Altigen Communications, Inc · OTC:ATGN
Altigen Communications — Investor Day (March 2022)
59 slides from Altigen Communications's investor day presentation, Mar 8, 2022
Slide 1: Altigen Communications Investor Day
Altigen Communications Investor Day March 8, 2022
Slide 2: Safe Harbor Statement
Safe Harbor Statement This presentation and oral statements accompanying this presentation contain forward-looking information, including all statements that are not statements of historical fact regarding the intent, belief, assumptions or current and future expectations of Altigen, its directors,
Slide 3: Agenda
Agenda Introduction and Overview Jerry Fleming, Chairman & CEO Native Teams Applications: Intelligent Bots Scott Perham, Cloud Solution Architect, Microsoft Fiserv Altigen Strategic Partnership Joe Selveraj, Director of IT, Fiserv Microsoft Teams Market Overview Mike Hejsak, CEO, UC365 Altigen Strat
Slide 4: Altigen Communications Overview
Altigen Communications Overview • Develop and Host Microsoft Communications Solutions Microsoft Communications • Over 100,000 VoIP End-points Deployed Solutions Experts • More than 20,000 Active Cloud Subscribers • Communications Services: SIP Trunks / Direct Routing Complete, End-to-End Cloud • Int
Slide 5: A Successful Cloud Business Transformation
A Successful Cloud Business Transformation 2010: Hardware-Centric On-Premise PBX 2015: Conversion to All Software PBX 2021: Transformation to Cloud PBX as a Service 2010 Revenue by Category 2015 Revenue by Category 2021 Revenue by Category $12,000,000 $10,500,000 $12,000,000 $12,000,000 $7,600,000 $
Slide 6: Investment Highlights
Investment Highlights Company is Poised for Growth with New UCaaS / CCaaS / CEaaS Solutions & Services New CCaaS and CEaaS Solutions Generate New Business Opportunities with Microsoft Teams New Solutions plus Strategic Partnership with Fiserv Drives New FinTech Revenue Acquisition of ZAACT Consultin
Slide 7: Intelligent Bots for Microsoft Teams
Intelligent Bots for Microsoft Teams Scott Perham – Cloud Solutions Architect
Slide 8: Microsoft Teams
Microsoft Teams is the hub for teamwork in Microsoft 365 Chats Meetings Calls Files Apps and workflows
Slide 9: Routine tasks limit our time to create and innovate
Routine tasks limit our time to create and Context switching is a real problem innovate 61% Employees spend 61% of their time on routine tasks 23 minutes It takes ~23 minutes to regain productivity after an interruption 20% 20% of our working time could be automated today 3 minutes Workers switch ta
Slide 10: Teams platform is built for flexibility
Teams platform is built for flexibility Tabs: a big canvas to host your UI Message Actions: interpret a chat When your app needs a large area to present information to users, a tab is a The starting place is a conversation. Let users send text to your app and you can great place to show a list of wo
Slide 11: Build custom apps on Microsoft Teams to meet your unique needs
Build custom apps on Microsoft Bot Framework Microsoft Teams to meet your unique Tabs, Personal Apps Bots Web Technologies needs SharePoint /SPFx Your custom app or service Meeting Messaging extensions Extensions Power Platform Microsoft Teams Adaptive Cards Connectors & Task Modules Webhooks Micros
Slide 12: Microsoft Graph and Communications
Microsoft Graph and Communications https://docs.microsoft.com/en-us/graph/cloud-communications-concept-overview https://graph.microsoft.com/v1.0/communications/ Communications Programmable Calling Bots Cloud Services Voice & Video (Remote-Media) (Local-Media) Control calling and Extend messaging bot
Slide 13: Thank you!
