Ringcentral, Inc. · NYSE:RNG
Ringcentral — Investor Presentation (April 2021)
8 slides from Ringcentral's investor presentation, April 2021
Slide 1: Introducing: Engage Messaging
RingCentral INTRODUCING: ENGAGE MESSAGING Combines live-chat functionality with messaging. Available on mobile or desktop, it guarantees a continuous conversation across all your devices for a better customer experience.
Slide 2: Sources: Facebook, Intelligent Contacts, Forbes
Sources: Facebook, Intelligent Contacts, Forbes
Slide 3: Live Chat Challenges
LIVE CHAT CHALLENGES Live Chat falls short. It's a synchronous channel that requires agents and customers to be online at the same time. There is no history of conversation or ability to switch from web to mobile. If you get disconnected you lose your chat session. Not optimized for mobile usage and
Slide 4: Messaging Benefits
MESSAGING BENEFITS Messaging is the future. It allows continuous conversation between agents and customers. Works across any device so you can start a conversation on the web and pick it up later on a mobile device. Keeps the history of the previous conversations so everyone has context. RingCentral
Slide 5: Multiple Utilizations
MULTIPLE UTILIZATIONS 1. Live-chat mode floating on the corner of a website. 2. Messaging mode embedded ona webpage. 3. Mobile mode on any iOS or Android devices. Hello I'm the PurpleShop Chatbot, I'm designed to help you I'm unable to, | will ransfer our conversation to an agent who can. Please tel
Slide 6: The Next Big Thing
THE NEXT BIG THING Why it’s better than Live Chat. Keeps conversation history whether customers are authenticated or not Live Chat triggers are available and it’s co-browsing compatible Conversations can be continued at any time and users can have multiple conversations It's fast asynchronous and ke
Slide 7: Multimedia Message Capability
MULTIMEDIA MESSAGE CAPABILITY
Slide 8: Engage Digital: Powering the future of digital customer engagement
RingCentrafr Engage Digital Powering the future of digital customer engagement