23 1.23 Add: Amortization of capitalized stock-base
Slide 56: FY2014 assumptions and working days by quarter
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201356 Our expected FY 2014 Non-GAAP tax rate is 40% Our expected FY 2014 weighted average diluted share count is approximately 39.5 million Our estimated FY 2014 FAS123R expense is approximately $50 million Our estimated FY 2014 a
Slide 57: We thrive in change
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 We thrive in change1 The CLOUD will win! We thrive in an environment of tight capital2 We thrive when connectivity and competition are needed3 57
Slide 58: 12, 2013
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 58
Slide 59: Rob Cosinuke, SVP, CMO & President of Epocrates
Rob Cosinuke SVP, Chief Marketing Officer & President of Epocrates
Slide 60: Growth strategy described as a Land War
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 Traditionally we have described our growth strategy as a “Land War” 60 The Land War 60
Slide 61: Disciplined growth framework
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 And we’ve instrumented this challenge with a disciplined growth framework 61
Slide 62: Building powerful brand bonds: winning hearts and minds
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 Going forward, our Growth strategy will also emphasize building powerful brand bonds 62 Winning the Hearts and Minds 62
Slide 63: Brand ecosystems for individuals, groups and enterprises
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 We will tap the hearts and minds of Individuals, and members of Groups and Enterprises 63 athenahealth’s Brand “Ecosystems” Preferred by Individuals: Personal Brand Preferred by informal networks/groups: Tribal Brand Preferred by form
Slide 64: Robust onramp leading to full fee services
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 We now have a robust onramp leading to our full fee services “Lite” Services Onramp Full Fee Services 64 Individual HCPs Informal Networks/ Groups Formal Networks/ Enterprises Free Services Onramp Essentials for Enterprise Free
Slide 65: Managing the onramp with the growth funnel
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 Essentials for Enterprise Individual HCPs Informal Networks/ Groups Formal Networks/ Enterprises And we are managing this onramp with the same discipline we do with our Growth Funnel 1,100,000 Health Care Providers (HCP) 47,000 HCP pr
Slide 66: Building Enterprise momentum and simplifying the corporate sale
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 This strategy builds Enterprise momentum and value, simplifying the corporate sale 66 V a l u e Complexity LOW LOW HIGH HIGH BOUGHT SOLD Legacy Enterprise Software Free Paid Enterprise Secure Text Messaging Coordinator Functionality A
Slide 67: Increased investment in physician-centric design
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 But this requires an increased investment to brilliant physician–centric design 67 DESIGN TECHNOLOGYBUSINESS
Slide 68: Winning hearts and minds through great design
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 And we are already winning the battle for Hearts and Minds through great design… “most used & broadest reach” 68 #1 Patient Portal #1 EHR* #1 Practice Management* #1 In Usability “top app in medical practice”* “highest score 97/100” “
Slide 69: Design highlights for 2014
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 We plan to accomplish so much more. Here are some design highlights for 2014 69 athenaOne® ▶ Redesign and Visual Rebranding Enable greater personalization and productivity ▶ Beautiful New Physician Encounter Redefine the UX standard f
Slide 70: The Caregiver On-ramp Strategy: Design for Hearts & Minds
The Caregiver On-ramp Strategy “Design for Hearts & Minds” Abbe Don VP, User Experience sl {Wathenahealth
Slide 71: Design the right thing
athenahealth, Inc. 71 DESIGN THE RIGHT THING 71
Slide 72: Design the right thing, design the thing right
athenahealth, Inc. 72 DESIGN THE RIGHT THING DESIGN THE THING RIGHT 72
Slide 73: Design principles