Thank you! aka.ms/scottperham Scott Perham Scott Perham [email protected]
Slide 14: Fiserv – Altigen Business Opportunity
Fiserv – Altigen Business Opportunity Joe Selveraj Director of Information Technology
Slide 15: Altigen Solutions Offered by Fiserv: ConvergeIT
Altigen Solutions Offered by Fiserv: ConvergeIT® Omni-Channel Authentication PBX IVR and Biometrics Contact Center • Hosted in Fiserv • Hosted in Fiserv • Hosted in Fiserv • Validates Caller’s Data Centers Data Centers Data Centers Phone and Caller ID • All Standard PBX • Omni-channel: • Integrated
Slide 16: The Market Opportunity with Microsoft Teams
The Market Opportunity with Microsoft Teams Mike Hejsak Chief Executive Officer
Slide 17: Michael Hejsak
Michael Hejsak Bio Achievements Work Experience • Developed BT One Cloud Microsoft Propositions • IT Experience – 40 Years • Revenues in excess of £200M • UC Consultant – 3 Year • Network and voice pull through over £1B • BT plc – 22 Years • First BTOC Microsoft services deal £16m • GM – UC Microsof
Slide 18: Market Context
Market Context… The importance of MS Teams in the market today COVID IMPACT SECURITY FOCUS SEAMLESS & INTEGRATED MOBILE WORKFORCE EXPERIENCE Flexibility matters. As Substantial increase in There are security and workforces become more mobile workforces due to operational challenges in Organisations
Slide 19: State of the CIO 2021
State of the CIO 2021* Top Technology Priorities for the Remote Workforce Top Business Initiatives Top Revenue Generating Initiatives *IDG, 2021
Slide 20: Microsoft TEAMS is here to stay
Microsoft TEAMS is here to stay Microsoft TEAMS has changed the way we work and communicate, forever… The move to Microsoft Teams 500,000 Organisations using Teams 90% 270 Million Of Fortune We estimate that Microsoft Teams generated 100 use $6.8 billion in revenue in 2020, a 700 percent Microsoft 2
Slide 21: CSP's in the UK
CSP’s in the UK @rackspace ATW Cc 4 greymatter, ©GCI Mberis cious & QBS group Insight" Enabling your futur I intY W Crayon WW t Softcat J D TechData’ — WIREHIVE oN GIACOM" ee Microsoft Partner HE Microsoft
Slide 22: Microsoft Teams – Operator Connect Partners
Microsoft Teams – Operator Connect Partners
Slide 23: Where Altigen is going to win
Where Altigen is going to win !! • Addressing a Market Requirement • Seamless & Intuitive User Experience • Simple integration • Application stickiness… • Attractive Market Entry Price Point • Reseller Channel Growth Private and Confidential Information
Slide 24: Altigen Communications Strategic Positioning and Opportunities
Altigen Communications Strategic Positioning and Opportunities Jerry Fleming Chairman & CEO
Slide 25: Our Focus
Our Focus Deliver progressive technology solutions to automate business and communications processes which increase employee productivity and enhance the end customer experience.
Slide 26: Business Communications Environment Today
Business Communications Environment Today Two Distinct, Separate Solutions to Address Customer Communications Requirements Significant Functionality and Price Gap between Unified Communications (UCaaS) Unified and Contact Center (CCaaS) Solutions Omni-Channel Communications Contact Center (UCaaS) (C
Slide 27: CoreInteract Fills the Enterprise Communications Gap
CoreInteract Fills the Enterprise Communications Gap Enables Any Customer to Engage with Any Employee using the Customer’s Preferred Communications Channels Unified Customer Omni-Channel Communications Engagement Contact Center (UCaaS) (CEaaS) (CCaaS) Used by General Employees Target: Customer Facin
Slide 28: Altigen's Complete Suite of Customer Experience (CXaaS) Solutions
Altigen’s Complete Suite of Customer Experience (CXaaS) Solutions Call Reporting Operator Console PBX Extension for Teams PSTN Teams Phone SIP Trunks / System Direct Routing Omni-Channel Contact Center Call Recording Enterprise Customer Engagement
Slide 29: Typical SMB Requirements
Typical SMB Requirements Cloud Unified Communications (UCaaS) Requires Expertise in SIP, UC and Cloud Management SIP Trunk Installation Technical Services Services Support SMB: The Customer Adapts Business Processes to the Software
Slide 30: Typical Enterprise Requirements
