Bt Group Plc · LSE:BT.A
Bt — Investor Presentation (October 2013)
11 slides from Bt's investor presentation, Oct 29, 2013
Slide 1: Network Call Performance through BT Analyst Converge
Network Call Performance through BT Analyst Converge 29/10/2013
Slide 2: Guide objectives for Network Call Performance data
This quick guide has been put together to walk you through the Network Call Performance data within Analyst Converge, so that you can: • Understand where to find the NCP data. • Understand how to add a friendly name to the individual service lines, to easily identify lines of interest. • Understand
Slide 3: Accessing NCP data through My Account login
Follow the onscreen prompts within the My Account login pages for Analyst Converge, and then click through until you see the NCP tab. This will give you access to your NCP data.
Slide 4: First screen view of NCP data
This is the first screen view of your NCP data and gives you the holistic view of the incoming and outgoing calls across all the service numbers being monitored – with a graphical view. You can drill using the ‘View’ icon or export the output. If you have more than one Delivery ID and want to swap,
Slide 5: Friendly name and phonebook functionality
The friendly name, or phonebook, functionality is found in the Administration tab. From here you can edit individual lines to add or amend information, or download a template, to complete and send to [email protected] to upload. To view your phone book information in your Service Number
Slide 6: Service Number reports
By clicking on the Service No reports tab, you can start looking at your individual service numbers, including in this view, the phone book. Once in Service No Reports, there are different reports available, and you can click on the ‘Period’ on the report or the ‘change period’ tab on the bottom too
Slide 7: Day Report Summary
This is the Day Report, Summary – this time for just the month of August (by clicking on the Periods in the report or the Change Period tab on bottom toolbar). You can sort any of the columns by clicking on the up and down arrows. In this example, the calendar day with the highest volume of incoming
Slide 8: Hour view for selected date
This view shows you the hours of the day for the date selected, and runs over two pages for the 24 hour period. The report can pinpoint the hour period when the largest volume of calls failed, across all the numbers set up on Network Call Performance. If you want to see the same view but for a speci
Slide 9: Distribution Reports
The three different Distribution Reports show the Date, Day and Hour that call events are occurring. The report can pinpoint the date, day or hour period when the largest volume of calls failed for different failure types. Clicking on the data in the cells returns the underlying data.
Slide 10: Feedback tab for questions and additional numbers
Use the feedback tab to ask us any questions about Network Call Performance, request additional numbers to be added to your Delivery Id, or add a different Delivery Id to your Analyst Converge account.
Slide 11: Downloading the source data
Go to Tools, Download to find the source data and click on the download file arrow to save.