Origin Energy Limited · ASX:ORG
Origin Energy — Fleet Mobile Comms 2006
8 slides from Origin Energy's conference presentation, Sep 10, 2006
Slide 1: National Response Centre: Fleet Mobile Comms 2006 Presentation Outline
National Response Centre Fleet Mobile Comms 2006 Presentation Presentation Outline • National Response Centre (NRC) Background • Brief outline of our “utility specific services”and our Customers • An outline of technologies employed by the Centre • What’s in place in terms of Disaster Recovery & Bus
Slide 2: National Response Centre Background and Utility Call Centre Services
National Response Centre (NRC) Background National Response Centre was established in 1972 by Gas & Fuel to; •manage customer and public reported gas leaks and gas emergencies •dispatch gas leaks and gas emergencies to the field •dispatch “non critical” customer service requests to the field Gas & F
Slide 3: Utility Field Dispatch Services and Utility Support Services
Utility Field Dispatch Services üDispatch of Emergencies •Natural Gas, LPG, Auto Gas & Water 162,619 jobs dispatched pa A priority – gas leaks, fires, explosions, fatalities etc dispatched within 5 min’s üDispatch of Network Faults üDispatch of Customer Initiated Service Requests üAppointment Status
Slide 4: Customers and Technologies Employed
National Response Centre Customers Gas Distribution Businesses – “network asset owners” Envestra & Origin Energy Asset Management Gas Retail Businesses – “customer interface” TRUenergy, AGL, Energex, Victoria Electricity Origin Energy Retail, Origin Energy LPG Gas Industry Regulators – “industry wat
Slide 5: Disaster Recovery & Business Continuity Plan; EDACS Network Overview
Disaster Recovery & Business Continuity Plan üPrimary Site Disaster Recovery Plan Activation •PABX or Telstra Network Failure •Fire or Bomb Threat •Power & Generator Failure •Force Majeure – floods, storms etc.. “relocate to the secondary site” üBusiness Continuity Plan •Loss of Workplace, People or
Slide 6: EDACS Network Coverage and Dispatch Interoperability
EDACS Network Coverage EDACS Dispatch Interoperability “EDACS technology provides interoperability in a number of ways” •allows users to communicate with other users operating on other systems and frequencies through its conventional interface and switch •EDACS is one network used by multiple utilit
Slide 7: C3 Maestro Dispatch Console and Summary
National Response Centre C3 Maestro Dispatch Console Workgroups Defined by Company Geographic Skills Based Common Emergency Work Groups Example: allows multiple utility access to manage / resolve emergencies Multiple Utilities Common radio platform Example: Coliban Water Aft Hr Dispatch Handover Sta
Slide 8: Questions??
Questions??