Typical Enterprise Requirements Enterprise Cloud Customer Experience (CXaaS) Solutions Requires Additional Expertise in Consulting, Project Management & Microsoft Technology Stack Assessment / Project Implementation Integration & Technical & End Technical Consulting Planning & & Deployment Customiza
Slide 31: Altigen ZAACT Business Opportunity
Altigen ZAACT Business Opportunity Ryan Day, Founder & CEO
Slide 32: ZAACT Overview
We Deliver Comprehensive Business Solutions Built on the Microsoft Technology Stack Overview • Provide Custom Development and Architecture, Business Process Integrations, Cloud Implementations • Extensive Expertise in Microsoft Technologies Evidenced by Gold Partner Certifications: • Application Dev
Slide 33: Delivering Complimentary Microsoft Services
Delivering Complimentary Microsoft Services Power BI/Apps Create Actionable Insights Reports SharePoint Dynamics 365 Develop Custom Customization, Integration Collaboration Apps and Deployment Services Microsoft Teams Azure Bot Service Deployment and Develop Custom Bots for Integration Services ZAAC
Slide 34: Synergies between Altigen Applications and ZAACT Services
+ Synergies between Altigen Applications and ZAACT Services Drive Revenue Growth Overview • Better Together: Products + Services • ZAACT Services are Critical for Enterprise Customers • Cross Selling into each Company’s Customer Base • Stickier Engagements with Custom Integrations • Credibility / Te
Slide 35: Solutions Roadmap
Solutions Roadmap Mark Allen Chief Technology Officer
Slide 36: Native Teams Architecture vs. Teams Integration
Native Teams Architecture vs. Teams “Integration” Altigen Native Teams Solutions 3rd Party UCaaS / CCaaS Solutions E-Mail E-Mail Email Web Chat Direct Routing SMS Email Web Chat SIP Trunks SMS Altigen Azure Bot Services SBC / Firewall Most UCaaS / Our solutions Microsoft 365 Microsoft Teams Teams Pr
Slide 37: Native Teams Architecture vs. Teams Integration
Native Teams Architecture vs. Teams “Integration” Altigen Native Teams Solutions 3rd Party UCaaS / CCaaS Solutions E-Mail E-Mail Email Web Chat Direct Routing SMS Email Web Chat SIP Trunks SMS Altigen Azure Bot Services Native Teams Application SBC / Firewall Customer Benefits Most UCaaS / Our solut
Slide 38: Altigen Historical Solutions
Altigen Historical Solutions The “Old” Altigen: Reliable Small Business Solutions, Little Innovation FY98 to FY07 FY08 to FY14 FY15 to FY20 MaxCS PBX and Contact Center MaxCS PBX and Contact Center MaxCS PBX and Contact Center All-in-One Solution All-in-One Solution All-in-One Solution On Pr
Slide 39: Altigen Solutions Today and Planned for FY22
Altigen Solutions Today and Planned for FY22 The “New” Altigen: Cloud-native Enterprise Solutions, Rapid Innovation FY21 1H FY22 2H FY22+ The New Altigen Unprecedented New Product Introductions Continued Rapid Innovation Acquired Blue Panda / CoreAttendant for Teams Service Delivery Portal Cor
Slide 40: CoreAttendant for Teams
CoreAttendant for Teams Improve Customer Service with Altigen’s Native Teams Live Operator Console • For Company Operators, Receptionists and Departmental Administrative Assistants • Quickly Transfer Inbound Callers to Individuals or Workgroups • Works with CoreInteract for Transfer to a Workgroup –
Slide 41: CoreInteract
CoreInteract Enable Employees to better Engage with Customers using their Preferred Communications Channels • 1st Digital Customer Engagement platform for Teams • Route, Queue, Engage, Analyze & Report on all Interactions • Voice, SMS, Email, Web Chat • Improves Customer Service • Increases Employee
Slide 42: CoreEngage
CoreEngage Increase Employee Productivity with a 360o View of the Customer in a Native Teams App • Productivity App for Customer facing Employees • Receive, Log and Track Customer Interactions • One Click access to Call History & Workgroup VM • Collaborate with other Workgroup members • Brings the C
Slide 43: Workgroup Insights
Workgroup Insights Improves Management Insight with Real-time Performance Dashboard for Departmental Workgroups Workgroup Insights • Real-time Dashboard for Departmental Workgroups • Provides Key Workgroup Performance Statistics • Daily Activity Summary for each Workgroup Member • Enables Performanc
Slide 44: FrontStage Contact Center
