Netcall Plc · LSE:NET

Netcall — Govtech Solutions — Inbox Assistant webinar (October 2026)

18 slides from Netcall's conference presentation, October 2026

1. Slide 1: Inbox Assistant | Transforming Revenues & Benefits Email Processing

   WELCOME Extract Data Inbox Assistant | Transforming Understand Revenues & Benefits Email Processing Manchester City Council Success Story Govtech Solutions Ltd. © 2026 www.govtech.co.uk

2. Slide 2: Agenda

   Agenda Inbox 1. CHALLENGE Sam antha Sauco, Senior Systems & Subsidy Manager MCC Extract Data 2. SOLUTION Graem e M aychell, Solution Specialist Understand 3. OUTCOME John Bailey, Business Analyst MCC 4. FUTURE Joe P ayne, Solution Architect 2 Govtech Solutions Ltd. © 2026 www.govtech.co.uk

3. Slide 3: Challenge

   Challenge 3 Govtech Solutions Ltd. © 2026 www.govtech.co.uk

4. Slide 4: Challenge: Managing high volumes of customer correspondence

   Challenge Managing Inbox high volumes of customer correspondence • Growing demand for digital services Extract Data • Successful promotion of webforms Monthly Email Volumes • Maintain customer choice but improve efficiency Understand 4000 • Volumes • Council Tax 4,000 1300 1000 • Business Rates 1,00

5. Slide 5: Challenge: Previous approach and limitations

   Challenge Previous Inbox approach and limitations • Existing email automation had reached its limits • Reliance on customers to provide their ARN Extract Data • No categorisation of enquiry types • Single doc type in DMS for all emails • No prioritisation of urgent enquiries Understand • Impact • Ad

6. Slide 6: Challenge: What we wanted to achieve

   Challenge What Inbox we wanted to achieve Maximum email automation to free up admin resource Remove reliance on account reference numbers Extract Data Extract customer and property information automatically Understand Understand enquiry content and attachments Categorise and Prioritise documents acc

7. Slide 7: Solution

   Solution 7 Govtech Solutions Ltd. © 2026 www.govtech.co.uk

8. Slide 8: Solution

   Solution Webforms Emails Voice / chat Tenancy lists Your Council R&B System £ Balance and Bill enquiries DWP change of Only manual intervention when income data business rules trigger 8 Govtech Solutions Ltd. © 2026 www.govtech.co.uk

9. Slide 9: How Inbox Assistant works

   Solution Ho w Inbox Assistant works Inbox 1. Receives inbound email 2. Analyses email content and attachments (IDP) Extract Data 3. Identifies customer details, references and addresses Understand 4. Classifies enquiry type based on content and sentiment 5. Validates COT data and automates processin

10. Slide 10: Demo

    Demo 10 Govtech Solutions Ltd. © 2026 www.govtech.co.uk

11. Slide 11: www.govtech.co.uk

    11 Govtech Solutions Ltd. © 2026 www.govtech.co.uk

12. Slide 12: Transforming customer enquiries with intelligent automation

    Solution Transforming customer enquiries with intelligent automation Inbox Before After • Admin team interpret most incoming emails • Automatic email classification Extract Data • Customer accounts identified manually • 95% Automated account identification and indexing Understand • Emails indexed in

13. Slide 13: Outcome

    Outcome 13 Govtech Solutions Ltd. © 2026 www.govtech.co.uk

14. Slide 14: Outcome: over 4,000 emails managed through automation

    Outcome In the last month, over 4,000 emails managed through intelligent automation Inbox 1,096 Landlord change of tenancies Extract Data Change of tenancy automated in R&B system. 72% fully automated 601 Automated responses Understand Email content not sufficient for processing. Auto email response

15. Slide 15: Outcome: Categorisation of enquiries

    Outcome Categorisation Inbox of enquiries September 2026 Extract Data Understand 15 Govtech Solutions Ltd. © 2026 www.govtech.co.uk

16. Slide 16: Measurable operational improvements

    Outcome Measurable Inbox operational improvements Efficiency gains • Admin resource saving: 95% of emails automatically categorised and indexed in DMS • R&B Back-office saving: 1096 Landlord COT emails automatically converted into Change of Address Extract Data transactions and automated in R&B syst

17. Slide 17: Future

    Future 17 Govtech Solutions Ltd. © 2026 www.govtech.co.uk

18. Slide 18: Thank you for listening

    Thank you for listening www.govtech.co.uk/ai-email-automation [email protected] 18 Govtech Solutions Ltd. © 2026 www.govtech.co.uk

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