athenahealth, Inc. 73 Activate the care team Nurture better behavior Uphold the sanctity of the doctor-patient relationship Encourage achievement, not effort Inspire insights through trusted curation 73
Slide 74: Epocrates content attributes
athenahealth, Inc. 74 Accurate Scientifically accurate, rigorous research, good clinical judgment AE AA AC AU AR Current Current practice standards, timely information Unbiased Independent of commercial activities Relevant Physician focus, clinically significant Essential Necessary at point of care,
Slide 75: Bugs + Drugs typical antibiogram
Bugs + Drugs | Typical Antibiogr. Urine Isolates — % Susceptible iproftaxacin [Gentamycin HL Synergy Iserratio marcescens a 1a] 6 ecpmvcecouus ures, al lates
Slide 76: Bugs + Drugs antibiogram reinvented
Bugs + Drugs | Antibiogram Reinvented ATT = 242PM © 7 ¥ 67% MM ©. Sasi Ol Black Box Warnings No Black Box Warning pneumoniae ‘Adult Dosing “ Dosage Forms 50,100; 100 ER; 25/5 mL 30+ Samples ZZ Enterococcus faecalis imipenem UTI tx 50-100 mg PO qh x7 days Alt: 100 mg ER PO q12h x7 days; Info: for low
Slide 77: Essentials for Enterprise
athenahealth, Inc. 7777 Essentials for Enterprise Free Secure Text Messaging Provider Directory + Coordinator Facesheet 77
Slide 78: In-patient care team
athenahealth, Inc. 7878 In-patient Care Team San Francisco, CA Private Practice MDs Modesto, CA Albert Chan Family Medicine Manju Agrawal Infectious Disease Sarah Thompson Medical Surgical Nurse Leo Marchetti Hospitalist Janet Frank Infectious Disease 78
Slide 79: Calendar Photos Camera
64% Ma) = Calendar Photos Camera rj c¢ B Weather Care Chat Epocrates Bugs+Drugs Reminders Contacts Game Center Stocks 3 Dropbox 2>> Passbook VoiceMemos Videos Notes e Va Oe Phone Mail Safari Settings
Slide 80: 12, 201380
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201380
Slide 81: Secure chat screens
eeeco BELL > 4:21 PM 3 100% a = Chats = Sarah Thompson John Smith bed 306b 10:14a Chris Anago Rana Javed Amin A & Radha C Treatment Options Scott L, Tamika K, Will B + 4 more Kenneth Hua
Slide 82: Jeremy Delinsky, SVP, Chief Technology Officer
Jeremy Delinsky SVP, Chief Technology Officer
Slide 83: Enhance the sanctity of the patient-doctor experience
athenahealth must enhance the sanctity athena of patient-doctor experience Technology should enable intimate time between care giver and patient. Doctors should only be given—and only ask for—the information that supports the moment of care.
Slide 84: athenaNet follow-up screen
cathoun athenaNet logout Follow-up Hypertension a Steve Valla ve | oom A> ini Patient ready in Room 3 < BL © lent since: 2/7/12 steve Val oral (2 days a Diabetes Hypertension = Glipizide . Fm worried about my diabetes, Hyperlipidemia Metformin Jun 25, 2012 + | Dr. Patrick Calhoun ing poorer control.
Slide 85: 12, 201385
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201385
Slide 86: athenaNet dashboard
20.0 / Bhaireranee eet athenanet athenahealth.com scott Calhoun < > seat alhoun ¥ ‘re you ready fori sito pace an mi nowto Urgent Tasks a 0 Readiness 75am Jake C HEMPHILL vom Bl seen e Patient in Ofce 4 > | ban deeb 4 News and Messages ona o » || oom BE om ste | 3 Seon 11:00AM Ena ‘on getting ready
Slide 87: Todd Rothenhaus, Chief Medical Officer
Todd Rothenhaus Chief Medical Officer
Slide 88: The old way of getting a referral
The old way of getting a referral 88 This is how care coordination is done today… 88
Slide 89: Unacceptably high defect rate in care coordination
…leading to an unacceptably high defect rate Patients schedule their mammogram themselves 3 Dr. Sharp receives the mammogram results 4 5 Dr. Corazon, Terry’s friend’s surgeon, performs a biopsy. 6 Dr. Sharp receive results that the lump is benign. Happy Valley’s managed care team gets a print out fr
Slide 90: HIE was the first failed promise to coordinate care
90 1990s:CHINs 2000s: RHIOs 2010: HIEs HIE was the first failed promise to coordinate care with technology
Slide 91: Hospitals hard wiring their ecosystem
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 When that did not work, hospitals attempted to hard wire their ecosystem 91
Slide 92: Doctors and patients locked in a single system
athenahealth, Inc. 6th Annual Investor Summit – December 12, 201392 Others have locked doctors and patients up in single “system”