FrontStage Contact Center Upgrade your Call Center to a Complete Omni-Channel Contact Center built for Microsoft Teams & MaxCloud • Native Teams Application deployed in Azure • Designed for high volume company contact centers • Omni-channel solution built on Teams and MaxCloud • Teams-based Agent an
Slide 45: Easy Access Call Authentication with Biometrics
Easy Access Call Authentication with Biometrics Prevents Contact Center Fraud and Improves the Customer Experience Stops Fraud, Encourages Self-Service PSTN Call Origination Fiserv Customer Easy Access allows financial institutions to block fraudulent Service Rep calls to agents while encouraging IV
Slide 46: Go To Market Strategies
Go To Market Strategies Paul Fullman, Vice President, EMEA Mike Plumer Vice President, Sales
Slide 47: Altigen's Microsoft Teams Strategy – UK & Europe
Altigen’s Microsoft Teams Strategy – UK & Europe Objectives: • Grow from 10 to 15 UK based Channel Partners • Voice & Data plus Microsoft Resellers • CoreInteract Sales to 2 customers per month • Strategy: enable customers to achieve digital transformation with CoreInteract • FrontStage Sales to 1 n
Slide 48: Altigen's Microsoft Teams Strategy - US
Altigen’s Microsoft Teams Strategy - US Objectives: • Grow to 100 Microsoft Partners Selling Altigen Services • Target Customers: 100 to 1,000 employees • Direct Sales to 10,000+ US/UK Enterprise Teams Phone System Customers • Target Customers: 1,000 to 5,000 employees • Establish Strategic Alliance
Slide 49: Altigen's Microsoft Teams Revenue Scenarios
Altigen’s Microsoft Teams Revenue Scenarios Microsoft Teams Cloud Solutions Solutions ARPC Direct Routing (SIP Trunk Service) $800 Omni-Channel Contact Center $2,000 Enterprise Customer Engagement $3,000 Average MRR per New Customer $3,750 Microsoft Teams US & UK Revenue Scenarios Direct $50,000 Rou
Slide 50: Altigen's Fiserv / FinTech Strategy
Altigen’s Fiserv / FinTech Strategy Objectives: • Convert 100 Existing on-Premises and Hosted PBX / Contact Center Customers to MaxCloud UC and FrontStage Contact Center • Target 2,000 Existing Altigen/Fiserv IVR Customers with Call Authentication and Voice Biometrics offerings • Target 3,000+ Fiser
Slide 51: Altigen's Fiserv / FinTech Revenue Scenarios
Altigen’s Fiserv / FinTech Revenue Scenarios Fiserv / FinTech Cloud Solutions Solutions ARPC Secure Access (TrustID) SIP Trunk Service $1,500 Hosted Unified Communications (UCaaS) $600 Hosted Contact Center (CCaaS) $3,000 Average MRR $3,500 Fiserv / FinTech Revenue Scenarios $50,000 $40,000 $30,000
Slide 52: Altigen's MaxCloud Strategy
Altigen’s MaxCloud Strategy Objectives: • Target 500+ Legacy On-Premises MaxCS Customers to Convert to MaxCloud • Target 400+ Legacy Hosted MaxCS Customers to Migrate to MaxCloud • Offer MaxCloud as Teams Phone extension for non-M365 employees Go To Market Plans: • Directly Contact Altigen Customers
Slide 53: Altigen's MaxCloud Revenue Scenarios
Altigen’s MaxCloud Revenue Scenarios Altigen Legacy UCaaS / CCaaS Solutions Solutions MRR Altigen SIP Trunk Service $200 Hosted Unified Communications (UCaaS) $350 Hosted Contact Center (CCaaS) $500 Average Monthly Recurring Revenue (MRR) $600 MaxCloud Revenue Scenarios $10,000 $8,000 $6,000 $4,000
Slide 54: Altigen Financial Metrics
Altigen Financial Metrics Carolyn David Vice President, Finance
Slide 55: Altigen Key Performance Metrics
Altigen Key Performance Metrics Core Cloud Subscriber Growth (Altigen + Fiserv) 40% 30% 20% 10% 0% FY20 FY21 FY22 FY23 FY24
Slide 56: Altigen Key Performance Metrics
Altigen Key Performance Metrics Core Cloud Average Monthly Revenue per Customer (Altigen + Fiserv) $1,000 $750 $500 $250 $0 FY20 FY21 FY22 FY23 FY24
Slide 57: Altigen Key Performance Metrics
Altigen Key Performance Metrics Rule of 40 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% FY20 FY21 FY22 FY23 FY24 Cloud Revenue Growth Adjusted EBITDA
Slide 58: The New Altigen Business Opportunities
The New Altigen Business Opportunities New New New New UCaaS & CCaaS Fiserv / FinTech Microsoft Enterprise Services Solutions Teams Solutions Solutions Solutions Altigen is now poised and ready to execute on our accelerated growth business plan
Slide 59: Q & A Thank You!
= Caltigen Q&A Thank You! Microsoft | SSS Silver Application Integration Pa TNE |. siver windows and Devices Silver Small and Midmarket Cloud Solutions