Becton, Dickinson and Company · NYSE:BDX
Becton, Dickinson and — Suburban Hospital — Investor Presentation (2014)
9 slides from Becton, Dickinson and's investor presentation, 2014
Slide 1: Patient- and Family-Centered Care
Patient- and Family-Centered Care 1
Slide 2: Patient- and Family-Centered Care: PFCC
Patient- and Family-Centered Care: PFCC • PFCC is a Strategic Goal for Johns Hopkins Medicine and Suburban Hospital • Suburban is dedicated to becoming the area leader in promoting PFCC • YOU, our Community Physicians, play an important role in what our patients and families experience during their
Slide 3: What is PFCC?
What is PFCC? • PFCC changes the hospital culture – Promotes patients and families as partners on the health care team – Improves quality and safety – Reduces medical errors and readmissions by information sharing with patients and families – Improves patient outcomes – Improves HCAHPS Survey scores
Slide 4: The Patient defines "Family"
The Patient defines “Family” • The patient identifies WHO he or she wants to support their care while they are in Suburban – Their “family” can be their partner, adult child, or friend – Their “partner in care” does not have to be a relative – Suburban has a 24/7 family presence policy for a “family
Slide 5: 4 Core Principles of PFCC
4 Core Principles of PFCC* #1 Dignity and Respect – – We listen to and honor patient and family choices, values, beliefs, and cultural background – We talk WITH and not TO or ABOUT patients and families – We introduce ourselves, make eye contact and use language of caring #2 Information Sharing – –
Slide 6: 4 Core Principles of PFCC (cont.)
4 Core Principles of PFCC *(cont.) #3 Participation – – We welcome and encourage patients and families to participate in care and decision- making at the level they choose – Some may want to be very engaged, others may not, but the key is to welcome and support their desired level of participation #
Slide 7: Office of Patient and Family Experience
Office of Patient and Family Experience Manager Beth Vanderscheuren, promotes PFCC – Developing programs to improve the patient and family experience, e.g., Service Ambassadors to support patient and family education and better communication – Responding to patient and family concerns while the pati
Slide 8: Patient and Family Advisory Council (PFAC)
Patient and Family Advisory Council (PFAC) PFAC promotes PFCC and reports to Senior Leadership • 15 Volunteer Patient/Family Advisors; 9 Staff Advisors including COO and physician, pharmacy & nursing leaders • Co-Chairs - Barbara Jacobs, Chief Nursing Officer and Toby Levin, Patient/Family Advisor •
Slide 9: How is Suburban demonstrating PFCC?
How is Suburban demonstrating PFCC ? • Suburban’s Family Presence policy welcomes family/partner in care 24/7 (with limited exception) • Patient/Family Advisors sit on many hospital committees • Patient/Family Advisors collaborated with staff to implement Bedside Shift Report – nurses now engage wit