Slide 93: Installing more software invites more work
Image Image Blurry Image Installing more software is nothing more than an invitation to do more work 93
Slide 94: An information backbone that helps health care work as it should
An information backbone that helps make health care work as it should. 94
Slide 95: Meet our care coordination team
Meet Our Care Coordination Team… Terry Lang 48 years old Mother of two Happy Valley Health system Dr. Sharp Terry’s new PCP Dr. Corazon Surgeon Radiology Department 95
Slide 96: Health care working as it should
Health care working as it should Terry self-schedules a mammogram online with Happy Valleys radiology dept. 3 Dr. Sharp receives an abnormal results from the radiologist. Visits with Terry and refers her to a surgeon 4 5 Dr. Corazon, an in- network surgeon, performs a biopsy. 6 Dr. Sharp receive res
Slide 97: Identify, reach out, coordinate
97 • Network-wide hot- spotting for gaps in care, wrong care, and better care • Network utilization, alerts, and high cost patients A service that identifies patients in need of care, receiving the wrong care, or in need of better care. IDENTIFY: • Precertification and pre-authorization • Financial
Slide 98: Population surveillance to monitor gaps in care
Population surveillance to monitor gaps in care Happy Valley Health system 98
Slide 99: Population surveillance to monitor gaps in care
Population surveillance to monitor gaps in care Happy Valley Health system 99
Slide 100: Automated messages and scheduling
Receives automated messages Terry Schedule appointments across health system Receive reminder calls or texts Message with providers across the health system 100
Slide 101: Terry, Radiology Department
Terry Radiology Department 101
Slide 102: Dr. Sharp on athenahealth: abnormal result
Terry LANG Dr. Sharp (on athenahealth)102 Abnormal
Slide 103: Dr. Sharp on athenahealth
Terry LANG Dr. Sharp (on athenahealth)103
Slide 104: Financial obligation and payment options
Woman on phone 104 Terry Receives financial obligation and payment options from an athenahealth representative 104
Slide 105: Dr. Corazon on different EHR
Dr. Corazon (on different EHR)105
Slide 106: Dr. Sharp on athenahealth
Terry LANG Dr. Sharp (on athenahealth)106
Slide 107: Everyone wins
Everyone wins… Terry Lang - loves Happy Valley - better health - better care experience Happy Valley - happy docs - happy patients - lower costs Dr. Sharp - better quality - better care - lower costs Dr. Corazon - efficiency - access to information Radiology Department - less administrivia - more vo
Slide 108: Enterprise Coordinator: latest step toward the entire continuum of care
Enterprise Coordinator is the latest step in our march to the entire continuum of care Group Practices Individual CaregiversEnterprises athenaOne®Enterprise CoordinatorSM 108
Slide 109: athenahealth panel
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 athenahealth Panel Moderator Todd Rothenhaus, M.D. Chief Medical Officer Panelists Kyle Armbrester VP, Business Development David Harvey VP, Product Strategy Jonathan Porter VP, Product Strategy Coordinate Care Manage Quality and Cost
Slide 110: 12, 2013
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 110
Slide 111: Paul Merrild, VP, National Accounts
Paul Merrild VP, National Accounts
Slide 112: Client panel
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013112 Paul Merrild VP, National Accounts Jeffrey Le Benger, M.D. Chairman & CEO Summit Medical Group AnnMargaret McCraw CEO Midlands Orthopaedics Michael Cantor, M.D., J.D. Chief Medical Officer New England Quality Care Alliance Michael
Slide 113: 12, 2013
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 113
Slide 114: Jonathan Bush, Chairman, President & CEO
Jonathan Bush Chairman, President & CEO
Slide 115: We thrive in change
athenahealth, Inc. 6th Annual Investor Summit – December 12, 2013 We thrive in change1 The CLOUD will win! We thrive in an environment of tight capital2 We thrive when connectivity and competition are needed3 115
Slide 116: 6th Annual Investor Summit
do ye! Yo ax) x 6‘ Annual Investor Summit December 12, 2013 67 athenahealth